Received expensive light which did not work. They would not send a replacement or even a replacement proprietary part/controller so I could have it repaired by a lamp repair shop. Canned responses an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The worst! What I ordered was stylish and looked like high-quality material maybe a mix of cotton and linen what I got was a cheap print on supercheap material. It would be too embarrassing to even gi... Se mer
I ordered the magnetic lashes as the video showed a woman simply blinking to drop them into place, and a guarantee that they would refund if not completely happy. I was not completely happy; far f... Se mer
Sizing is WAY off on puffer coats for dogs. 2XL for beagle as recommended isn't even close! 3 weeks for delivery from China (NOT disclosed in the purchase). Did mange to uncheck the subscription bo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
⭐⭐⭐⭐⭐ 4.8/5 - Oak & Hearth Official Site. Find The Products You Love For Less. Check Out Todays Deals. Shop & Receive Up To 45% Off Today! Fast & Reliable Shipping. Incredible Savings! Shop Great Brands. Latest Trends At Unbeatable Prices.
Kontaktuppgifter
1,3
Mycket dålig
161 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam - not worth any stars. Disgusting operation!
I don’t even want to give these guys 1 star.
Tricking people into a membership and then charging monthly until they realise what is occurring is a disgusting way of operating.
This is a scam.
Do not trust this company, pay a little extra for products from a trusted source who are doing good in the world.
24 januari 2023
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
I ordered a dog coat,they sent the…
I ordered a dog coat,they sent the wrong size. Been on phone for 30 minutes it disconnect
Now charger 18 .00 for what a month later. Phone a waste e mail a waste
23 januari 2023
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
hidden monthly charges
I just noticed they started charging my credit card a monthly fee last month. They are claiming that signed up for a membership when I made my purchase. I searched their website trying to find information on this supposed membership, but I can't find a reference to it. When I tried to cancel and request a refund, they responded stating I did sign up for an account and ignored my request for the charges to be cancelled and to cancel the membership. It was bad enough the products I got looked cheap, but getting charged monthly because I made one purchase is a scam.
17 januari 2023
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
I ordered a dog coat on Dec 28
I ordered a dog coat on Dec 28. It just came today Jan 17 th. I understand it cam from China but that was not disclosed on the order. The coat a small for my dog even though I used their size chart.
Then there is the matter that this company has a pre checked box signing you up for “priority service”. What
Nonsense!!
I have been charged $18.33 and have disputed this charge. They emailed me to say they canceled this charge but it is still there.
I advise anyone dealing with this company to beware of
Their underhanded tactics
28 december 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
Don’t order from here they will take…
Don’t order from here they will take monthly money from you without you knowing until you see it on your statement!!!! Apparently a box that is ticked when you put your order in and you don’t notice that you need to in tick it!!! Totally deceptive!!
4 januari 2023
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
Fraudulent company selling phony…
Fraudulent company selling phony “memberships” that are almost impossible to cancel. DO NOT BUT ANYTHING FROM THIS COMPANY!!!
9 januari 2023
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
Buyers beware
Buyers beware! Disgraceful company who continue to take money from account monthly as ticked the small box which I thought was a mailing list subscription. So dodgy, avoid at all costs!!
1 augusti 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
Total scam site and ship from China not US
Total scam site. Took nearly a month to get my dog coat only to have it arrive from CHINA with a in States label slapped over it. Plus, the $1 priority shipping upgrade I paid for has now become $18.33 TWICE on my debit card. They say it was a Membership agreement when I paid the $1 🤬 They say I was sent a confirmation email ....never happened. I am very Type A.
31 december 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
I ordered 2 dog jackets Dec 2
I ordered 2 dog jackets Dec 2, paid for 7-10 day shipping. Was told l paid for 13-15 day. Sent a screen shot to prove 7-10 day. Received a refund in shipping. However, it's been 25 days since l ordered. I've emailed several times with screen shots of the tracking, and it is obvious the pkg has been lost. I've requested full refund, but they have now ghosted me. Reported to BBB, and state Attorney General
27 december 2022
Omdöme utan inbjudan
Svar från O&H
Thank you for your review. It appears you were already refunded for the priority shipping and we apologize that your order did not arrive as quickly as expected.
It shows that your order was delivered on 12/28
https://www.yuntrack.com/parcelTracking?id=YT2233621272309835
I got my order yesterday
I got my order yesterday. The zipper was sewn into the seam. Also they charged me yesterday for the second time so I inquired and that’s when I found out about the subscription. So I wait a month to get the crappy product and have to pay for a subscription to buy your crappy products. I just got product yesterday and found out how bad it was. They take a month to get you product so that they can charge you twice for subscription. Scam.
21 december 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
BEWARE
BEWARE. As many of the emails state they are still doing this horrible practice. They trick people into signing up for a monthly membership and continue to withdraw funds from your CC or Bank account every month. There is small fine print at check out which automatically opts you into this membership. You need to uncheck the box before you check out or else you are automatically signed up.
13 december 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
I wouldn't even give you a one star
I wouldn't even give you a one star. Shame on your company for charging a monthly fee. I can't sign in to cancel. Your system doesn't recognize my email. You can send that blanket response all day long and it still doesn't change the fact that your business practices are shady. CANCEL these payments IMMEDIATELY!
1 november 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
Can anyone tell me how I can get my…
Can anyone tell me how I can get my money back this company has taken two lots of money my account and I’d like it back
13 december 2022
Omdöme utan inbjudan
Svar från O&H
You can contact customer support at any time if you have issues with your order please email us at hello@oakandhearth.com
Payments keep being taken from CC.
They took payment and the bag arrived. Then they keep taking payments from our credit card. We tried getting in touch with them and they haven't answered our email. I feel like I have been scammed.
5 december 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
I don’t think this company even…
I don’t think this company even deserves a one star. I am getting the run around or maybe better put, I am being ignored. I placed an order on10/29. They claim it has been lost but have NOT followed through with reshipping. I am demanding a refund but they are not responding to that request. Run run run from this company.
6 december 2022
Omdöme utan inbjudan
Svar från O&H
A full refund was already issued for the order
Read ALL of their bad reviews!
Read ALL of the bad reviews! Run away from Oak & Hearth. They will auto draft the hell out of your bank account. Read the fine print on the check out page. You will AUTOMATICALLY be signed up for their “Discount Loyalty” program. Look at your bank statement, there’s a phone # to call. Call them and rip them a new A$$ hole. Don’t let them get away with this thievery!!
5 december 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
SHAME ON YOU
Purchased 2 bags from this company a once off purchase unaware that I had been signed up for a membership. Only realised this on reviewing my Bank Statement. Highly unlikely that I will ever see that money again ! Seems I’m not alone in this and a poor way to do business
SHAME ON YOU !
I have today 1st December 2022 received a refund for both charges
I thank the company for their quick response in sorting this out
Though this should not be happening
there should be no tick box just an email after the purchase asking if you would like a membership
Which most don’t read anyway
23 oktober 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
So happy
It can fit about a weekends worth of stuff in it and still have extra room if you need it. Perfect for quick trips and running around town
24 november 2022
Omdöme utan inbjudan
Svar från O&H
Thank you for the amazing review. Enjoy your bag
Beware - membership scam attached to purchases
Just had the same experience as another writer. After purchasing an item, a 2nd charge appeared on my credit card. Called customer service and was told it was a membership signed up for at time of purchase. Not so! Charge is to be reversed - we'll see if that happens. Beware folks!
22 november 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
It’s a scam
It’s a scam
They are scammers. I bought 2 bags from them and they sent me an invoice for the bags. A month later they charged my bank account for $27.52au for a months subscription. But I didn’t authorised them to take any money for a subscription. They never sent me a invoice for any subscription if they had I would have canceled it straight away. I didn’t know anything about a subscription. They are scammers.
19 november 2022
Omdöme utan inbjudan
Svar från O&H
Every customer that signs up for our membership receives a welcome email with information about the benefits, how to use it, and how to cancel it. Also, at checkout, when the membership is offered the terms are visible for everyone to review and decide to join or not. Additionally, in order to checkout, every customer whether they become a member or not has to review the terms of service and check the box to complete their purchase.
Please email oakplus@oakandhearth.com for further assistance
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.