Fantastisk kundeservice Jeg havde bestilt et spil på tysk ved en fejl. Benjamin skrev og spurgte om det var med vilje, inden han pakkede spillet. Da jeg konstaterede at jeg havde overset sproget, var... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition). Those worries were quickly taken a... Se mer
Oaken Vault has an incredible selection and top customer support. My experience was fantastic from start to finish. If you're ordering from abroad (especially to Portugal), be aware that tracking... Se mer
So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top). What caught me, was the competitive price on a number of items for which I... Se mer
Företagsinformation
- Spelbutik
- också i
- Hobbybutik
Kontaktuppgifter
Tamrodsvej 24B, 4960, Holeby, Danmark
- Info@OakenVault.com
- oakenvault.com
4,9
Utmärkt
195 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shipping box ruined surprise
The price, the shipping times, the clarity were all great but the packaging gave away the surprise - a 'gift wrap' or neutral packaging option would have been stellar.
26 augusti 2023
Svar från Oaken Vault
Hello William
Thank you for your generous order and your valuable feedback.
We're sorry to hear that the packaging revealed the surprise of your order. This particular product has custom packaging from the factory to ensure full protection during shipping, but we could have added a neutral box to cover it if we knew it was for a gift.
We do offer our customers the chance to customize their gifts by choosing from our selection of wrapping papers and gift tags on our “Gift Wrapping” page. You can also choose to utilize the "order note" field during the checkout process or contact us directly if you have specific requirements. We are willing to go to great lengths to ensure a good gift experience including but not limited to making the package very inconspicuous :)
We are currently updating our website with some new looks and it will be a priority to make the gift-wrapping options easier to notice.
We hope we get the chance to serve you again sometime, hopefully for another gift so we can give you the full Oaken Vault experience that you missed out on this time. If you have any further questions or concerns, please don't hesitate to reach out.
Great gift by the way!
Best regards
- Benjamin Dalthur Holt
Quick sending
22 augusti 2023
Ingen problemer
20 augusti 2023
Really glad that I've found them
So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top).
What caught me, was the competitive price on a number of items for which I've been on the lookout for some time now (a rare treat, seeing someone beat the familiar well established competition).
The order went through without any issues and was dispatched almost immediately. No need for contact. The items were as described and very well packaged (someone has clearly given this task a thought).
I will definitely check them out next time.
2 september 2023
Omdöme utan inbjudan
Warmly recommended :-)
Great customer service and a very nice selection of a bit different board games than the norm.
Warmly recommended :-)
9 augusti 2023
Superb customer service
Great customer service! The boardgame I ordered was damaged due to rough handling by the carrier. Oaken vault provided super and fast customer service - and endured I'd have a new game quickly. Also they have a 100 day return policy.
15 augusti 2023
Highly Recommended
Really friendly, Professional. Can not recommend enough. Have purchased several games. All arrived in great condition and currently have more on back order.
16 augusti 2023
Fornuftige priser og hurtig levering
31 juli 2023
This company is amazing
This company is amazing. The ordering process was easy and when I had an issue with delivery they were straight on it. Unfortunately they were not able to sort DPD being stupid about their import charges out however they then changed delivery company and sent my parcel again free of charge. I wish more companies were as easy to communicate with.
18 juli 2023
Virkelig god kundeservice
23 juli 2023
Professional service
Professional service, great contact, nice peoples and fast delivery ! I recommend
15 juli 2023
Good communication
15 juli 2023
Great company
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition).
Those worries were quickly taken away by Benjamin who I had some contact with. He assured me of the correct version, and it's contents. Also that when I placed my order there was virtually no way I could be slighted by too many orders or whatever. Ánd that there were not going to be extra costs regarding (import) VAT / shipping or things like that.
Overall superb experience with this great company and even nicer employees. Thanks again Benjamin!
15 juli 2023
Rigtig god dansk webshop
Super kundeservice og hurtig service. Jeg kan kun anbefale denne danske webshop. De har også et rigtig godt udvalg til meget fine priser.
29 juli 2023
Omdöme utan inbjudan
They have the best customer service!
I placed an order from Belgium and it arrived within a few days. We received by accident a broken part which was a manufacturing issue. After emailing we were helped immediately and within less than a week we received the correct part.
26 juli 2023
Omdöme utan inbjudan
Fast delevry and good support
29 maj 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.