NÓVU Omdömen 

Novu is great. The clothes fit really well and feel & look super high-quality. Customer service has been great too, really easy to deal with. I’m a fan.

Perfect & quick response to an issue raised on a particular item. Once resolved made a purchase which was delivered without a hitch. Great clothing! Highly recommend.

Had an enquiry about Christmas delivery times and customer service was excellent, straight to the point and reassured me completely.

Really love the quality of clothes with zero issues with them, I would also like to point out the customer service was extremely helpful when purchasing and advising on what to buy!

Quality of clothing is incredible, great communication with the customer service team and fast responses regarding a minor change in order.

Incredible service from Nóvu. Ordered early afternoon and turned up the NEXT DAY!!!

Saved my holiday and plus the quality of the products are 10/10. Thanks guys.

Needed to exchange an item, was very easy and quick on their support help email. Love the clothes, great quality, will shop again soon, thank you

The quality of the clothing is some of the best I’ve experienced and the customer care from Novu team is first class.

Best quality clothes around - perfect for all holiday clothes and have religiously brought new season items form Novu for year

So I made an order, and quickly realised I’d ordered the wrong size, I emailed after I realised and Jim who was the recipient of my issue, amended the order without question. The jacket has come just in time for Christmas and I couldn’t be happier. Great customer service & even better quality.

Where do I even begin.

It took three weeks for my order to be processed before it even left the warehouse. Ironically, once shipped, it arrived in Dubai within three days thanks to FedEx’s excellent service — the only positive part of this entire experience.

Upon opening the package, I was genuinely shocked by the poor quality of the items. Online, the clothing looks premium, well-made, and beautifully photographed. In reality, the quality is comparable to Shein-level fast fashion, but at a hugely inflated price point.

To make matters worse:

One pair of trousers arrived dirty

One Oxford shirt arrived with the label hanging off

Overall finishing and fabric quality were extremely disappointing

I immediately attempted to process a full return, only to be told that trousers and shirts are non-returnable under their store policy. Conveniently, when you try to review this policy, the returns policy page leads to a 404 error. Very convenient indeed.

For clarity: none of the items were tried on. The decision to return was made purely upon opening the packaging and inspecting the quality.

Customer service is advertised as “Speedy – Your needs are our priority”, yet:

There is no phone number

Only an online chat, which receives no response at all

On top of all this, I was hit with over £130 in customs charges for importing clothing that is frankly not worth a fraction of the total cost paid.

I will now attempt to obtain a full refund back to my card. If this is unsuccessful, I will proceed with a formal payment dispute and chargeback through my credit card provider.

This has been a deeply frustrating and disappointing experience. Based on quality, transparency, and customer support, I would strongly advise others to think twice before ordering.

Customer service is second to none - after expressing I was going away on holiday and didn’t think my items would get to me in time, Jim personally shipped my order after hours to ensure I received them, never experienced this with any other business. Garments match the service, top quality, style and fit is perfect. Will continue to support this business and I wish them all the success in the future.

I ordered a jacket for my partner but was worried it wasn’t going to come in time for Christmas. I expressed my concerns to the team and I received a very prompt message alleviating my concerns and reassuring me that they will send this over first class so I receive it in time. Brilliant customer service. Can’t wait to receive my order. Will be ordering more pieces soon! Special thanks to Jim. :)

I had some issues with my order which was dealt with by Jim who was very helpful. I ended up cancelling my order out of frustration and being impatient and then having a change of heart when all the time Jim stayed calm, professional and helpful and fulfilled my requests.

Jim was always responsive an happy to find a solution. I will always go back to Novu.

Thanks Jim.

Made a second purchase on Novu during the Black Friday Sale after buying some shorts in the summer.

The experience was pretty seamless, purchased a few items including a mix of sizes and colours to try on and check at home. They came as described, good communication and pretty prompt delivery.

I needed to send 1 item back, this was the weakest part of the transaction as the website made the return complicated with what appeared like the only option was for Store Credit. And after retunring the item a few days later i received an email confirming the return had been received back and a store Credit had been created.
I emailed the Customer service dept to request this changing to a Refund to my Credit Card as the original method of payment. And to be fair within a couple of days they responded and this has now been actioned. I was expecting a battle over this but was straight forward in the end. (as it should have been)

The only complaint is the initial return online as this didn't appear to offer options for method of return processing...
Other than that items are good, so happy....

Incredible customer service, with quick response times and more than reasonable solutions.

Brilliant and polite communication throughout. Huge shout out to Jim on the customer service support team. The quality of the products is very luxe, will order again.

I was novu’s first ever customer in 2017 and I’ve never looked back since! The quality of the clothing is exceptional and I’ve been with the brand ever since!!

Great quality of clothing and great customer service. Highly recommend

Ordered some clothes for my partner, fantastic quality clothes that I can tell will last for a long time! Great customer service, and clothes arrived as per the delivery time set out on the website!

Will definitely be ordering more in the future ☺️