Ocular Express Omdömen 

84
•
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Although the items were delivered promptly, response post-purchase has been very poor. I wished to return 2 of the items due to eye irritation, but have not had a response despite having sent 2 ema... Se mer

Betygsatt 4 av 5 stjärnor

Set up subscription for macusure tablets to be delivered to my mum. Delivery, customer service and quality of tablets are excellent. Just one thing, I find the website frustrating. I wanted to check... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I usually buy hylo night from Amazon for my dog as she cannot blink due to facial paralysis. I went into a panic when I couldn’t get my hands on any thankfully this site wasn’t sold out first time ord... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

A few days ago I submitted a 1 * review for this Company. I am pleased to say I have since had an email apologising for the delay in delivery, as Royal Mail had lost the parcel. They immediately sent... Se mer

Företagsinformation

  1. Butik med vitaminer och tillskott
  2. också i
  3. Glasögongrossist
  4. Leverantör av kontaktlinser

Skrivet av företaget

Ocular Express - Your Online Opticians managed by GOC UK registered Optometrists - We Prioritise Evidence Based Research in manufacturing our supplements to help manage conditions such as Macular Degeneration, Diabetic Retinopathy and Glaucoma.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

84 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(84)

50 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

It works

I have been taking Macusure for a year now and at a recent eye test was told my macular degeneration had not got worse in that year

28 september 2026
Betygsatt 1 av 5 stjärnor

Order lost, company not contactable

I placed an order which was not delivered. I tried calling the published customer service number. I received a recording saying the number was not recognised. I had also at the same time set up a monthly subscription. I have tried to cancel it without success. Their website says to cancel a subscription click the link in the order confirmation. When I clicked the link I get a message “page not found”. I was recommended this company by Vision Express. I will be contacting them to recommend they stop recommending Ocular Express.

18 september 2026
Omdöme utan inbjudan
Logotyp för Ocular Express

Svar från Ocular Express

Hi Mr Jenkins,

One our customer service team members recently got in touch regarding your lost order. We have sent over a full replacement for your order and also adjusted your subscription.

As mentioned previously within the call, the issue arose from a combination of the incorrect address being supplied for royal mail coupled with the system changes undergoing & the changes in warehouse and website. Several emails were also sent requesting an update on the address.

We thank you for shopping with us at Ocular Express and hope we can provide you a better service once our warehouse expansion is completed.

All the best

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Loved working with Ocular Express

Loved working with Ocular Express. They were responsive to my request for additional information. I love the product and the service.

1 september 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi Candee,

Thank you so much for shopping with us, we always love to have you! If you ever need anything else, our Optometrist Team are here to help!

All the best

Ocular Express

Betygsatt 5 av 5 stjärnor

I found the ordering process easy for…

I found the ordering process easy for EvoTears. Ocular Express has the lowest price and the product arrives safely from overseas. Th entire process is seamless.

28 augusti 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi Andrea, Thank you so much for your kind words. Were honestly very happy to hear your product arrived safely and we hope that we can serve you again very soon!

Regards,

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Great service

They shipped same day and provided tracking info. UK to US in a week! Easy transaction. Will use again in the future.

1 september 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi Robert,

On Behalf of the Optometrist Team at Ocular Express id like to personally thank you for your order and trusting us with your order. We hope to see you again soon.

Regards,

Ocular Express
Customer Service Lead

Betygsatt 5 av 5 stjärnor

Efficient Service

Easy to order from your website and dispatched within a few days 👍👍

30 augusti 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hellow Mr Grundy, Thank you for being a valued customer with us at Ocular Express! As usual the team are delighted to be of service! We hope to see you again soon!

All the best

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Fast delevery excellent

WoW ! Fast delevery

25 augusti 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi Carole, We are delighted your delivery was quick and your product arrived. We hope to see you again soon!

All the best,

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Great purchase

Easy to order, and was delivered in a timely fashion. Significantly less expensive than from pharmacy

25 augusti 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi Lynn,

Amazing news! Thank you so much for a valued member of our ocular express community! We hope to see you again soon!

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Easy to order & fast shipping

Easy to order, fast shipping. This is a great site and great company.

5 augusti 2026
Logotyp för Ocular Express

Svar från Ocular Express

Thank you very much for your kind words Doctor, we hope to serve you again soon! Enjoy your product.

Regards

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Great service!

Although the items were delivered promptly, response post-purchase has been very poor. I wished to return 2 of the items due to eye irritation, but have not had a response despite having sent 2 emails.

***UPDATED REVIEW 19 August 2026***
Since the above review, I have had an email from Ocular Express, apologising for the delay in responding, and explaining the reason. They asked me to return the items, which I did, and they have since processed a refund. Thank you Ocular Express, for the prompt resolution and good service once my email was answered. Would definitely recommend!

29 juli 2026
Betygsatt 5 av 5 stjärnor

Easy to place the order and prompt…

Easy to place the order and prompt delivery. I will use the site and service again!!!

3 augusti 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi Zoyla,

Thank you so much for your wonderful review. We cant wait to see you again!

All the best

Ocular Express Team

Betygsatt 5 av 5 stjärnor

Fantastic customer service

Incorrect product delivered. But customer service dealt with it immediately once reported.
I am amazed what a great support service they have and how fast issue being resolved.

8 juli 2026
Logotyp för Ocular Express

Svar från Ocular Express

Goodmorning Neringa,

We are very sorry to hear you have recieved the incorrect product, please do get in touch with our team at info@ocularexpress.co.uk to have a replacement sent out.

Betygsatt 4 av 5 stjärnor

Website can be frustrating to navigate

Set up subscription for macusure tablets to be delivered to my mum. Delivery, customer service and quality of tablets are excellent. Just one thing, I find the website frustrating. I wanted to check the subscription as mum had a query. Click on ‘my subscriptions’ tab and nothing happens. Also better to use computer or laptop if you want to look in any detail at, for example, your account, as this area isn’t completely available when using iPhone. But this seems to be the case with most websites and looking at them on your phone.
All in all, a great service from ocular express, thank you.

24 juni 2026
Logotyp för Ocular Express

Svar från Ocular Express

Hi there,

Thank you for your review and for giving us areas of improvement to be able to provide you with a better service. We are currently in a development phase for the mobile interface for the website so some changes are being made which will help customers in the future but currently affect the way they manage their subscriptions. We do apologise if this has caused you any issues, in the meantime, if you need anything at all or have any issues with your subscription, please email our team info@ocularexpress.co.uk and we will aim to answer you within the same day to resolve your query.

All the best and thank you for being a valued customer with us at ocular express.

Ocular Express Customer Service Team

Betygsatt 5 av 5 stjärnor

I was thrilled to find the eye drops…

I was thrilled to find the eye drops that I needed. They are only sold in the UK, Europe and not in the US. My products arrived as scheduled. I highly recommend Ocular Express to my friends and I will reorder again! Thank you!

15 juni 2026
Logotyp för Ocular Express

Svar från Ocular Express

Amazing! Were very happy your drops arrived on time. We thank you for your kind words and your recommendation. We look forward to seeing you again!

All the best

Ocular Express Customer Service Team

Detta är Trustpilot

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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