The company have since been in touch with me , their replies were going to my junk folder so I wasn't aware of their attempts to contact. They then contacted me via alternative means and I must... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic products. Regularly, if not daily consumption of the 40g flapjacks as a pre-workout snack with my morning coffee and a hype bar as an on the go snack. Great taste, fantastic value for money... Se mer
Företaget har svarat
Would not recommend. After I purchased around 30 bars I received no email confirmation or invoice. Once the bars arived I was a few of the flavours tasted very bad ( I have tried many protein bars )... Se mer
Företaget har svarat
Got 4 boxes of the new peanutty caramel and they're amazing! Even better now they have more protein so they're similar to others macros wise As a vegetarian these are the best bars I've had, they ha... Se mer
Företagsinformation
Skrivet av företaget
We’re dedicated to making healthy, high protein snacks affordable. UK made, Vegetarian and an addition of some Vegan snacks, you are in good hands for all your protein needs. We are blummin’ delicious! We regularly update our special offers to give you the best deals possible and offer free UK Delivery on all orders over £32!
Kontaktuppgifter
55 Marden Road, NE26 2JW, Whitley Bay, Storbritannien
- 0191 253 6220
- customerservice@oatein.com
- oatein.com
4,3
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic vegan bars
4 oktober 2021
Oatien’s cookies are the best
Oatien’s cookies are the best, once again the service was amazing. Website easy to use and fast delivery.
1 oktober 2021
Good texture and taste.Worth it at…
Good texture and taste.Worth it at discounted price or thereabouts but would not buy at full price.
30 september 2021
Oatein have really looked after me!
Amended review as Oatein have been amazing regarding the products I didn’t like.
I returned the cookies via a prepaid label they sent to me and Emmet has agreed to replace these with Brownies for me to try and they are on their way to me.
I will continue to purchase from Oatein as I have never been disappointed before in any of the products apart from the cookies and that is just my opinion. Oatein have acknowledged my dissatisfaction and handled this brilliantly. A great service.
27 september 2021
Svar från Oatein
Hi Lisa, thanks for taking the time to leave us your feedback, it's a shame our Dbl Choc Vegan Cookie hasn't passed your taste test as well as the other products you mentioned did.
If you would like to return the cookies please drop customerservice@oatein.com a message and we can organise an exchange or refund.
Hopefully next time you make an order with us we can secure that five star review!
Thanks
R
Great products!
27 september 2021
Svar från Oatein
Thanks for the 5star review! We love that you love Oatein as much as we do!
I have emailed you and still not had a…
I have emailed you and still not had a reply - I’m really disappointed
25 september 2021
Svar från Oatein
Hi Nim
Thanks for your email, we have replied to your numerous emails and messages this morning with details of returning your order.
Please check your junk folder as it is very possible that our reply will go into this inbox.
Thanks
R
Very Good All Round!
Quick and Efficient website/delivery and bars that are tasty and have a very good protein-to-calorie ratio
24 september 2021
Svar från Oatein
Thanks for the 5star review!
'Til next time!
Team Oatein x
Bad customer service
Have contacted them multiple times about a bad batch of millionaire's crunch and have heard absolutely nothing back.
24 september 2021
Svar från Oatein
Hi Annelie, thanks for your feedback.
I have looked through our customer service inbox since your last order and we haven't received anything from you.
One of our customer service team will get in touch with you today.
It is possible that our email will go into your junk folder so please check in there so we can find out more about the Millionaire Crunch.
Thanks
R
Service is a joke
Ordered and have received no confirmation or tracking - submitted a contact form and heard nothing - is an absolute joke
23 september 2021
Svar från Oatein
Hi Thomas, thanks for taking time to send us your feedback.
We emailed you on Friday 24th September to inform you that your package had been returned to us and that we were shipping it back out straight away. It is very possible that this email has gone in your junk mail.
Could I ask you to double check your junk folder.
This is not what we want any of our customers to experience when ordering from us so please accept our sincerest apologies for the confusion.
Thanks
R
grate services orderd 6 boxs on weds at…
grate services orderd 6 boxs on weds at 8pm got them next day a 11am not only that good product grate well recomended
23 september 2021
Svar från Oatein
Thanks for the 5star review!
'Til next time!
Team Oatein x
Fantastic products
Fantastic products. Regularly, if not daily consumption of the 40g flapjacks as a pre-workout snack with my morning coffee and a hype bar as an on the go snack. Great taste, fantastic value for money and very macro friendly. Variety pack purchases are always the option
22 september 2021
Svar från Oatein
Thanks for the 5star review!
'Til next time!
Team Oatein x
Hype bars 👍🏻
I ordered another box of Hype bars.
Moist, tasty and great for chocolate cravings.
Also, good source of protein.
22 september 2021
Svar från Oatein
Thanks for the 5star review! We love that you love Oatein as much as we do!
Stay tuned for our brand new Hype bar, coming very soon!
Quick delivery well packaged tasted…
Quick delivery well packaged tasted good what more can you ask for
20 september 2021
Svar från Oatein
Thanks for the 5star review!
'Til next time!
Team Oatein x
Competitive promotional prices
Competitive promotional prices, the product tastes good and the delivery/packaging was swift and secure. Thanks.
20 september 2021
Svar från Oatein
Thanks for the 5star review!
'Til next time!
Team Oatein x
Great tasting products at a great…
Great tasting products at a great price. Will be buying again soon
20 september 2021
Svar från Oatein
Thanks for the 5star review!
'Til next time!
Team Oatein x
Good taste bad fats
I like the taste and the amount of protein contained is great but I’m disappointed with the amount of poly and monounsaturated fat - if I’d realised these contained any I wouldn’t have bought them.
15 september 2021
Svar från Oatein
Hi Felicity
Thanks for your feedback. We are disappointed to hear that you weren't 100% satisfied with your choice, we put all of our product ingredients online so that people can make the choice they want according to their individual preferences and diet plans. Based on your feedback, our Salted Caramel Nutty Crisp bar might suit you better. If you'd like to organise an exchange, please email customerservice@oatein.com and we'd be happy to sort this out for you.
Thanks
R
Poor all-round
Would not recommend. After I purchased around 30 bars I received no email confirmation or invoice.
Once the bars arived I was a few of the flavours tasted very bad ( I have tried many protein bars ). In particular the cookies and cream tasted like a faulty batch due to the overwhelming taste of salt.
I tired contacting oatine directly through the website and got no response. Would not recommend the product it's self nor the customer service
14 september 2021
Svar från Oatein
Hi Curtis, thanks for sharing your feedback with us.
We have just checked with the customer service team and your message you sent via the website was responded to, we are finding a lot of our emails (and order confirmations) are going straight into recipients junk folders, could you check? It's so frustrating for both you and us as it is not the experience we want our customers to receive.
We are happy to discuss the return of the goods if you'd like to give us a call or send an email to customerservice@oatein.com.
Thanks
R
Bars are great flavours and huge bars
Bars are great flavours and huge bars. Delicious!
14 september 2021
Svar från Oatein
Thanks for the 5star review! Please feel free to spread the word...
'Til next time!
Team Oatein x
the best bars i have ever purchased
the best bars i have ever purchased! The macros are fabulous and the price is the best i have ever seen (12for10 deal)
14 september 2021
Svar från Oatein
Thanks for the 5star review! We love that you love Oatein as much as we do!
Stay tuned for our brand new Hype bar, coming very soon!
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