1) No more bundles option 2) Customer account options not controlling on website 3) Customer cannot see bundles remainings - no request option 4) No phone application 5) Cannot talk on 4G/LTE... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have 2 year deals for my wife’s phone and mine with RWG who have switched my EE provider to now about a month ago and since neither phones can no longer make any calls because it connects but impos... Se mer
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RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... Se mer
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Just don’t bother. Not even a basic FAQ on their website, and won’t respond to emails. It seems they don’t support tethering - not that they are willing to state as much (this is based on me never ha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A mobile network that talks your language, the language of NOW.
Kontaktuppgifter
Studio 2, Anchor Brewhouse, 50 Shad Thames, SE1 2LY, London, Storbritannien
- 02078717669
- hello@nowpayg.co.uk
- nowmobile.co.uk
2,7
Dålig
182 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Started off well
Started off well, but I just can't top up my PAYG phone any more, so I'll have to go elsewhere. What happened?
10 juli 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Mary,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We have reviewed the details and found that the number provided was not the one registered with your email address. Using the correct number linked to your account, we can confirm that a top-up was successfully completed.
If you're experiencing any issues with topping up or using your service, we'd be happy to investigate further. Please contact our Customer Support team with the relevant details so we can assist you and ensure everything is working as expected.
Best Regards,
Sid
Excellent customer services
Excellent customer services; had an issue after I lost my phone and all now sorted
12 juni 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Michael,
Thank you for taking the time to share your feedback.
We're delighted to hear that our team was able to assist you after the loss of your phone and get everything resolved for you. We understand how stressful situations like this can be, so it's great to know that your experience with our customer service was a positive one.
Your kind words mean a lot to us and will be shared with the team.
Thank you for choosing Talk Home Mobile.
Best Regards,
Sid
Mark is a wonderful person who help me…
Mark is a wonderful person who help me a great deal to sort out my issue with ease and patience. Now mobile must be very proud to have a staff member like him on their customer support team.
23 maj 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Kirti,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that Mark was able to assist you and provide support with patience and ease throughout your experience. We truly appreciate your kind words and recognition of his efforts.
Feedback like yours is extremely valuable, and we will ensure your comments are shared with Mark and the wider team. We are very pleased to know that the support provided met your expectations.
Best Regards,
Sid
Worst service i ever had
Worst service i ever had. I paid my bill but phone still off an theres no one to talk to an tge chat keeps pausing an bring different agents in the chat. Worst service ever.
19 maj 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Kayla,
We are sorry to hear about your experience and understand your frustration.
We previously requested your details so we could investigate the matter further; however, we have not yet received the required information. Without the details, we are unfortunately unable to review the issue or verify what may have caused the service interruption.
Please contact our support team with your mobile number/account details so we can investigate this for you and assist further.
Best Regards,
Sid
this is a bad company there is nobody…
this is a bad company there is nobody you can talk to they turn off the auto pay so people cant pay their bill tell you to contact xfinity and xfinity cant fix the problems this now mobile sucks
10 maj 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Shirley Harris,
We're sorry to hear about your experience. However, based on the details provided, it appears your review may relate to a different company. Now Mobile does not provide Xfinity services, nor do we have any association with Xfinity billing or AutoPay systems.
We kindly ask that you review the company profile where this feedback has been posted and, submit your review to the relevant service provider so that they can investigate and assist you directly.
Thank you for your understanding.
Best Regards,
Sid
He was very patient with my enquiry and…
ALEX WAS MY SAVIOR …..He was very patient with my enquiry and professional and deserved 5 stars
28 april 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Paul,
Thank you for your kind feedback.
We’re delighted to hear that Alex was able to assist you effectively and that his patience and professionalism made a positive difference to your experience. We’ll be sure to pass on your appreciation to him.
If you need any further assistance, please don’t hesitate to reach out.
Best Regards,
Sid
This company as come a long way in the…
This company as come a long way in the last 3/4 months. i bought a sim via RWG mobile which used Now ie /EE about 2 years ago. it was a bit hit and miss at first. the calls took a long time to connect and sometimes did not connect. i gave up at the end,i had about £4 credit on the sim card in a old phone and one day last week i turned the phone on i could not belive the sim was still active and i was on 5G .with wifi calling and volite (4g calling all active ) so i went to make a call .And it was ringing before i put it to my ear i am always looking at the best sim only deals i have saved my friends lots of money they call me the Sim only Specialist lol .so take a look at Now Mobile not Many let you do a £2,50 topup these days and they seem to have excellent uk customer service well done to you all involved
2 april 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi John,
Thank you for your detailed and positive feedback we really appreciate you taking the time to share your experience.
It’s great to hear that you’ve noticed the improvements in our service over the past few months, especially with faster call connectivity, 5G access, WiFi Calling, and VoLTE. We’ve been working continuously to enhance performance and reliability, so it’s rewarding to see that reflected in your experience.
We’re also glad you highlighted the flexibility of our low top-up options and customer support your recognition means a lot to the team.
Thanks again for your support, and we hope you continue to enjoy the service. If you ever need assistance, we’re always here to help.
Best Regards,
Sid
Ordered a sim (£2.50) and it didn't…
Ordered a sim (£2.50) and it didn't arrive. Emailed them twice and haven't had a reply. Absolutely disgusting customer service. Would never recommend them. Steer clear.
p.s Wish I had read their terrible reviews before.
27 mars 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Nigel,
We’re sorry to hear about your experience, however this does not reflect the full picture. Your query was responded to by our support team, and we remain available to assist further if required.
SIM delivery can occasionally be impacted by postal delays, which are outside our direct control. We would be happy to arrange a replacement or investigate this further if you reach out again with your details.
We are committed to supporting our customers and resolving concerns promptly.
Best Regards,
Sid
RWG rubbish since Now Mobile took over!
I and my wife have been with RWG for about 4 years with no problems but since being linked to Now Mobile things are more difficult! I can no lnger get my bundle balance anymore by text just the actual balance which is not what i want! For my wife its worse because she does not have a bundle so she just wants to know her balance but when dialling 669 it just cuts off. Also cant use texts to get answers either! Fed up and both ready to move to another mobile company!
27 mars 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Westbury,
Your concern relates to a service provided under RWG Mobile. Please note that RWG and Now Mobile operate as separate services with different plans, systems, and account structures.
To ensure your concern is addressed accurately and by the appropriate team, we would recommend that you post your review under the RWG Mobile profile. This will allow the correct team to investigate your account and provide a more relevant resolution.
Best Regards,
Sid
No signal & no fix from NOW mobile
I have been a RWG customer for 3 years with no cause for complaint until now. RWG has been taken over by NOW mobile. I haven't had cause to complain until now..
I lost signal about a week ago, and having received no reply to my emails sent to both suppliers I have been calling the NOW mobile customer services. Each time I have been on hold anywhere between 5-20 minutes and when the phone is answered I get the same excuse 'we are improving our network and as soon as this has been completed service will resume, when I ask when this will be the same response is made 'tomorrow'. It appears that NOW mobile haven't heard that 'tomorrow never comes'!
Is there anyone in NOW mobile UK that can explain why I cannot get a signal and what you are actually doing to rectify this problem.
A reply from NOW mobile told me I was complaining about the wrong company. I am NOT. I'm a RWG customer who are now owned by NOW mobile. Going into the second week without a signal on my phone, I would go to another provider except that NOW has over £20.00 in credit of mine.
This morning I received an email to say they replied to my review but I cannot see anything.
Hi Sid,
Thank you for a reply. However, when I contact customer service for help in this matter my call is redirected to NOW mobile customer services hence when I say that no one is doing anything I refer to NOW mobile customer services. Since my last post I went online, (30th March), NOW mobile chat and talked to a lady called Sam who said she would send me a new SIM to determine whether the problem is damage to my current SIM, as yet this has not been received. This will be a month or more with no signal from my NOW mobile SIM. I am waiting for a very important hospital appt which I hope I have not missed. If NOW mobile cannot supply a new SIM then please supply PAC number and a refund of my phone credit so I can go to another supplier.
Finally today I have a signal with a new sim sent after I contacted NOW mobile online chat service. Why the call centre could not have sent me one 5 weeks ago I dont know. But at last problem resolved and I'm happy
25 mars 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Steph,
Thank you for your detailed update, and we’re really pleased to hear that the issue has now been resolved and your service is working again with the replacement SIM.
We sincerely apologise for the delay and the inconvenience caused while this was being sorted, especially given the importance of staying connected. Your feedback regarding the delay in issuing the replacement SIM has been noted and will be shared internally to help improve our support processes.
If you’re now happy with the resolution, we would truly appreciate it if you could consider updating your review rating to reflect your latest experience it helps provide a complete and fair picture to other customers.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best Regards,
Sid
AVOID if possible!
Was tempted by good deals and signal coverage by EE, which is great where I live, but they dont care about their customers, old and new.
Been trying to order a sim card and create an account since January. The verification code never arrived even after following the steps provided me by their advisor through a live chat. They told me they sent the details over to the relevant team to fix the issue as the app has the same exact problem and I was told to keep checking their live chat every day for an update. All I get is lies that there’s maintenance going on and it should all be resolved by the end of day. Going with that logic, that maintenance would be going on for 2 months now.
I gave up today. If there’s so many issues before I even got a sim card I’m scared to think what would happen if I wanted to leave their network - would probably never receive the PAC.
They dont care that new customers cant even sign up or order a sim card so its obvious they wont care if there’s an issue for people who already have their sim card. Clear message that with this attitude this company wont last long so to those who are their customers - switch now and avoid yourselves trouble in the future.
20 mars 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Bart,
Thank you for your feedback. We apologise for the inconvenience caused. Please note that essential system maintenance took place from 18/03/2026 to 19/03/2026, which temporarily affected some services.
If you are still experiencing any issues with receiving verification codes or obtaining a PAC, our Customer Support team is available to assist you via chat, phone, or email to ensure your requests are resolved promptly.
We appreciate your patience and are continually working to improve our service experience for all customers.
Best Regards,
Sid
Failure to be of service
Had rwg SIM now it's now mobile that gave me 50 minutes free every month and now I can't phone out. It says you have no credit. When I never needed to top up as it was lifetime free 50 minutes. I am not dead so why have my minutes now disappeared. Can't get hold of them to get resolved. i have emailed them no reply. now is not the name on my mobile connection so you should fix it
21 mars 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Philip,
Your concern relates to a service provided under RWG Mobile. Please note that RWG and Now Mobile operate as separate services with different plans, systems, and account structures.
To ensure your concern is addressed accurately and by the appropriate team, we would recommend that you post your review under the RWG Mobile profile. This will allow the correct team to investigate your account and provide a more relevant resolution.
Best Regards,
Sid
Have tried requesting PAC since Monday…
Have tried requesting PAC since Monday 16th March via website, SMS, online chat and calling. All failed to provide PAC.
Under Ofcom General Condition C7, they are required to provide a PAC within two hours.
Ofcom also informs you that "Server updates" are not a valid reason for delay.
Under ofcom General condition C7.36 , requests for PAC to be provided no later than one minute (via text) or two hours (via phone).
Calling them, I'm told they can't provide PAC due to server update. Asked for this to be considered as a complaint , they can't give be a complaint reference number. Ofcom is the next step
Response from Now Mobile not acceptable, and as advised by Ofcom raising dispute with relevant ombudsman.
Response received by email (with PAC) I've responded back to Now Mobile as it did not address my complaint fully
16 mars 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Shaun,
We’re sorry to hear about your experience and understand how frustrating delays like this can be, especially when requesting a PAC code.
At the time of your request, we were carrying out a system upgrade which temporarily affected our ability to generate PAC codes across all channels (SMS, online, and support). As soon as the upgrade was completed, your PAC was successfully issued.
We appreciate that this caused inconvenience and delay, and we apologise for this. We’re taking steps to improve system resilience to ensure this process remains uninterrupted in future.
Best Regards,
Sid
Very good customer service
30 januari 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Customer,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with our customer service. We appreciate your support and look forward to continuing to provide you with reliable service.
Best Regards,
Sid
so helpful staff
13 januari 2026
Omdöme utan inbjudan
Svar från Now Mobile
Hi Hala,
Thank you for your kind words! We’re delighted our team could help and make your experience a positive one.
Thank you for choosing Talk Home.
Best Regards,
Sid
Unresponsive
Their email and phone helplines are unresponsive - emails go unanswered, and the phoneline doesn't connect.
And now, after trying to claim my review was about a different network (not true), they have commented on this review saying I'm welcome to contact their helpline or live chat... as if this isn't exactly what I've been trying to do, and what has been completely unresponsive!
12 november 2025
Omdöme utan inbjudan
Svar från Now Mobile
Hi Helen,
Thank you for your feedback. RWG services operate on the Now Mobile platform; however, if you haven’t been able to reach RWG directly, you’re welcome to contact the Now Mobile Helpline or Live Chat, and our team will do their best to guide you.
Best Regards,
Sid
I had a great experience with customer service. Sam was great. Overall, I’ve been using now mobile for 10 years and I never complained about it.
I had a great experience with customer service. Sam was extremely fast and helpful.
6 november 2025
Omdöme utan inbjudan
Svar från Now Mobile
Hi Elina,
Thank you for sharing your kind words and for being a loyal customer for the past 10 years we truly appreciate your continued trust in us.
We’re delighted to hear that Sam provided such fast and helpful support. Feedback like yours motivates our team to keep delivering excellent service to all our customers.
Best Regards,
Sid
Super fast customer service
I was with Joe today. He was super helpful. I wasn't able to change the password to get logged in. In a matter of 15 minutes, I changed the password, logged in, made a verification for my email, confirmed plan, switched my number. Thanks a lot... I mean, peace of mind.. thanks again ..
5 november 2025
Omdöme utan inbjudan
Svar från Now Mobile
Hi JM,
Thank you so much for your kind words! We’re delighted to hear that Joe was able to assist you quickly and help you get everything sorted smoothly. Your satisfaction means a lot to us, and we’re glad the process gave you peace of mind.
If you ever need any further help, please don’t hesitate to reach out we’re always happy to assist.
Best Regards,
Sid
Direct Messaging Support Great for former RWG Mobile Customer
Required a new SIM card to reactivate a number on RWG PAYG. Emails were unresponded to. The new contact number went through to Now Mobile on each occasion the operator claimed they were struggling to hear me due to a poor line (I tested it by leaving myself a voicemail and it was fine?!). Thereafter, after checking the poor reviews on here, followed advice and directly messaged Now Mobile via the webside instead. Over three sessions they were helpful, I was able to get a replacement SIM & they had this connected to Now Mobile. Wouldn't call them again though would have no hesitation using the helpful direct messaging service based on my experience.
3 oktober 2025
Omdöme utan inbjudan
Svar från Now Mobile
Hi Gary,
Thank you for your feedback. We’re pleased our team resolved your issue through direct messaging and got your SIM reconnected. We apologise for the earlier inconvenience and appreciate your understanding.
Best Regards,
Sid
Nothing really good
Good things about Now mobile is that they take some mobile vouchers, and also have a £2.50 plan for light users.
However, according to my phone, eg. I used 29.69 MB half way the month, taking into account that data saver is on and most app have restricted usage, that I mostly tether or use WiFi, all of sudden my 1 GB is gone! And their app doesn't seem to display data usage wherever I tap, so you don't have a clue where your data is gone.
How data charges is calculated is anyone guess, text calls only displays one week usage only.
For some unknown and clearly unfair reasons, I don't get the extra GB for auto-renew plan if I want to use credit from my account, I asked clarifications a few times, latest was 30-July and they still haven't "checked" as promised.
Customer service may feel good for very basic issues, but otherwise is pretty bad: to have a SIM replaced it took me over a year, the problem I had was surely due to a bad portin issue, but their game was to blame my settings and any of the phones I tried with this SIM. They DO NOT listen, and care less.
The new tested sim I was finally sent showed no problems and they never apologised for the amount of time they wasted me with their inefficient system and poor customer service.
It uses EE network but it's at the end of the queue, it's service at times doesn't perform as well as the ones my friends use with similar SIMs also on EE.
30 juli 2025
Omdöme utan inbjudan
Svar från Now Mobile
Hi Leny,
Thank you for sharing your detailed feedback. We’re glad to hear you find value in some of our plans and top-up options.
We are, however, sorry to learn about the concerns you’ve experienced with data usage visibility, plan benefits, and the replacement SIM process. We take all such feedback seriously and will ensure this is shared with the relevant teams to help improve our systems and customer experience.
Please note that data usage is tracked in real-time by the network, and consumption can vary depending on background processes activity, even when data saver is enabled. We recommend setting the date filters properly to view the actual details on the mobile.
Regarding your SIM replacement experience, we regret the frustration this caused. We acknowledge your patience and appreciate your perseverance, and we’ll continue to work on making our support processes more efficient.
Our goal is always to provide a transparent and reliable service, and while we use the EE network, coverage and performance can vary depending on local demand and conditions.
We value your feedback and hope to better meet your expectations going forward.
Best Regards,
Sid
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