I have never written a bad review and hopefully this will go some way towards the disgrace i have for this company. Not only did i need to write a formal complaint whilst they took their time to i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used... Se mer
Företaget har svarat
I received fantastic support from Ross this morning. Ross took the time to explain things to me and how the process worked in a way that I could understand and I came off the call actually knowing w... Se mer
Företaget har svarat
This is an awful company to deal with. I lost my Husband in Dec 2025 and have been trying since Jan to get his pension paid back, the level of customer service has been shocking. Only once have I hea... Se mer
Företaget har svarat
Företagsinformation
- Pensionsfond
- Finansiellt institut
- Fondförvaltningsbolag
- Investeringstjänst
- Pensionsmyndighet
- Pensionsplan
Skrivet av företaget
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Skrivet av företaget
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Kontaktuppgifter
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Storbritannien
- trustpilot@nowpensions.com
- nowpensions.com
2,0
Dålig
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely appalling company if I could…
Absolutely appalling company if I could give zero stars I would, and like the many negative reviews I have had the same issues obtaining my pension. I have been trying for over 3 months now as I had to retire early due to ill health to get into my account as I was locked out for security reasons, my multiple calls lead to nowhere apart from stalling tactics and lies waiting for letters that don’t arrive, giving dates that nothing happens, promises that lead to nothing. Complaints that they say has been resolved when it hasn’t this company will lie to you and stall as they don’t want you to access your own money. I have had financial stress due to this company not allowing me access to my own account and money. Avoid at all costs this company should be closed down as they won’t give you access to your own money they will just lie to you and stall you constantly. I like many other will be seeking legal advice and have contacted the pension ombudsman,
Your positive reviews I do not believe and they don’t fool anyone as the negative ones over ride the fake positive reviews, that this company is either paying for or asking people they know to leave to try and cover up for their absolute incompetence.
28 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the obstacles you have faced whilst trying to access your pension funds.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Kind regards,
now:pensions
Svar från now:pensions
Hi,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
now:pensions
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
now:pensions
Absolute crap can never access account…
Absolute crap can never access account they keep sending codes then say it's the wrong code
Then say my email is wrong even though they've just sent me an email
11 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you are having trouble logging into your account.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Great job from the team
Great job from the team, who managed my claim with professionalism, and helped me to transfer my pension.
1 november 2025
Svar från now:pensions
Hi,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
now:pensions
Pension policy number NP11278696
Pension policy number NP11278696
A similar experience to the numerous documented accounts of an opaque, de-humanising, convoluted communication process that ultimately goes nowhere, with the customer feeling like a hamster trapped in it's wheel.
Enough of the flowery prose. This isn't incompetence, rather it's an intentionally dysfunctional and unsavoury combination of people and process that delivers 100% on its objective.... To make it as difficult as possible for people to access their own money.
Disgusting.
Don't bother inviting me to contact you because I can guarantee it will be yet another dead end.
8 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Sarah,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations regarding the communication between you and now:pensions as well as the difficulties you've faced when attempting to access your funds.
I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Smooth & fairly quick process!
Smooth & fairly quick process!
Covered all the main advisory points before transfer
Friendly and approachable
11 december 2025
Svar från now:pensions
Hi Siobhan,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Andrea
now:pensions
Poor customer service from an women…
Poor customer service from an women with an arrogant manner and poor customer service.
6 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I understand you’re unhappy about level of service you have receivedand have raised concerns about the manner in which you were spoken to.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Poor unhelpful service
I have just checked you review status and I am not at all surprised to see that you have struggled to achieve over one star, my experience with you was completely unsatisfactory, I am certainly glad I haven’t moved my pension to you guys, that would have been a disaster.
6 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Pete,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations/concerns regarding transferring your pension to now:pensions.
I’m sorry that you’ve had to raise this with us.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thanks,
Conner
now:pensions
Account security check palaver ongoing
I have to own up to this actually being partly my mistake. During a call with an advisor it was identified that NOW Pensions did actually email me a reset code for my account on the 9th of November. I completely missed the email. However, I have rung up a few times since, including the day I left the original review (5/1/2026) and still no advisor could tell me this, just to stay patient and wait for the code. So whereas I hold my hands up to my part, the level of knowledge displayed from previous calls was not of a sufficient standard either to signpost me. Adjusting from a 1* accordingly as now rectified.
5 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Simon,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is that you're locked out of your now:u account.
I would firstly like to apologise for the inconvenience caused.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Conner
now:pensions
An awful company who now are just…
An awful company who now are just playing games in order not to release the monies I am owed.
Having sent all the relevent documents for my pension pot to be paid out in November, they have waited 2 months just to say they did not receive them all.
DELAYING TACTICS
Its quite possible that they are in financial trouble and are having to hold back monies owed to bolster their cash flow.
5 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Jim,
Thank you for leaving your review.
I appreciate your frustrations regarding the withdrawal of your funds.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:u
And so…
So, you sent me an email this evening with some updated terms, and I haven’t been in my account for a while, so, I logged in, and when I tried to login, it wouldn’t let me, not accepting my email, site said it was wrong, tho it’s not.
Then when I went to password assistance, it said we’ve sent an email with a code to your address. I waited all night I tried 7
Times, I didn’t get a code sent once, i’m not even to my spam or junk, so I tried contact you through your chat. Your chat wouldn’t load, every time I press start, I would get three or four letters out, and then it would close the chat. I have a video, which I tried to send your email, but he’s close your email down. There is no direct email to get to support anymore. I have to go into the chat, but I can’t go into the chat, because it’s not working. Your website isn’t working. My password isn’t working, you don’t know me, so your website says, I’ve got no account, even though you’ve sent me an email today with my account number. This is ridiculous, what is going on?
2 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Beverley,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding logging into your now:u account.
I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Found this to be a very…
Found this to be a very easy,informative proceedure,quick response.sorted,happy
29 december 2025
Svar från now:pensions
Hi Tina,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Andrea
now:pensions
Useless company
Sadly can’t give zero stars this company is useless customer service is pathetic my company obviously went with them because they were the cheapest option
28 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Andy,
Thank you for getting in touch and providing your feedback.
My understanding of your circumstance is that you've been having issues with the customer service department.
I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Svar från now:pensions
Hi Kevin,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
Andrea
NOW: Pensions
Svar från now:pensions
Hi,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Andrea
NOW: Pensions
Shocking company
Everyone seem to be having the same problems as me with this Awful company, 3 times in 3 month i have tried to withdraw my money, and still waiting,upto me typing this, i have been on chat, phoned them, and even putting in numorous complaints ,but just getting fobbed off with stupid excuses, my next step is trading standards, financial ombudsman,and my local mp. for some reason they are holding on to it, i have also had a phone call and chat disconnected, It seems to me they have not got the funds to pay people out, as many like me want to close their pensions account due to the shocking government taking off the working people. Like others would be a big fat zero if i could. Take your money when you can then AVOID at all costs😡😡
17 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the delays in withdrawing your pension with us.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Cannot Upload Employee Data
UPDATE: 4th February 2026. Obviously an automated response from NOW below, as I am writing from an employers point of view and so providing my personal DOB and NI number will not help the situation at all.
Several more phone calls and webchats later nothing has changed, I now have October, November, December & January staff data files to upload.
Writing this review from an Employers point of view who use NOW for their employees. We have a unique pay period that does not fall into the options available on the website. This means I have to request a manual change of date each month. I have now requested the October date change 7 times, via webchat and phone and also raised a complaint. Each time I am assured the date will be changed but the date remains unchanged meaning I cannot upload my October data file. I also have Novembers file waiting to be uploaded and in a week will have Decembers file ready. I am hoping this review will get a response, but I do have an Internal Dispute Resolution Process form (provided by The Pension Ombudsman after a webchat with them asking advice) to complete and submit today if I get no further with this.
7 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding uploading your data onto now:u.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now:pensions
You'll have difficulty getting your money back
My hard earned money was transferred to Now Pensions by an Umbrella company (I am paying both the employer and employee contribution!). To transfer money from Now Pensions they send you a 28 page PDF document that you have to split into three forms, fill in, get counter signatures from professionals and post back to them with your passport. They say that this is to 'protect' my money whereas they are clearly trying to hang on to it. There is something very very wrong here. I have made a formal complaint and requested their complains procedure. I guess I'll have a similar experience to the other reviewers and frankly, I can't wait for the eight weeks to elapse and refer them to the Pensions Ombudsman.
17.12.25
A new barrier put in between me and my hard earned money. Now Pensions (Trust Pilot 1.7) will not allow my money to be transferred to Moneybox (Trust Pilot 4.4) unless I register and interact with 'MoneyHelper'...
As part of the regulatory requirements, we are unable to proceed with your pension transfer until we receive your MoneyHelper reference number. This number serves as confirmation that you’ve received the appropriate guidance and is mandatory before we can take further action.
I'll keep you updated every step of the way.
18.12.25
I have just received a request asking for the following...
To assist you further, please provide your National Insurance (NI) number and National Pension number (NP).
My NI number exists, my NP number does not exist and is an example of another 'barrier' they throw up to stop hard working people getting their money out.
19.12.25
Dear Now pensions,
You have asked me to meet with MoneyHelper to receive advice regarding leaving Now Pensions (1.7 TrustPilot) and transferring the money to Moneybox (TrustPilot 4.4) just in case I'm being ripped off!
Having spoken to MoneyHelper, they inform me that I can't initiate this meeting (as you well know!) and that you need to initiate a referral for me in order to generate the Money Helper Reference Number.
I'm going to clearly request that you initiate this referral to MoneyHelper for me now.
Needless to say, this will be added to all of the other interactions on TrustPilot and added to my complaint to the Pension Regulator.
Kind regards,
Tim
14 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the transfer process and the delays that you have experienced.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Will not let me login keeps badtelling me…
Will not let me login keeps telling me my all my login details don’t exist and my account number doesn’t exist. I have tried to get in touch with them several times every time I put my account number in will not let me go any further. I have no way to access anything. I’ve emailed sent messages had no reply.
11 december 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
I appreciate your concerns regarding your log in details not working.
I would firstly like to apologise for the inconvenience caused. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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