The company have since been in touch with me , their replies were going to my junk folder so I wasn't aware of their attempts to contact. They then contacted me via alternative means and I must... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic products. Regularly, if not daily consumption of the 40g flapjacks as a pre-workout snack with my morning coffee and a hype bar as an on the go snack. Great taste, fantastic value for money... Se mer
Företaget har svarat
Would not recommend. After I purchased around 30 bars I received no email confirmation or invoice. Once the bars arived I was a few of the flavours tasted very bad ( I have tried many protein bars )... Se mer
Företaget har svarat
Got 4 boxes of the new peanutty caramel and they're amazing! Even better now they have more protein so they're similar to others macros wise As a vegetarian these are the best bars I've had, they ha... Se mer
Företagsinformation
Skrivet av företaget
We’re dedicated to making healthy, high protein snacks affordable. UK made, Vegetarian and an addition of some Vegan snacks, you are in good hands for all your protein needs. We are blummin’ delicious! We regularly update our special offers to give you the best deals possible and offer free UK Delivery on all orders over £32!
Kontaktuppgifter
55 Marden Road, NE26 2JW, Whitley Bay, Storbritannien
- 0191 253 6220
- customerservice@oatein.com
- oatein.com
4,3
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant products
Always great service with really lovely protein products. The one time I had to contact over an order I got an almost immediate reply solving the issue
15 februari 2022
Nice flapjack and cookies.
A nice tasty product,delivered within 3 days and good value for money,gives me extra protein to balance my diet.
14 februari 2022
Very helpful and knowledgeable.
9 februari 2022
Lovely collection of lovely things
Lovely collection of lovely things, a brownie one today.
1 februari 2022
great product at a great price
31 januari 2022
I love these really helping me lose…
I love these really helping me lose weight and keep on track
30 januari 2022
Although no doubt appreciated by many…
Although no doubt appreciated by many people, they were not to my taste. Sorry.
28 januari 2022
love the product and service
25 januari 2022
Quick delivery
Ordered online and chose “standard” free delivery, arrived 48 hours later. Good product for the price and good service
23 januari 2022
Great tasting products 👍
20 januari 2022
Svar från Oatein
Hi Katie, I have just had a look on the Royal Mail tracking site to see where you parcel is. I can see that it was dispatched on the 29th December and is still in transit with the Royal Mail.
I think due to the bank holidays we've had since you ordered this will have caused a delay in the delivery times.
If you check your emails you should have received a tracking number so you can have a look yourself (sometimes these go into the junk folders so have a look in there too!).
I believe the items will be delivered to you today according to the tracking service, if this is not the case please email customerservice@oatein,com or WhatsApp 07468254707 and we can take another look!
All the best, Team Oatein
UPDATE: Hi Katie, I have checked your tracking again today and can see that your items have been delivered.
Speedy delivery and good value.
1 januari 2022
Graet bars amazing service Oatein is…
Graet bars amazing service Oatein is the best !!!
27 december 2021
Disappointed with their Customer Service - It's hard to get a hold on them
Hi, my name is Tamires. I waited a long time to purchase Oatein products and I don't have any complains about the taste, the products are delicious. I bought the variety cookies, the variety protein bars, the variety brownies and the variety millionaires crunch.
I received everything correct, expect the variety millionaires crunch that came only with one flavour, I complained and received another box with the same mistake. :( Now, I know that there was an issue with the stock, but at the time I didn't. Anyway, in the end, I wasn't able to try the variety flavours as promised. Other than that, I enjoyed the products I already opened, expect for the brownies (which I haven't opened). I am upset because this was unnecessary stress. I hope they work to make their customer service better.
20 december 2021
Good offer and prompt delivery
Good offer and prompt delivery. The chocolate protein bars aren't the nicest.
18 december 2021
Order
I placed an order for a few products on November 29th.
Edit:
The customer service team was incredibly helpful and accommodating. Due to an email mixup I wasn’t receiving their emails but the team was able to help me through WhatsApp. I’ve updated my response as a result. Oatein has great products and a great team!! Thank you!!
17 december 2021
Svar från Oatein
Hi Seth, thanks for your feedback. We have tried contacting you on a number of occasions and have replied to your emails since we received your order on the 29th Nov. The issue with your order is that we need to discuss the shipping costs with you for us to ship your large order. We have emailed you on the 29th Nov, 8th Dec, 17th Dec and we tried to Whatsapp you on the 15th Dec. We think our emails may be going into you junk folder, which may be why you are missing our replies - could I ask you to check please?
Our team are ready to get your order sent but we need to get the shipping costs agreed.
Please email customerservice@oatein.com or message us on +(44) 7468254707 so we can get this sorted out for you.
Thanks
Team Oatein
Great products but run out quickly .
15 december 2021
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