Order number 1103046. My second review, and unfortunately another bad experience with Novu. They sent me the wrong item, which also had a large stain on it. I saw a Shopify review where someone e... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very slow and poor return service, tried to return for a refund originally but this method was hidden from the portal i had to email customer services to remove the restriction. Items were then deli... Se mer
The customer support I received from Carla has been top notch! The clothing is brilliant too, lovely pieces. Happy with my new pick ups, the quality of the Milo’s sets is excellent! Will definitel... Se mer
I would like to highlight three points regarding my experience. 1. The website and user interface are among the best I have encountered, particularly in how easily one can locate items and comp... Se mer
Företagsinformation
- Klädbutik
- också i
- Modedesigner
Skrivet av företaget
Founded in 2017, NÓVU is a contemporary ready-to-wear fashion brand born in the United Kingdom and operating worldwide. We specialize in offering ready-to-wear menswear, footwear, and accessories that embody timeless design and cater to the modern-day man. With over 100,000+ happy repeat customers who share our passion for elevated and sophisticated style, our brand ethos is centred around designing high-quality, standout pieces that leave you feeling confident and unique. Our passion for product is at the heart of everything we do, ensuring each piece reflects a dedication to quality, style, and sophistication. Recently, we’ve experienced a significant explosion in growth, which has contributed to some delays and a few less-than-ideal reviews due to high order volumes. We want to assure our valued and potential customers that we are committed to addressing these challenges, improving our processes, and maintaining the high standards you expect from us. If you have any concerns or need assistance, please don’t hesitate to reach out to us at support@no-vu.com—we’re here to help and ensure your experience with NÓVU is nothing short of exceptional.
Kontaktuppgifter
Storbritannien
- support@no-vu.com
- novucollection.com
3,1
Medel
868 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Top quality service from Jim at NOVU support
I love this brand, and have been ordering from them for years. At the back end of 2025, I was in Australia and ordered a parcel from the UK. Unfortunately, the items were slightly too small for me so I got in contact with the Nova Support team to understand my options. Due to the extremely high cost of sending parcels from Australia to the UK, I requested to return the parcel 3 months after it has been delivered on the basis the tags would still be on the items, and they were unused. Jim from NOVU support was EXCELLENT. He assured me that this was possible, and to return the parcel when I returned to the UK. The parcel has since been returned, and my store credit has been issued. Top class customer service from NOVU and Jim in particular. Thanks guys, one of many ways to keep loyal customers!
19 januari 2026
Omdöme utan inbjudan
I recently ordered the grey cosy knit…
I recently ordered the grey cosy knit set. I had to exchange with a different size, unfortunately it was out of stock. Jim gave me options to return back the item or wait on. He kept me up to date at every stage if the item would return. Thankfully it did as the set is a masterpiece. Jim's customer service was excellent, efficient, and polite. I am very happy with my set and the other 2 sets i purchased recently. An excellent brand which definitely stands out from the rest. Kevin Mc
19 januari 2026
Omdöme utan inbjudan
Thank you for very fast delivery
Thank you for very fast delivery.
Quality of clothing is perfect and true to size, will definitely keep buying from Novu👍
15 januari 2026
Omdöme utan inbjudan
Great quality product and excellent…
Great quality product and excellent customer service. Will definitely recommend to people!
26 december 2025
Omdöme utan inbjudan
Great quality of clothing
Great quality of clothing, always dispatched quickly. Fantastic communication with the customer service team and I highly recommend this brand.
7 januari 2026
Omdöme utan inbjudan
10/10
was my first time shopping with Novu, I have seen them all over my socials for a while and always wanted to, so when I saw the sale prices I couldn’t resist! Ordered a bunch of fits and incredibly impressed with the quality. Some of the items just weren’t for me, so returned and got a quick refund. However majority I loved and will certainly be shopping with them again 10/10
Dean
26 december 2025
Omdöme utan inbjudan
Great quality
Great quality, fast delivery and amazing costumer service, when looking for the right item!
6 januari 2026
Omdöme utan inbjudan
Great customer service
Ordered the wrong size and managed to send back and order a replacement with ease, great customer service. Quality of clothing exceptional also. Definitely will order again 😊
3 januari 2026
Omdöme utan inbjudan
10/10
Loveee the t-shirts I’ve ordered from here, such great quality and always come back to buy the new items. Fits and looks great everytime!
12 januari 2026
Omdöme utan inbjudan
Extremely poor service and cheap…
Extremely poor service and cheap materials
Ordered a pair of trousers which were poor quality and didn't fit me well. After I returned them (in the zip lock bag they sent me), they stated the packaging of the return was poor - not my fault your zip lock bags are shit. Avoid this company - not great quality, terrible customer service.
10 januari 2026
Omdöme utan inbjudan
Svar från NÓVU
Dear Adnan,
We welcome all customer feedback, however we strongly disagree with this review and feel it does not accurately reflect the situation.
The item was unfortunately returned to us in very poor condition, not in the same state it was delivered. No care was taken when returning the trousers - they were sent back without a mailing bag, ins a see-through zip bag, leaving the item exposed to the elements during transit.
As a result, the product was returned in an unsellable condition, which is why it could not be accepted in line with our clearly stated returns policy.
While we always aim to be fair and reasonable, customers are required to take reasonable care when returning items. In this case, that standard was not met. Our returns policy is transparent and applies equally to all customers to ensure fairness.
We take pride in our product quality and customer service, and we’re disappointed that this experience has been represented in a way that omits these key facts.
NÓVU Team
Shocking company - DO NOT BUY!
Shocking company; absolute grifters. I would avoid at all costs!
Cheap materials, bad customer service and terrible process for returns!
when my products arrived, I noticed some of the sizing was way off! I got more than one shirt in a large; some came up so tight and others I was literally drowning in materials - exact same design, just different colours so why is the sizing so inconsistent?!
I returned some of the shirts and they tried to lowball me on the amount I was owed - I quickly brought this to their attention and they said they would ensure this was corrected.
It then took them nearly 3 weeks to process the return and when they did; they totally ignored the fact that I had sent them two tops back and not one and tried to only refund me for one!
I've since flagged this up with my bank and will be activating a chargeback against them.
Shocking company, I wish I looked at their reviews sooner. I would have totally avoided them.
In light of the LIES this company has told in their reply; I will happily upload images of the company’s customer support actually admitting their failures!
Do not play with me; I keep a record of everything!
You’re lucky I can’t upload images directly on here.
15 december 2025
Omdöme utan inbjudan
Svar från NÓVU
Hi Raphael,
We’re sorry to see your review. While we respect all feedback, we do feel it’s important to clarify a few points, as parts of this review are misleading.
Regarding product quality, only 1 out of the 5 items from your order was returned. This would suggest that the remaining items met your expectations and were kept, which does not align with the suggestion that all products were of poor quality.
On sizing and fit, the two Pleat Shirts referenced are not the same product and are not designed to fit identically. One is the Pleat Shirt SS (SS24), while the other is a different Pleat Shirt style from SS25, with a completely different cut and fit. At no point on our website do we advertise these as the same item or suggest they follow the same sizing profile.
In terms of returns and refunds, our customer support team remained responsive and helpful throughout, assisting with the return and reviewing the refund query when it was raised. Any adjustments required were addressed once flagged, and processing times were in line with our stated returns policy during a busy period.
We always aim to be fair, transparent, and consistent in how we support our customers, and we’re disappointed that the situation has been presented without this context.
NÓVU Team
Exceptional Carla & Jim
Exceptional customer service. Both Jim & Carla dealt with my order and were fantastic. Replied via email and instagram quick, helped resolve my problem, were understanding. The customer service has massively improved over the past couple of years. Such an upgrade! Keep up the good work guys!
9 januari 2026
Omdöme utan inbjudan
Really great customer service & very…
Really great customer service & very happy with quality of clothes. Exactly how it should be. Thanks
6 januari 2026
Omdöme utan inbjudan
Great customer service isn't about…
Great customer service isn't about making sure people don't ever have any issues, it's about how you deal with them when they come up.
NOVU's communication and ability to provide a quick solution are very impressive!
Thanks Nick!
7 januari 2026
Omdöme utan inbjudan
Everything good here
Not only are their clothes fantastic quality, their sale previews are brilliant and genuine, but you have to be quick! (items I bought for my son half price are now back up to double) Delivered on time and packaged lovely,
Also had an item I needed to return and the response from customer service is second to none. Keep up the good work.
Debbie.
7 januari 2026
Omdöme utan inbjudan
Bought something for my partner and the…
Bought something for my partner and the quality was amazing!
18 december 2025
Omdöme utan inbjudan
Costumer service
Great customer service and quality product! Will be buying again!
22 december 2025
Omdöme utan inbjudan
First time ordering from here as I’ve…
First time ordering from here as I’ve been seeing adverts online , and everything was spot on. Was a bit weary at first ordering from a new site, but this website was easy work to use and didn’t realise how much choice they actually have ,ordered far too much , delivery was super quick and the quality of clothing was amazing.
100% Will be ordering more.
1 januari 2026
Omdöme utan inbjudan
Clothes are so comfy and stylish
Clothes are so comfy and stylish, delivery was quick. Can’t recommend them enough!
4 januari 2026
Omdöme utan inbjudan
Quality is second to none
The quality of the items I’ve had are second to none, my pet hate is how half of these brands clothes shrink after a wash but these have all kept their shape and fit amazing 👌🏽
19 december 2025
Omdöme utan inbjudan
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