Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Food has poor taste, especially the dinners. I no longer wish to be on the program and one can ONLY cancel by phone, not online. I have called several times to be placed on lengthy holds. I am curr... Se mer

Betygsatt 2 av 5 stjärnor

Been using Nutrisystem off and on for years with success but their customer service is by far the worst. You can't seem to cancel unless you call them which is where the frustration begins. I tried ca... Se mer

Betygsatt 3 av 5 stjärnor

I started Nutrisystem, in 2021(?), followed the booklet, they gave you n had good success. Foods were all that, but it was tolerable. I went off of it n came back this yr. My order, today... Se mer

Betygsatt 1 av 5 stjärnor

My husband and I have done Nutrisystem several times. This last time, IS THE LAST TIME, we got food we didn’t order, instead of what we paid for, and the second shipment a whole lot of our food was d... Se mer

Företagsinformation

  1. Online-matbeställning
  2. Leverantör av livsmedelsprodukter

Informationen kommer från olika externa källor

Here at Nutrisystem, our mission is to provide a weight loss program based on quality foods and a nutritionally balanced meal plan; individualized counseling is the core of our commitment that customers always have the privacy, support and knowledge needed to reach their goal weight.


Kontaktuppgifter

1,5

Mycket dålig

TrustScore 1.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

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Betygsatt 2 av 5 stjärnor

Nutrasystem substitutes meals constantly

Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

7 juli 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello Tina,

Thank you for taking the time to write a review. We are sorry to hear that some items were substituted on your order. If any items are low inventory, we do mark them as such, prior to your order processing. We are glad to hear our representative was able to help resolve this issue.

We would be happy to take a look at your account and plan see how we can assist you further, if needed. Will you please send us an email with your full name, recent order number, and phone number that is connected to your account to consumerexperience@nutrisystem.com?

We look forward to hearing from you soon!

-the Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

Targeted only to fast food eaters

This diet program is targeted for folks to eat out a lot and consume lots of fast food. I do not eat out a lot, and I prepare all my food from scratch and avoid as many preservatives as possible. This diet plan is full of preservatives and overly processed oils. Most food tastes terribly sweet as a general rule, especially tomato pasta products. Most of the food is not very tasty, particularly the nonfrozen products. I lost 3 pounds over three months. My LDL elevated as a result of this diet—very dangerous!

14 juni 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello Gammy P,

Thank you for taking the time to write a review. We are sorry to hear you found that some of our food was not to your liking. Our plan helps customers lose weight with using the Nutrisystem food along with eating good carbs like fruits, healthy grains and bread along with vegetables and lean proteins in the right portion.

We would be happy to take a look at your account and plan see how we can assist you further. Will you please send us an email with your full name, recent order number, and phone number that is connected to your account to consumerexperience@nutrisystem.com?

We look forward to hearing from you soon!

-the Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

Absolutely awful - BUYER BEWARE

Absolutely awful. In the beginning I loved the idea.. however when my husband had a heart attack and our financial status changed, they billed an early cancelation fee of $189. BUYER BEWARE!!

11 juni 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello Megan,

Thank you for taking the time to write a review. We are sorry to hear about your recent experience.

We would be happy to take a look at your account and see how we can assist you. Will you please send us an email with your full name, recent order number, and phone number that is connected to your account to consumerexperience@nutrisystem.com?

We look forward to hearing from you soon!

-the Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

Very poor customer service!!!

The taste is just so, so. I did not realize I would need so much freezer space, and I have two refrigerators( the meals/snacks filled both freezers). I called to cancel my order but was informed I was too late, and that once the meals arrived I should call customer service to start a return. When the meals arrived I called customer service only to wait on hold for over 20 minutes, then to be informed that I cannot return the frozen items ( per policy) I explained to the shontay that I spoke with a lady earlier this week who told me to call back once my shipment arrived and customer service would assist with the return of the items( shipment). shontay was very kirk and short with me, she said wellll I am sorry but you can just give the items away but we will not take them back. I would advise anyone thinking of using Nutrisystem's to think twice maybe three times...buyer beware. Their customer service is terrible, especially for the price. Please save yourself some aggravation and don't do it!!!

8 juni 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello AG,

Thank you for taking the time to write your review. We are sorry to hear about your experience.

We would be happy to pull up your account and see how we can help you resolved this concern. Will you please send us an email at consumer xperience@nutrisystem.com with the full name, recent order number, and phone number connected to your account?

We look forward to hearing from you soon.

-the Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

HORRIBLE FOOD, BUGS in Delivery

I ordered an "auto" plan from Nutrisystem and my second month (shipped early) had dead bugs in the packaging!!!! Horrible way to receive ANY food from any company. When I complained in a written email to company, they failed to acknowledge the dead bug issue. So I called to cancel (due to bugs in order) and they refused to cancel with a refund. Also, food is HORRIBLE and weight loss doesn't come. Their remedy is to speak with a "counselor" who "might" be able to help. If the program is so simple to use (eat their food, etc., and weight loss follows), there would be no reason to speak with a "counselor" who may be just another sales person. AVOID this company at all costs as it is a scam posing as a weight loss company with HORRIBLE "food."

Although Nutrisystem pretended to reach out to resolve the issue with bugs in food, etc., they failed to respond with ANY resolution. DON'T USE THIS COMPANY FOR ANYTHING RELATED TO WEIGHT LOSS. Food is HORRIBLE loaded with sugar, salt and not enough protein, good carbs, fats to consider it healthy.

23 maj 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello,

Thank you for your review. We are sorry to hear about your experience. We are happy to review your account.

Please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.

~ The Nutrisystem Consumer Experience Team

Betygsatt 5 av 5 stjärnor

Achieved my goal in just over 2 months

I've tried many diets and exercise programs over my lifetime. I've done Atkins, Low-Carb, and intermittent Fasting. I've also done P90X, P90X3 (3 times), and cycling. Nutrisystems was the easiest and fastest way to lose weight, and I am now 67 years old. I started at 220, and my goal was 195. I haven't been under 200 for over 15 years. Achieved the goal due to the portions, exercise, and food quality. This is one diet that works, just like the commercials say. All you need is the discipline to stay on it.

24 maj 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello!

Thank you for sharing your positive experience with us! We are happy to hear you found success on our plan!

If you ever have any questions about our plan or even about maintenance, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. You may also reach us at 1-800-585-5483 and through our Live Chat service at www.nutrisystem.com. We look forward to helping!

- Nutrisystem Consumer Experience Team

Betygsatt 2 av 5 stjärnor

I purchased nutresystem for two months…

plz you all customers review my comlain and the replay that was unacceptable. I trusted that company with my credit card for two months Only. the offer was for two month not for auto delivery .
their action just for deceiving customers and charge them extra.

purchased nutresystem for two months as they advertised..when I received the third shipment ,the dry cookies box, I contacted them that I signed for 2 month not 3 ,the first agent she replied that even though you requested 2 but you will still get auto delivery & I must cancel by calling and she will not accept return and she hung up, I called & reexplain that I don't want the food ,I was transfered to financial dept, who they said sorry they will not refund me any money , I explained to them that I haven't received any and they can stop the shipment the answer was no .they will not stop it..I called again and new rep. said the same they will not stop the shipment cause that will missed up the storage place.
so for them not got confused I m losing about $271.
..guys be careful they are just advertised for 2 months but keep charging you and its not their fault..its our fault for believing their advertising and trusted them with our credit card.

6 maj 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Thanks for your review.

We are sorry to hear that an order processed that you were not expecting. When signing up for the auto-delivery program, your orders will process and ship until you contact us to discontinue. You have until 6 PM ET the day before an order is scheduled to process to cancel or make any changes to the order. If the order has already begun to process when you call in to cancel, the subsequent orders are the ones that will be cancelled. Once this time has passed, it cannot be changed or cancelled and you will be responsible for all charges associated with the order. If you have any remaining, unopened, non frozen meals that have been delivered within the past 30 days, you're welcome to return them for a refund.

If you would like for us to look into this further for you, please send an email to consumerexperience@nutrisystem.com and refer to this review with details regarding your experience. We look forward to hearing from you soon.
Have a wonderful day!
- The Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

Food sucks and pressure tactics on trying to cancel

First, the food sucks big time. Total swill. You loose weight because you can't stand the thought of eating. Second, cloyingly sweet desserts and breakfasts are not healthy eating. Third, they tried to pressure me when I called to cancel. I clearly, and admittedly rudely, kept saying "Just cancel" and they kept offering me other "deals." No means no people. Beware of this plan and company.

3 maj 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello. Thanks for sharing your experience. We are sorry to hear that you didn't enjoy the meals you tried. We realize that we're not able to satisfy everyone's tastes, but we sure do try! We value all types of feedback because it can be utilized to further aid in our efforts to reach and relate to more people. As always, our top priority is helping individuals transform their lives by becoming healthier using the Nutrisystem products and guidance from our Coaching team. If you need any further assistance, please send an email to consumerexperience@nutrisystem.com with your details and please refer to this review. We look forward to hearing from you soon. Enjoy your day. - The Nutrisystem Consumer Experience Team

Betygsatt 5 av 5 stjärnor

I tried the Basic Plan

I tried the Basic Plan. So, my review pertains to that program only.

It works. It does work. No question about that.

BUT, you have to stick with it. Regularly, meticulously.

It is not complicated, mind you. It is not particularly hard, neither. But you have to follow the rules.

And my problem is, that… I am not good at following rules.

So, after a while, I stopped.

It was a good experience though. I learned a lot.

I actually intend to apply the “flex” version of the plan, as often as I can. I know that it will not generate the same results as a more rigorous implementation of the plan, but it will be enough for me.

Thank you, Nutrisystem.

10 april 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Thanks so much for sharing your experience and appreciate your honesty! Making changes can be hard to do. :) We would be happy to help you when you are ready to try again. Best of luck on your journey! - The Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

Sent order without ok

Food was what you expected for diet. Place order for 2 months only. Got notice that my new order is ready to ship. I did not okay another month. After I called and canceled. They shipped out package 5 minutes after canceling and charged my credit card

21 april 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Thanks for your review. We are sorry that an order shipped out to you unexpectedly. Typically, you have until 6 PM ET the day before an order is scheduled to process to cancel or make any changes to the order. If the order has already begun to process when you call in to cancel, the subsequent orders are the ones that will be cancelled. When signing up for the auto-delivery, it is automatically going to process on the scheduled processing date unless you call in to cancel before the 6 PM ET deadline as previously mentioned. Once this time has passed, it cannot be changed or cancelled and you will be responsible for all charges associated with the order. If you would like for us to look into this further for you, please send an email to consumerexperience@nutrisystem.com and refer to this review with details regarding your experience. We look forward to hearing from you soon. Enjoy your day. - The Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

I was on it for a 2 weeks

I was on it for a 2 weeks. Religiously did it for 2 weeks I gained weight. This is a joke. Don’t bother

28 mars 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello. Thanks for taking the time to write your review. We are sorry to hear that your loss wasn't as expected when on the plan. A healthy rate of loss is about 1% of your body weight per week. Did you get to speak to a Coach? To get the most accurate idea of what is going on we would suggest calling a coach to review your program. They would review your NuMi food log with you so that they can review a few days on the program, including all add in foods, exercise, and beverages. This will help us figure out if we need to make any changes to get you on the right track! If you would like us to assist with this issue, you can also send an email to consumerexperience@nutrisystem.com. Please refer your review along with any additional details you feel is important to help in resolving the issue. We look forward to hearing from you soon. Enjoy your day. - The Nutrisystem Consumer Experience Team

Betygsatt 1 av 5 stjärnor

Extremely shady billing practices from…

Extremely shady billing practices from what could be a great product. Ordered for 2 months. After the first month I called to cancel after my two months was up because the product worked wonderfully for me. Yesterday I received confirmation for my next order. I called today to say I cancelled but they already billed me an extra $500 and couldn’t stop shipment. Rude, horrible customer service. Will never order again. Shame!

12 april 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Thanks for taking the time to share your experience. We are sorry to hear that you were sent an order that you didn't want to receive. We do provide an email reminder a few days before your order is set to process. Also, you have until 6 PM EST the day before the processing date provided on your account to make any changes to the order including the processing date. Once this time has passed, it cannot be changed or cancelled and you will be responsible for all charges associated with the order. If you would like for us to look into this further for you, please send an email to consumerexperience@nutrisystem.com. Please refer to this review along with any details you would like to share. We look forward to hearing from you soon so that we can assist. Enjoy your day. - The Nutrisystem Consumer Experience Team

Betygsatt 2 av 5 stjärnor

I was on Nutrisystem for 4 months

I was on Nutrisystem for 4 months. The only plan with food that taste good is the most expensive, uniquely yours max +. I NEEDED a break. I was tired of the food choices and my glucose level was higher than normal from being on a few rounds of prednisone. My nutritionist wanted me on protein and veggies only. I WAS PLANNING to go back on Nutrisystem in 3 months until I tried to cancel. It was a nightmare. I was limited on time and Sash (unsure of spelling) just kept giving me the run around even when I mentioned that I was planning on starting back in a few months. What a nightmare. After that I’m nervous about starting again knowing that eventually I would need to cancel.

31 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company has me feeling like a sap

This company has me feeling like a sap. They trick an extra $125.00 out of you. No way I would have agreed to that cancellation fee. And the food? Of course you'll lose weight if this is all you eat. I suppose if I was living in an air raid shelter, this is what they'd serve. I plan to make them a special project of mine. Bad word of mouth can cost a company plenty.

2 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I am a 72-year old woman and had…

I am a 72-year old woman and had recently subscribed to hot meal diabetic meals. The meals are excellent but the main problem is the 'packing'. I have no way of disposing of this large styrofoam container. I was informed that this is the only container that the Nutrisystem can use. It is very sad that I had to cancel my subscription because of the container. I was told that there is no solution because that's the way they ship the meals. When a more practical solution has been adopted by Nutrisystem, please let me know so that I can re-subscribe. Thank you.

3 mars 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Trust and Hope -lost

I hope you print this because it may help someone else.In the past 2 years their have been many tragedies and losses last one was the loss of my son.I am almost 70 ,just had surgery gained over 100 pounds in the last year.I ordered Nutrisystem 20 years ago ,they did not tell the truth then or now.I TalKed to J Who gave me new hope ,he did not tell the truth about the menu or the program-the delivery of the food was left by the garage door and sat for 2 days-this was the same crap I got 20 years ago-Icried,8 days later the frozen food came-I called him3 times no return call-I tried calling their customer service which is a joke-no one answered for over 2 weeks,I cried -panicked-you get auto answers from email-from customer service no name -no followup no accountability,pretty clever -just like the bogus answers they give on the other reviews.I Finally got M-who would not allow me to speak to a supervisor,then T-who was going to email info-she never did -never answered phone when I called back 3 times.Z-reprimanded me said I need to be more pro-active because she did not have answers-R-helped me with menu-A-helped answer some questions,are your people all working from home?For those of you that may feel helpless and alone -I doubt you will get any help here.however I can only tell you what happened to me and this is the truth-what they do not tell you is when they run out of food that you want-they can give you whatever they have that no one else wanted,when order is late or something goes wrong-its the weather-when they dont answer for two weeks its because they have high call volume-one excuse after another ,more added stress-when you want to cancel they wont let you-tell you you have to call a certain day,time and after an order is delivered.I live week by week I want to cancel now -I Want to go back to WW-they work ,they care -a little more work but Ilost 85 pounds before and kept it off almost 5 years til Covid.I Sent 3 emails to Marie Osmond -no response-as the spokesperson you should know how people are treated-But I also wrote the CEO Michelle-no response -people like me dont matter to some of these people of course in my opinion-but I do matter -we all do customer service is not a priority and neither are clients,and I have all the auto emails-shame on you,you are not trustworthy in my opinion -I just want to be done with Nutrisystem-for those of you that it worked -all the best but my experience has been sooo terrible-I want to cancel and join WW
Respectfully
RR

28 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Nurisystem Alternative Plan

I've been on the Nutrisystem Plan 2 times since 1984. I just decided a month ago I needed to do it again. I found the Wellina Plan for $199.99 a month so decided to give it a try since it was very affordable. I just finished my 1st month yesterday. The Wellina plan is the same as Nutrisystem with the Nutrisystem foods but doesn't include frozen foods which is fine with me. I find the food very good but that's just me I guess. I get 20 days of breakfast, lunch, dinner & snacks each month and am on my own for the other 2 days a week which allows me to practice on controlling myself after I reach my goal. I pick my foods every month~~it has more limited choices than the Nutrisystem Plan has but that's ok. Being familiar with the foods I already know which ones I like so it makes it easier. I've always liked the Nutrisystem foods so I will be sticking with Wellina until I reach my goal and if they offer a plan to get periodic deliveries every few months I'll also do that to help me keep myself on track after I reach my goal weight.

17 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered from Nutrisystem for 4 months

Ordered from Nutrisystem for 4 months. I ordered an ala carte order for some Hash Brown Casseroles and received 82 Cardboard Chicken sticks because they said the Hash Brown Casseroles were discontinued. I asked what I was going to do with the wrong product and they said that they couldn't do anything about it because there was an email sent in January that the Hash Brown Casserole would be discontinued. We received them on the last order, I asked to speak to someone else and was told I could not. Sad way to do business.

17 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Wrong items terrible customer service

I've used the plan off and on since 2018. I started the program again, order with an agent, double checked ny items, then when they delivered the dry food it was totally wrong. I didn't order any this food. Called Nutrisystem and she said she could replace 10 items.
SERIOUSLY? I have 12 days of wrong food. I told her I'm returning it, she tells me I have to pay shipping...REALLY? No customer service at all. I'm done with you. I won't come back anymore. Instead of admitting you're wrong you'll loose customers. Good riddance

17 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Nutrisystem sucks you have to pay In…

Nutrisystem sucks you have to pay In order to cancel. They give you no help. And when you call they get short and hang up. I do not recommend using nor ordering from them. Unless

16 mars 2023
Omdöme utan inbjudan
Logotyp för Nutrisystem

Svar från Nutrisystem

Hello,

Thank you for your review. We are so sorry for your experience. We can review your account.

Please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.

~ The Nutrisystem Consumer Experience Team

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