I have never written a bad review and hopefully this will go some way towards the disgrace i have for this company. Not only did i need to write a formal complaint whilst they took their time to i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used... Se mer
Företaget har svarat
I received fantastic support from Ross this morning. Ross took the time to explain things to me and how the process worked in a way that I could understand and I came off the call actually knowing w... Se mer
Företaget har svarat
This is an awful company to deal with. I lost my Husband in Dec 2025 and have been trying since Jan to get his pension paid back, the level of customer service has been shocking. Only once have I hea... Se mer
Företaget har svarat
Företagsinformation
- Pensionsfond
- Finansiellt institut
- Fondförvaltningsbolag
- Investeringstjänst
- Pensionsmyndighet
- Pensionsplan
Skrivet av företaget
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Skrivet av företaget
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Kontaktuppgifter
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Storbritannien
- trustpilot@nowpensions.com
- nowpensions.com
2,0
Dålig
1 tn omdömen
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Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
now:pensions
First experience from a few years ago…
First experience from a few years ago was enough to put me off them for life but unfortunately my employer uses them for my new job,, and lo and behold, they haven't changed in their ineptitude to dealing with Joe public
Trying to get an actual email address is a labour in itself, All the time they are pushing for you to use the U portal or an App - not everyone has a smart phone nor wants to throw their details into an already dodgy companies portal
10 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is that you are concerned about getting in contact with us without using our portal or app.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Terrible company with the worst customer service
Blocked my account for no reason.
Advised it would take 2 weeks for an email to arrive with an "unlock code" it never came.
Called them after waiting almost a month to be told they would send a letter within 10 working days (Its almost Christmas!) The agent on chat closed the chat on me, the agent on the phone put me on hold every time i asked a question. Terrible experience, and I still don't have my funds, maybe in time for the summer?
10 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Pablo,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding the level of service you've received.
I’m sorry that you’ve had to raise this with us. I’m sorry that you’ve had to raise this with us.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Trouble free process
Moving funds from an old pension provider to my current one was simple and is now combined. All done quickly and satisfactorily online. No phone calls, no difficult instructions, delays or complications.
1 december 2025
Svar från now:pensions
Hi Paul,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
Andrea
now:pensions
My mum passed away 6 months ago after…
My mum passed away 6 months ago after her death i contacted nowpension as am the only son she had. I called and told them about my mums death they said they will send me all the paper work 4 months in after mums death I only received the papers to fill in I would have not received them if I didn’t keep calling them begging for them. Firstly the staff are very rude on the calls and they don’t know there job role or haven’t been trained once I filled in all papers I was told money will be transferred to my bank account I has even called to say 6 days maximum for money to reach my account but this was a lie. For 6 months till now I just get lies over the phone that I have to wait 6 months I don’t get any updates my have to beg my self over the phone for everything very disappointed giving me for much stress this company after my mums died. I just want everything to be done and over everything transferred and I can forget about this company. As till this day still no letter or email about my mum pension pot money being paid out unbelievable.
23 juni 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is that you are concerned about the delays you have faced whilst trying to claim your later mother’s pension, and the poor service that you have received.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
DO NOT USE NOW PENSIONS!!
You would think the bereavement team would have compassion to its clients, especially when they have recently lost a loved one. Nicholas promised to call me every Friday however today marks the 5th week which he has not called, this is disappointing in itself. I raised a complaint with the team on the 24th of October, I still have not even received an email acknowledging the complaint. Please avoid at all cost, the stress this is putting me through is so unfair.
5 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding the bereavement team who advised they would call you back but have not, and the lack of response to your complaint raised.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Sooo many red flags!!!!
Fortunately I only have a small amount of pension savings with this company, from a temporary job a few years ago, but if you have a significant amount PLEASE be really cautious in your dealings with this company. Here are a few red flags that I’ve come across:
1. They changed their customer portal recently but didn’t feel it necessary to tell many (any?) of their customers. When I tracked down their app my customer reference number wasn’t recognised. (Yeah, they changed that too without informing me.)
2. They haven’t sent out any annual statements this year. Honking red flashing light!! All of this made me decide to withdraw my funds and close my account. As the hundreds of scathing reviews here attest, this is not a quick or simple process.
3. CHECK YOUR DATE OF BIRTH!!! As several reviewers have already mentioned on here, now:pensions often appear to have the wrong date of birth on their system for customers, which they blame on the employer. Interestingly previous annual statements sent by them show address and national insurance number but no date of birth. You’ll probably only find out that your date of birth is incorrect when you try to withdraw any funds. Do we think this is an innocent mistake by numerous employers or could it be all part of their stalling tactics to avoid paying out any funds?! The foreign call centre worker rather gave the game away by getting me to check my date of birth before I could request a withdrawal. I’m sure she already knew it would be wrong. To get your date of birth changed you have to fill out a form and send in identity documents and they will endeavour to update your details in 5-7 working days. They won’t even consider processing your withdrawal at the same as updating your details. Oh the irony of a company called NOW: dragging its feet on absolutely everything.
I’ll post an update if they ever allow me to withdraw my funds…
UPDATE: Hahaaaa. You just couldn’t make it up. Obviously prompted by the poor review they’ve actually managed to update my date of birth in less than 7 days!! Unfortunately when I try to withdraw the funds I get the following message: “We can’t pay money out of your pension savings at the moment. This is because your pension investments are changing. Please come back after 3 working days.” Why would they be changing my investments when I have phoned them and confirmed in writing that I want to close my account? Good luck to anyone else trying to get hold of their hard earned savings from this crowd!!
3 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Alison,
Thank you for leaving us a review to raise your concerns. We appreciate your frustrations regarding accessing your pension savings.
We would firstly like to apologise for the inconvenience caused and would like the opportunity to put things right.
Please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Svar från now:pensions
Hi Sue,
Thank you for letting us know about your experience and please let us know if there is anything else we can help you with.
Thank you,
now:pensions
Would actually leave less than zery
Would actually leave less than zero stars. Worst company to deal with 7 times i 3 moths they've asked me me proof of id. Don't want to give u ur own money. Call today a now say 8 to 10 day although should hit my account tomorrow. Scottish widows took 3 days start to finish. Avoid this company big time. Read the reviews, less than 2 on trust pilot, explains its self. Liars a cheats. Have now reported them to the inland revenue for withholding funds as clearly shows i withdrew in September and still nothing in my account .
Reporting to Trading Standards today as still nothing. Now 40 to 50 emails and calls. Still nothing.
4 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Dave,
Thank you for leaving your review. I appreciate you’re unhappy with our service and the time taken to receive your money.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
I would give zero stars but have to…
I would give zero stars but have to give 1. Do not put any money into this pension. They delay giving you any money. Their website is full of rubbish as the firm do not live up to their promises.
At your peril Do NOT use this organisation to invest your hard earned money. Poor poor poor.
3 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Deborah
Thank you for getting in touch and providing your feedback. I appreciate your frustrations regarding accessing your money.
I am sorry that you have had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Account NP 13365179
Account NP 13365179. Awful company, had money since 2018 and haven't invested it (their own words) charges taken and reduced it from £68 to £13 which has now been transfered to my main provider. Dob was changed to wrong one after being corrected before being put back again. Complaint from August hasn't been responded too. No one takes responsibiliity or calls you back. Regulator should step in and shut down.
3 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Peter,
Thank you for getting in touch. Please could you email trustpilot@nowpensions.com with your complaint reference number so that we can chase this for you and request your case handler update you as soon as possible.
Thank you,
now:pensions
"Flagged for review"…
Account has been "Flagged for review" for weeks now. Despite me including all my login details correctly i still can't access my account. I have zero confidence that my money that is supposedly being paid in monthly is safe.
Every time I try to speak to someone on webchat, I get a bot response which is very unhelpful.
Awful company - No confidence in this company investing my pension.
2 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Fraser,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations regarding your account log in with now:u and the service you have received.
I’m sorry that you’ve had to raise this with us.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now:pensions
Super easy to understand and very…
Super easy to understand and very convenient. Essential service as the number of pension pots go up over your working life and you want to consolidate them.
26 november 2025
Svar från now:pensions
Hi Peter,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Andréa
now:pensions
1) The portal doesnt work properly
1) The portal doesnt work properly
2) Customer Service so far has been very poor
3) Questions not responded to even when escalated to a case
4) Complete lack of confidence in something that should be very important. Look at your awful TrustPilot rating--I am not alone in loss of confidence
I expect any charges to be refunded due to this awful experience. A thoroughly bad experience
30 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you are having trouble with our portal and customer service.
I’m sorry you’ve had a poor experience with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Ridiculous
Ridiculous, you pay a pension in easily enough but to get it out is pathetic. I haven't had this with my other pension provider, I rang them up they transferred my pension pot to me within 3 days. This one wanted bank statement sending to them and was processed 24th November it's now 1st December and no money into my account. There's even a message blocking the front screen so all I can do is chat to someone online, ridiculous company
1 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I understand you’re unhappy about delays you are experiencing whilst trying to claim your pension funds from us.
I would firstly like to apologise for the inconvenience caused. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Terrible company - you can put your money in but you will never get it out!
Terrible company. I have been trying to transfer my money to another better provider and it is now 6 months!!!! They just make the process difficult and don't provide information to the new provider. It's disgusting - it my money!!!! Do not ever use them, you will never get your money out!!
30 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations are regarding delays you are experiencing whilst trying to transfer to another pension provider.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
It was fast and handy.
19 november 2025
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Ellie
now:pensions
Thank you Pranav good customer service
I want to give a big thank you toPranav from the NOW Pensions customer service team. He was extremely helpful, patient and professional throughout the whole process. He listened carefully to my issue, understood my situation and guided me step-by-step until everything was sorted.
His communication was clear, polite and very supportive. I really appreciate the excellent service he provided. Thank you, Pranav, for your outstanding help - you made my experience so much easier and stress-free.
27 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team so that your feedback reaches Pranav.
Please let us know if there’s anything else we can help with.
Thank you,
Ellie
now:pensions
Fraud company
The worst company I've ever encountered in the UK. I was trying to figure out how to withdraw money to my bank account after leaving work in the UK. After a day or two, they simply blocked my account while they conducted a security check. Customer support said it would take about two weeks, but five or six weeks have passed and nothing has happened. I tried contacting them to find out why this was happening, but they said I needed to log in, which I can't because they blocked me without explaining the real reason. I'm sure all of these actions should be investigated by the police and regulatory authorities, because I see from the reviews that there are a lot of people like me. To me, it looks like the company is either trying to steal my money or has already done so.
10 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you currently do not have access to your account due to our security checks.
I would firstly like to apologise for the inconvenience caused. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Regarding your query, further guidance can be found on the following link: https://www.nowpensions.com/support/members/guides/help-with-unlocking-my-account
Please let us know if there’s anything else we can help with.
Thank you,
Ellie
now:pensions
Rubbish customer service
Rubbish customer service, employer entered my details incorrectly. I had to correct it manually. It then took about 8 phone calls and 5 emails over 6 weeks to gain access to my account.
2 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving a review to raise your concerns.
I understand that you are unhappy about the length of time it took to gain access to your account after your employer entered your details incorrectly.
I’m sorry that you’ve had a poor experience with us.
We value your feedback and will pass this on to our team.
I am glad to hear that you now have access to your account.
Thank you,
Ellie
now:pensions
Detta är Trustpilot
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