I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... Se mer
I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... Se mer
I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... Se mer
Företagsinformation
Skrivet av företaget
Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!
Kontaktuppgifter
Rooms 1318-19 13/F, Hollywood Plaza 610 Nathan Road, Mongkok KL, 999077, HONG KONG, Kina
- support@oclean.zendesk.com
- oclean.com
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Wonderful
Wonderful! My partner has an Oral B and it is SO SO much quieter than his toothbrush.
18 februari 2025
The small water pik really does not…
The small water pik really does not work well. The water comes out in small spurts and hardly cleans my teeth. Very bummed as the size is handy.
17 februari 2025
The toothbrush arrived early and was as…
The toothbrush arrived early and was as described.
20 januari 2025
Schlechte Leistung - irreführende Kaufbedingungen
Ähnliche Erfahrung wie Fr. Schmid: die Putzleistung ist unzufriedenstellend. Bei Reklamation und Bezug auf "30 Tage Geld-zurück-Garantie" wurde patzig geantwortet. Die beschriebene Geld-zurück-Garantie ist schlicht eine Lüge: sobald die Box geöffnet ist, ist ein Zurücksenden bzw. Erstattung nicht mehr möglich. Unbedingt von Shop und Produkt abzuraten!
PS: Wenn die Bürste wer probieren will: ich verschenke sie!
3 januari 2025
Omdöme utan inbjudan
Great toothbrush and service
Great toothbrush and service! I bought my X Pro Elite on EU website, the customer service agent Lina has been super helpful!
2 januari 2025
Omdöme utan inbjudan
It hasn’t been delivered yet.
24 december 2024
Super Clean!
The first time I used the brush, I got so ticklish on my lips I didn’t think I could use it. But I found my technique and got acclimated to the much higher vibrations. I’m so happy with the “just after the Dentist” clean I get with this product.
24 december 2024
Absolutely terrible customer service…
Absolutely terrible customer service and a scam company. I ordered two toothbrushes and one showed up dead. I emailed their customer service and they responded initially asking for multiple photos and a video of the broken brush, I sent it all, then they ignored me for almost two months. I eventually disputed half the charge with my credit card company and Oclean sent them incorrect and incomplete information, which lead my credit card to close the case in their favor, somehow. I’m once again trying to email Oclean now and they’re sending me incorrect bank statements and absolutely gaslighting me that I already got my money back- which is WRONG! This is a total scam company.
28 november 2024
Omdöme utan inbjudan
Svar från oclean.com
Dear Customer.
So sorry for the unpleasant experience. We have checked the details and replied it to you by email, please check it. We will do our best to address your problem.
Zero response from customer service
I have waited 5 days for a response to my request to return an item. I have emailed 3 times. Crickets. This is a customer service fail.
4 mars 2024
Svar från oclean.com
Dear Customer,
really apologize for the unpleasant experience. We will check the situation as soon as possible, and strengthen the customer service management.
Terrible customer service/ghosted
Never responded or answered my question, still have a product that I can’t use
23 september 2024
Svar från oclean.com
Dear Customer,
Really apologize for the unpleasant experience. We found that your order has been reshipped a new one and notified you by email, please check it.
It works as advertised -- does a great…
It works as advertised -- does a great job.
But I would have liked a "How to Use" information booklet, with photos. It would have shortened my learning curve!
23 september 2024
Purchased a pro model some years…
Purchased a pro model some years ago....I was never really impressed with it, plus as the battery drains, there is a noticeable drop in performance....Decided to replace it with a top of the range Philips toothbrush and after only one use, my teeth feel a lot cleaner, plus the quality of the Philips head is far superior, so sadly cannot recommend!!
UPDATE!!
Having used my Philips toothbrush for several weeks, my teeth are noticeably cleaner and there is virtually no plaque... That wasn't my experience with the Oclean Pro at any stage!!
Also, I see Oclean do not respond to reviews on this platform which doesn't reflect well on their customer support!!!
21 september 2024
Omdöme utan inbjudan
Svar från oclean.com
Dear Customer,
Really apologize for the unpleasant experience. Thank you for your suggestion, we will actively inquire about the specific situation and try to solve the problems encountered by our customers.
I purchased a oclean x pro digital and it failed
I purchased a oclean x pro digital toothbrush. Not sure I like app. For me worthless. That is my opinion though. Toothbrush worked fine for 7 days. Then it says I have 0 retries and won't start the brushes. Talked to customer service, they asked for video and serial number. Then silence. Now two weeks later, it won't turn on anymore. Totally unimpressed with quality or service. From my experience waste of money.
1 september 2024
Omdöme utan inbjudan
Svar från oclean.com
Dear Customer,
really apologize for the unpleasant experience. Oclean has 2-year warranty, you can contact our service team if any problems. We will tru our best to deal with it.
Less bulky and more refined than others
Less bulky and more refined than other electric toothbrushes I've used. It's also cheaper, and it comes in a variety of colors.
23 augusti 2024
Thanks OClean!
First of all, my wife and I absolutely love our new OClean toothbrushes. Our toothbrushes are powerful, incredible quiet, and actually fun to use,
As for OClean Customer Service, after purchasing our toothbrushes, I had a request, and they responded immediately. We couldn't be happier with our new OClean toothbrushes, and the fine customer service that we received. Thanks OClean!
22 augusti 2024
Oclean X Ultra S Sonic Toothbrush is…
Oclean X Ultra S Sonic Toothbrush is loud and not 45dB as you say, the charger is very slow, poor materials, cheap plastic, the battery runs out quickly, returns are not possible after opening the box, the worst toothbrush I have ever bought in my life, the worst company, returns are not possible
21 augusti 2024
Omdöme utan inbjudan
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