Novex Hair Care Omdömen 

Received expired hair product, emailed with image attached as proof and no one responded back to me.

I love the products. My hair feels moisturized and shiny

Dear Novex Customer Service Team,
I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with your company. I am appalled by the utter lack of attention to quality and customer satisfaction that has been demonstrated through the recent delivery of an expired product.
I received an order from your company, Order ID: #37758, on August 17, 2023, containing Novex mask( Mystic Black) with an expiration date that will be passed by couple months(10/2023) and another mask without any expiration date on it ( Avocado oil with honey) which is very suspicious . It is shocking to me that a company of your reputation would stoop so low as to send out products that are beyond their shelf life. This negligence not only reflects poorly on your brand but also raises serious concerns about the safety and reliability of your products.
As a loyal customer who has supported your brand, I expected better treatment and respect for my patronage. The fact that I now have to deal with an expired product is not only inconvenient but also mentally distressing. I trusted your brand to provide products that meet acceptable quality standards, but this incident has shattered that trust completely.
I strongly urge you to take immediate action to rectify this situation. I demand a replacement for the expired product I received, and I expect it to be delivered promptly, without any further delays. Additionally, I request a formal apology for the distress and psychological discomfort that your company's actions have caused me.
Furthermore, I implore you to thoroughly review your quality control procedures to prevent such incidents from occurring in the future. Consumers should not have to deal with the consequences of your company's lack of attention to detail and disregard for their well-being.
Please consider this email as a clear indication of my dissatisfaction and a call for urgent action. Failure to address this matter adequately will force me to explore other options and share my unfortunate experience with my clients, friends, family, and social media networks.
I look forward to a prompt response from your end, outlining the steps you will be taking to address this issue and restore my trust in your brand.

It still leave the hair dry and it doesn’t get the hair curly at all

This product is not as good as your My Curls Hollywood for me. I have super curly hair, but the Super Curls did not take care of the frizz. I would like to return I it and get the My Curls Movie Star leave-in again. I thought I would just try something different, but I’m staying with your Hollywood products. They are awesome.

Extremely fast delivery for the best product ever! I have 3 C type of curls and definitely my best decision was to try Novex.

Preço justo
Produtos de qualidade
Entrega rápida

Novex products are amazing. I wish I had found them sooner it would’ve made hair care so much easier. Novex products make my hair super soft if I’m straightening it or curling it. For reference I have 3c hair. I’m happy I found Novex.

Loved all the products but had to give away the shampoo samples because they had sodium laureth sulfate in them and my hair is dyed and kinky curly so I can’t use that ingredient. Other than that, great products.

The products so far are very good. My hair is smooth and scent full.

One of my product came broken. I contacted the website and nobody answered my mail. Very bad experiences.

All my experience with,it’s awesome, I love everything,. So grateful

Me encanta los productos y lo rapido q llegan amo como deja mi cabello suave ,manejable y con brillo

It doesn’t work on my hair like when i used it before 2 years

The product came in a package covered in dirt and the product container was smashed with product coming out

I love novex hair care products but in my last purchase I received an unsealed coconut mask and it was open and all the product was scattered in the packaging bag.
I sent an email explaining with photos of how the product arrived but I have not received a answer.

Hello, the products are very good but unfortunately the order I placed with you was not received, they sent me the wrong products, so I have tried to communicate with you and I have not received any answers.

I like the products, my hair is healthy and shine. The shipping time it was very fast and the package got here with no demage.

It keeps my hair in place, smooth, and not frizzy. I have been using it for years.
Love it!

The products arrived quickly and were exactly what I ordered. I am very happy to be able to find Embelleze products here in the USA.