Update: i received a notification from Royal Mail on 26th April, package was in the local hub, and was delivered 27th April. I had previously sent 2 emails requesting information regarding my order wi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Because I can't give zero stars, Novads are a Scam company they trade under different names such as Applexa. They mainly advertise "new, amazing products" on YouTube, the web payment is very slick, bu... Se mer
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Bought wifi repeater as advert stated would improve wifi connection speed. Truth was it actually reduced downloads by 2/3. Also took repeated attempts to get it to connect to my router. Wouldnt find... Se mer
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Je souhaite retourner cette brosse à dents reçu le 1er février 2021, qui ne fonctionne pas selon ce qu'en dit la publicité et être remboursé ( essai 30 jours). J'ai envoyé ma demande plusieurs fois... Se mer
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1,8
Dålig
184 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still Waiting
If i could leave a a no star rating i would,
like the other customer waiting for his wifi booster since the 22nd Feb,
i'm in the same boat, same old emails saying passed onto other department.
wait until you get the booster then return it and they will refund , nah your alright thanks you robbing gits,
time after time being fobbed off,ive contacted Paypal to get my money back,
DO NOT DEAL WITH THIS FRAUDULENT COMPANY
17 mars 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
There should be the option of NO stars
There should be the option of NO stars. This company is à total SCAM, I ordered 4 masks from them 13th February, I'm still waiting. They don't respond to emails and from what I've read on here I wont get what I ordered. BUYER BEWARE DONT USE THIS COMPANY!!!!!!
17 mars 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We are sorry for the inconvenience caused to you
This is to inform you that the order has been delivered successfully as per the tracker.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
I ordered OxyBreath Pro face mask
I ordered OxyBreath Pro face mask, it said
Shipping Time: Most parcel reach destination within 15 business days.
Order on 8 Feb and today already 10 March, it took me more then a month still no news. Provided tracking number and it shown the following message:
Web Error [Cache]
A web error has occurred. This may due to several reasons:
The carrier's tracking access is temporarily disconnected, under this situation, the carrier's official website has been suspended.Due to unstable network connection, it might be just a temporary network fault.Apart from a few carriers lacking technical support which often show web error or disconnected server, most of the other carriers, if web error occurs, their tracking service will be restored within a few hours. Please click Re-Track or retry later.
The current result is from the last time you tracked this number, not instantaneous information!
10 mars 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
no star at all
If I could I would give no star at all
If I could I would give no star at all. Buyers beware
I ordered over month ago. They took my money. Got emails saying my order is processed, but that's it.
I say don't order from this company.
They will take your money and you get nothing in return.
The way I see it, there is nothing being shipped out of China right now, and will not be for the next 6-8 months.
Don't waste your time or money
I ordered a drone for my grandson, by the time it comes, if it does, he will be able to give it to his son.
6 mars 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Unprofessional at best. Likely scam.
Do not use this company. It is a scam.
They take your money then do not deliver. Will not cancel the order. At best unprofessional. Most likely scam. Avoid like the plague.
5 mars 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Der Laden verdient nicht einmal einen…
Der Laden verdient nicht einmal einen…
Der Laden verdient nicht einmal einen 1* absolut unseriös, es werden Fake Uhren verkauft die angeblich so gut sein sollen wie eine Iwatch von Apple?!
Absoluter Schrott die Uhren. Sind ihr Geld nicht Wert! Leute lasst blos die Finger davon bei denen etwas zu kaufen!
Ich habe die Uhren zurück gesendet und warte bis heute auf mein Geld, nach 14 Tagen habe ich eine Erinnerung gesendet, dann kommen freche Emails ich solle ein Foto von dem Paket mit Quittung von DHL zu dem Gewicht und Inhalt der Ware denen schicken. Alles nur Masche jetzt sind beide Emailadressen von der Firma nicht mehr erreichbar sowohl support@novads und support@hyperstech
29 februari 2020
Omdöme utan inbjudan
Svar från Novads
Hallo,
Wir entschuldigen uns für die Ihnen entstandenen Unannehmlichkeiten
Hiermit möchten wir Sie darüber informieren, dass der Betrag gemäß unserer Datenbank bereits erstattet wurde.
Wenn Sie weitere Fragen haben, können Sie unser Support-Team per E-Mail unter support@novads.co unter der Telefonnummer +44 20 3808 9234 kontaktieren
Unser telefonischer Support ist rund um die Uhr verfügbar.
Unser E-Mail-Support ist rund um die Uhr verfügbar.
Mit freundlichen Grüßen,
Catherine
THIEVING SCUMBAGS
PLEASE WHAT EVER YOU DO NOT BUY ANYTHING FROM THESE SCUMBAGS. BIGGEST SCAMMERS UNDER THE SUN.
PAID THEM FOR WIFI ULTRABOOST AND IT'S OVER A MONTH AND NOTHING, ALWAYS SAYING WAITING ON SHIPPING DEPARTMENT TO PROVIDE TRACKING NUMBER. ALL BULLS--T .
19 februari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
No Goods Supplied
I ordered an xwatch and paid by card. The money has been taken. A month later I am still waiting for the watch. I have approached NOVADS, via hyperstech. There is no definitive reply. I would suggest no one uses this firm again.
Trevor G Plunkett
19 februari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
This is to inform you that the order has been delivered successfully as per the tracker.
If you have not received it yet, please get in touch with the local Post Office for more details of the order.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Novads
Be aware standard speil about orders being processed, festival delays etc..requested cancellation and dispute with PayPal. Listen to the reviews.
16 februari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
This is to inform you that the order has been delivered successfully as per the tracker.
If you have not received it yet, please get in touch with the local Post Office for more details of the order.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Is this a scam sales place?
I ordered a smartwatch from this company over 10 days ago. The responses have been underwhelming and come from Hyperstech. First response: 'Your T-Watch is being picked up at our warehouse facility'. Picked up? Second response: 'Your order is being processed by our warehouse staff, we will inform you when it ships.' I emailed today, 10 days later, as I'd heard NOTHING since then. Response: 'Due to the spring festival, the orders are getting delayed a little bit'. What Spring Festival?? 'Also, you may have to wait for a little more time than the estimated delivery time' (which was already up to 15 days). 'If you still want to cancel the order then, refuse the order at the time of delivery. Once the order gets back to us, we will issue a full refund'. So I have to wait for the watch - a birthday present - to arrive in even more weeks' time, then send it back, wait for them to receive it, and wait for them to refund my money?! Not a chance of getting the money back otherwise!
Edit:
The watch arrived, but it wasn't a smartwatch!
I don't know whether other users can see the response from this place, but my review was dated Feb 2020. I eventually got my money back, probably around April, and the company has JUST NOW (end of October 2020) replied to my complaint. I leave you to decide whether to deal with them or not.
6 februari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
VERY SNEAKY SCAM!!! STUPID CUSTOMER SERVICE!!!
Triple bypass surgery I ordered a Novads/Hyperstetch Smart Bracelet. It took months to arrive and when it did it would not charge due to a connection issue with their charger wire. When I notified Novads they said NO EXCEPTIONS they have a 30 day return policy. They were unable to clarify if the 30 days was from date of purchase, date of shipment or date of delivery. Very unprofessional but they get to keep the money!!!
2 februari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
As per our company norms, if there is any issue with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product.
Since the 30 days deadline has been exceeded for your order so we are unable to assist you further.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Should be zero not one.
Should be zero not one.
How is the overall rating 2.5 when EVERY review only gives them one. These criminals are related to Hyperstech who sell fake goods at ridiculous prices and if you hope for your money back you will be disappointed.
Total crooks and thieves. Avoid at all costs.
31 januari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We deeply apologize for the inconvenience that you came across.
Please be informed that the amount that you have paid for the order is refunded to your account.
We request you to wait for a few more days to reflect the same on your payment method.
If you have any other query, our support team can be contacted by email at support@novads.co, or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best Regards,
Catherine
Horrible horrible horrible !!!
Horrible horrible horrible !!!! I ordered a drone through Novads in November giving the order about six weeks to get to our house in time for a Christmas present for our nieces who were coming to our house for Christmas. The drone never made it I emailed several times trying to get the status of my order. It just showed it was coming from China ,, had I known it was coming from China I would have never ordered. Novads took SIX weeks SIX weeks to ship a drone from China. In an age when Amazon delivers goods the same day it took this place over six weeks to get me a drone. I sent them several emails requesting them to expedite the shipping which they couldn’t do the drone say in China for over a month waiting to be shipped. It finally got to my house days AFTER Christmas thus ruining my nieces Christmas !! Because of Novads horrible service Novads offered to refund me my money 99.00 this was on December 31. It is now January 21 and I still haven’t received my refund. They insist they issued the refund however my bank never received the refund. They provide a bogus transaction number however my bank has no idea what the number is referring too. It’s a bogus number. I have sent several emails to them requesting they cancel the prior refund and reissue another refund. I even offers a bank letter showing my account was never credited NOvads has now stopped returning my emails and I still don’t have my refund. Scam scam scam. Dishonest company. dONT do business with Novads. They are a horrible company.
21 januari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
This is to inform you that the amount has already been refunded as per our database.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
This isca scam
Hi, this company is a scam
I purchased an X-Watch on the 12th of Dec 2019 and it took a month to get to Australia. I charged it immediately it arrived snd this charge lasted less than 24 hrs. The instructions are minimal, to say the least. The icons on the face are so small they are VERY difficult to select. A lot of the time you get the message "BT is not connected" with no explanation asto what is needed.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
16 januari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Its a SCAM, stay away from this company
Conneted to Hyperstech.com, Xphone.store, Xonephone.com. Its a SCAM.
Stay away. You will only lose money.
11 januari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We are sorry for the inconvenience caused.
As per our refund policy, we account for items that are not as described - the customer simply needs to send the item back to us (in not heavily used condition) and we will proceed further.
If you have additional questions, you can contact our support team by email at support@novads.co, support@hyperstech.com, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Are you a scam?
Ordered item a month ago and although they’re keep saying I’ll receive item in a few days, it never appears to happen. Item also by ‘their’ tracking never left China. I have a real bad feeling about the money spent. One star because there is none lower.
A very discussed ex-customer
4 januari 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
This is to inform you that the order has been delivered successfully as per the tracker.
If you have not received it yet, please get in touch with the local Post Office for more details of the order.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Novads refund scam.
Hi , they are in contact in relation to the refund, sent supposedly 12 days ago .they say their financial department issued the refund, but my Bank say it would be on my account by now. I know who I trust and it isn't novads, Hyperstech......This would not be happening , if they are not given the financial svs to do this. I wont let this go.
I had a refund from China and it took 3 days.?! A good company to deal with.
I will update this, when I have my refund.
If not, information on all the companies will be published and how I will continue with my claim.
Regards,
David Delaney.
20 december 2019
Omdöme utan inbjudan
Svar från Novads
Hello,
This is to inform you that the amount has already been refunded as per our database.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Cheat practice on eco heater sales on…
Cheat practice on eco heater sales on black Friday offering great deal for CAD $ 118.00 plus upgrades extra but did not mentioned that this product has price in USD 89.00. Finally charge my cc CAD $ 121.47 did not sent an invoice when asked to cancel this order after 2 hours provide refund after 3 days but only CAD $ 115.15, even they promised a full refund which stays an empty words, not to mention that my invoice never arrived on email. On the top of that I have found the same product on Amazon for only CAD $ 54.99 fully equipped and free shipping. So if this company promise great deal or making statement of customer oriented option means nothing. I give them one star because there is no option without a star.
AVOID AT ANY COST!!!!
5 december 2019
Omdöme utan inbjudan
Svar från Novads
Hello,
As per our database, we can see that you were sent all the details regarding your order.
Also, your order has been canceled as per your request and you have been refunded the complete amount of USD 89 for your order. The little difference in the amount might have occurred due to currency conversion.
If you have additional questions, you can contact our support team by email at support@novads.co, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.
Best regards,
Catherine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.