Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... Se mer

Betygsatt 1 av 5 stjärnor

Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... Se mer

Betygsatt 3 av 5 stjärnor

I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... Se mer

Företagsinformation

  1. Hälsa- och skönhetsbutik

Skrivet av företaget

Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!


Kontaktuppgifter

2,3

Dålig

TrustScore 2.5 av 5

163 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great price with $50 off coupon

Great price with $50 off coupon. Got the kit with over 6 replacement heads and travel case. It’s been working great for the first week, very happy with it so far. The app that oclean has is a nice bonus.

25 juli 2024
Betygsatt 1 av 5 stjärnor

Received today

Received today. Try tomorrow.

24 juli 2024
Logotyp för oclean.com

Svar från oclean.com

Dear Mary,

Sorry to make you wait for a long time, your parcel is in transit, we have urged the logistics to send your parcel as soon as possible.

Betygsatt 1 av 5 stjärnor

customer service fail

Update: Oclean‘s response below is nonsense. I have contacted them repeatedly and they asked me to submit videos of the problem and photographs of parts which I did and then they stopped responding. I have yet to hear from them.

I am two toothbrushes in and I’m very disappointed. The first one died after five months and the second one after seven months. Simply would not recharge. I took very good care of this toothbrush. This is no fault of mine and the company has failed to step up.

8 juli 2024
Omdöme utan inbjudan
Logotyp för oclean.com

Svar från oclean.com

Dear Customer,

So sorry for the incovenience.

If there is any quality problem with the product, you can contact our service team: service@oclean.com, we will process it for you.

Betygsatt 4 av 5 stjärnor

Excellent Toothbrush

The purchase of the toothbrush was very easy. However it took 7-9 days to receive it from China. It would be nice if they shipped from a US location.
The toothbrush works great, and is easy to use.

1 juli 2024
Logotyp för oclean.com

Svar från oclean.com

Dear Jim,

Thank you for your support of Oclean! We will improve our logistics services as soon as possible.

Betygsatt 2 av 5 stjärnor

L'assistenza clienti è buona, ma per quanto riguarda i tempi non ci siamo proprio!

Scrivo questa recensione perché spero che l'azienda la noti e possa migliorare, perché ho riscontrato con l'assistenza quelle che sono delle pecche che per alcuni possono essere fondamentali nell'esperienza di acquisto di un prodotto che comunque si va a piazzare in una categoria medio-alta. Partiamo dal principio dopo nemmeno un anno dall'acquisto ho un problema con il prodotto, e fin qui se consideriamo la qualità costruttiva media ci può anche stare, invio quindi una mail all'assistenza che mi conferma che il prodotto è in garanzia, e quindi procediamo all'invio della documentazione (video e foto) per verificare che ci sia effettivamente il problema, fin qui tutto bene solo che tra una mail e un altra dell'assistenza passavano anche due giorni quindi il riscontro non era per nulla immediato come nelle aziende che hanno magari le live chat con l'operatore, ma ha portato via la prima settimana solo per arrivare alla conclusione, cioè quella di un nuovo dispositivo che sostituirà il vecchio, e fin qui tutto perfetto tranne che per la conferma della spedizione ci vogliono due settimane più ovviamente il tempo per farlo arrivare!!!.
Quindi ricapitolando l'assistenza è buona funziona e tutto ma non si possono aspettare più di 4-5 settimane (almeno spero siano solo queste) per avere un prodotto sostitutivo dopo un guasto in garanzia.

10 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product and customer service.

I love the brush itself (have had it for 2-3 years), but was not happy when their confusing website led to my receiving the wrong color replacement brush heads. At first they refused to correct this so I posted a two star review (as NJSpice). I couldn't find a way to edit/update that so I'm doing so here because they reconsidered and ended up sending me the right color (& let me keep the wrong ones). I really appreciated that, and they have also been good about responding to a couple questions about the brush I've had over the years.

6 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor
Logotyp för oclean.com

Svar från oclean.com

Dear Debbies,

We apologize for the long wait, we checked that your package has been delivered.
We will try our best to improve our logistics service in the future.

Betygsatt 2 av 5 stjärnor

Products themselves are good

Products themselves are good, but be careful ordering accessories like extra brush heads as the website is confusing. "Style" numbers actually denote COLORS, I ended up with the wrong color and they would not make it right.

3 juni 2024
Betygsatt 1 av 5 stjärnor

I never received the toothbrush

I never received the toothbrush.
You are a bunch of cheaters.
You left me no contact number to let you know that I never received it.

25 mars 2024
Logotyp för oclean.com

Svar från oclean.com

Dear Customer,

So sorry to let you wait so long time.
Your package has been delivered on April,03,2024, please pay attention to check the receipt.

Tracking Number: YT2408521266037538
Tracking link: https://new.yuntrack.com/

Betygsatt 5 av 5 stjärnor

Oclean for the win.

Quietest brush I’ve ever heard. Fast delivery. China to Canada took about 5 business days.
Will use this for travel and purchase the new ultras S for everyday use. 👍

26 mars 2024
Betygsatt 3 av 5 stjärnor

Shipping address issues.

Too early to tell. The auto mailing address that only came up after submitting payment info was incorrect. I immediately used your contact info to report the correct address. When shipped the incorrect address was listed. So far, nothing received and no response info. Just in case, correct address is Capt Harry Elam 1426 Borghese Ln #301 Naples FL 34114. 252-207-8499

24 mars 2024
Betygsatt 5 av 5 stjärnor

We love your toothbrushes

We love your toothbrushes. We have given them to all of our kids and we’ve bought the water pick and then I just ordered a new water pic that I can travel with. Have nothing bad to say about your company and your product. All good!

4 mars 2024

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer