n+ Bikes Omdömen 11

I ordered an e‑bike from n+ bikes in Canada and later cancelled the order. I was promised a full refund, but after repeated emails over several weeks I still have no refund, no processing date, and no transaction reference. The only responses I receive say the issue has been ‘escalated to finance’ without any real action or timeline. I have now had to open a dispute with my credit card company to try to recover my money. Based on my experience, I do not find this company customer‑friendly or reliable when it comes to refunds.

This is an addendum to my previous review way back 2023. I got the 2022 Mercedes Benz n+ bike in February 2023. It was great at first until the module broke after 600 miles. Since the technician could not fix the module, I was given a replacement similar to the previous bike. However, after 200-300 miles, the replacement bike motor broke. The company provided my with another replacement, this time the Silver Arrow 3. After 200 miles, the motor broke again, and the company replaced the motor and the battery balancer (that’s what technician told me). After that, in less than 100 miles after the last repair, the bike would suddenly turn off even during when I am pedaling. I informed the company but I am already out of warranty. It suddenly turned off 3x already.Twice yesterday.
This bike is nothing but issues and headaches. Stay away from this bikes. My bike will become a electric junk soon. Get a bike that has abundant parts and local technicians. The MB dealer is 40 miles away from me one way.

But kudos to the technicians and the support staff, they were very responsive during the warranty period.

I have a 2021 N+ Mercedes F1 road bike. I love it! It took a while to arrive, and communication became a little frayed waiting 7 months for delivery, but absolutely worth it once it arrived. I did have an issue with it entering the US with Customs as they believed it was a motorbike, but other than that, it’s been super great. I even upgraded the group set to Super Record Campagnolo to improve it. Best purchase ever, thank you.

Funnily enough, I was thinking about N+ bikes as I rode to work this morning on the bike I bought after my horrible experience with N+ bikes and then they sent me an email today with an offer for $1,000 off one of their ridiculously expensive bikes (I noticed the .com.au email no longer works, as clearly they've burnt their reputation in this market). Here is my story, which, when they emailed me after my purchase inviting me to put a review on their website, wouldn't publish anyway 😅

End Feb 2022: bike and mudguards ordered (no warning on lead time)
End Mar 2022: followed up order and advised one month before landing
End Apr 2022: enquired as to delivery time frame and advised tracking details
May 2022:
- receive strange emails from TNT about missed delivery, tracking website suggests issues, call TNT and have horrible experience with customer service who won't tell me where package is because they A) don't know and B) I'm not the account holder "one world couriers"
- ask N+ about one world couriers who say, we don't use one world couriers, only TNT (semi-lie)
Mid May 2022: bike arrives
- assembly video I was sent by N+ is for 2021 model and 2022 model is completely different
- manage to assemble, unsure if correct
- reflectors don't fit bike
- no mudguards
- small marks on paintwork
- stupid sticker in seatpost
- charging point in ridiculous position under seat (better charging point hidden in frame but only the former is mentioned in the guide)
- plug is EU instead of AU
- front brakes crunch and grind
- handlebars spin mid-ride
Jun 2022: discuss with Lewis
- arrange mobile mechanic
- one world couriers is agent used to book TNT (fine to refer to TNT first and foremost but no point hiding the fact if someone asks)
- explained mudguards not yet designed (didn't like the old design as didn't fit aesthetic)
- sent AU plug and new reflectors (still in weird place - definitely an afterthought that don't fit aesthetic)
- brakes and handlebars serviced by mechanic
Jul 2022: riding experience
- brakes great except still audible light rubbing when riding and no brake being applied
- battery supposed to last 70km, full charge drops 1/5 bars over 20km then all the way to flat over next 15km (average ride, mostly flat a couple of uphills a couple of downhills)
- gradient selector cables pop out mid-ride and lock up gradient selector, difficult to push back in (especially mid-way up a hill), even once pushed in, gradient selector doesn't return to normal
- power very slow to kick in when starting an uphill (will be going 25kmh on the flat, turn gradient selector up to steep hill, start riding up hill, loss of speed and momentum down to 15-16kmh, then battery finally kicks in and takes you up to 21kmh)
- bike clicking like it is "trying to change gears" like a derailleur system, when riding along
- passcode menu doesn't work

It looks like I wasn't the only one with these issues. Horrific experience.

The bike is great for what I use the customer service is non existent, I waited nearly a year for guards fully paid for, when they arrived they looked nothing like the brochure.

I now need a second battery, it has taken a month to receive a response that there are no batteries in Australia and if I need it would have to pay freight from the US which is very expensive as batteries are dangerous goods.

Stay clear of this product if it breaks down you have nowhere to go, I can’t understand why Mercedes have put their brand on this .

USELESS CUSTOMER SERVICE & LIARS

4 Weeks on N+ still can't even answer basic questions, when i ask to raise a formal complaint, then they are super quick to collect for return. Just looking at Trustpilot it is clear they are useless and they quickly delete negative Facebook and Instragram posts, so no one knows how bad they are.

FEEDBACK
1. The Silver Arrow Sport - instructions are poor and the video is not entirely
accurate.
CONCERNS
1. Bike came with an EU 2 PIN power block
2. Is this a UK spec and UK-legal bike
3. Time is taken to get support responses
4. Two charge ports (seat post and top frame), what is the top frame one for?
5. Seat post power light is permanently lit green, is that normal?
6. The pictures and video show carbon rear hangers, but the actual bike does
not.
7. My nearest service centre is Birmingham over 250 miles away.
A few more concerns to add to the list. [30/01/23]
8. The reflectors provided do not even fit the bike, they are a legal req;
9. Bike is EU setup, the brake levers on opposite sides are very confusing;
10. Green power button appears to have two settings, always green, then
recessed green when pressed
11. The setup required a bike technician 1.5hrs to tweak the brakes (travel was
excessive), the front wheel brake cylinder was touching, had to use another
Allen key to loosen, and reposition.
12. No instructions on how to remove the battery to charge, instead whilst on the
bike.
Latest issues to add to the list. [01/02/23]
13. So after a FULL charge the bike achieved barely 12 miles range (nowhere
near the 75 miles quoted for no doubt ideal scenarios), picture attached;
14. Error Code 26 has appeared, manual says it is low voltage, I still had two then
1 power bar left, does this mean a % of the battery is unusable
15. My second full charge has taken a total of 7 hrs, not the 3.5 hrs stated.
16. The carbon fibre sections are missing, see the website snips below)
17. Supposed UK service centre Birmingham has no clue they service bikes

I had a cable come loose on my first ride, which was inconvenient, but once the cable was fixed, I loved the bike and how it rides.

I want to place a big WARNiNG sign on dealing with this company. It is a scam. Do expect low quality and failures on the bike right from delivery. You can email support as often as you want, they will circle you around till you give up. The supplied charger was useless in the EU region and I have not received a working one from them after 1+ month. The supplied mudguards were not fitting onto the bike model and I wasted my money on that. And finally -the back wheel turned out to be broken - before even starting to ride the bike. Even a broken bike did not mean any sign of support action so far. It is a mystery to me how the Mercedes brand can be associated with this scandal company.

SCAM COMPANY !!!
UPDATE February 09 - 2023 This Bikes are fake and getting produced in Taiwan by Mexller in bad quality
NO MERCEDES AMG PRODUCT QUALITY AND SERVICE !
S C A M ! ! !
The company N PLUS HOLDINGS PTY LTD ABN 23618127021 who dealing as N+ Bikes is listed in Australia as company doing Plumbing, heating, air-conditioning . The company address in Australia is very small building with no company letters on the building . As that big official global supplier of Mercedes AMG licensed Bikes is this a total different view and information on your company ! All the info on your N+ Bikes business internet pages are fake and scam !
I received a 2022 Championship Edition eBike in bad quality - electronic engine not working . Request 15 times by email just in getting in a circle of promising to escalade to the support team . They don't take care and only playing on time to escalade the money out of your pocket .
February 03 - 2023
Update , again you scam your customers . You know very well what you are doing and you know all the reviews in same concern you receive . Allways the same answer from N+ Bikes , that you will take care . But you don't take care . AGAIN YOU SCAM YOUR CUSTOMERS !

I have also purchased products from this Company - N+Bikes.
BE WARNED they do not ship ! They have stolen my money and they do Not respond to e-mails and are completely impossible to get hold of - CROOKS

I purchased a bike and paid it in full, but after a month there is still no update regarding the delivery. I sent a dozen of emails to the company and still no response of any sort.