Update: i received a notification from Royal Mail on 26th April, package was in the local hub, and was delivered 27th April. I had previously sent 2 emails requesting information regarding my order wi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Update: i received a notification from Royal Mail on 26th April, package was in the local hub, and was delivered 27th April. I had previously sent 2 emails requesting information regarding my order wi... Se mer
Företaget har svarat
Because I can't give zero stars, Novads are a Scam company they trade under different names such as Applexa. They mainly advertise "new, amazing products" on YouTube, the web payment is very slick, bu... Se mer
Företaget har svarat
Bought wifi repeater as advert stated would improve wifi connection speed. Truth was it actually reduced downloads by 2/3. Also took repeated attempts to get it to connect to my router. Wouldnt find... Se mer
Företaget har svarat
Je souhaite retourner cette brosse à dents reçu le 1er février 2021, qui ne fonctionne pas selon ce qu'en dit la publicité et être remboursé ( essai 30 jours). J'ai envoyé ma demande plusieurs fois... Se mer
Företaget har svarat
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After waiting 2 months the masks arrived today. They are NOTHING like the advertised pictures, not even the vandalizer is there just a wafer thin piece of foam. They said it's THICK, the material which looks like foam packing material,so thin you can see right through it. That will never protect you from the virus. I ordered because they said they were a company from Brazil. Now it seems it came from China. I should have ordered from Amazon. I spent 98.00 and I am thinking they will not give me my money back. DO NOT ORDER these they are a rip off in the 10th degree. What a huge disappointment. If they don't refund my money I will contact the White House and let the president know of this company.

Svar från Novads
Ordered 2 oxybreath masks in late February. Have been waiting and waiting every day. Tried using the tracking of the masks with dead end every time. Had 3 notifications of order received, shipment being prepared, and shipment to be sent. Since I have not received it in over 2 months I doubt if the order is ever going to arrive. Not typical and likely I was scammed
I wished i had read the reviews before I ordered these masks, one ripped right away , and they are only made of foam, i ordered them 2 months ago, and only got them today. Don't waste your money on these, been ripped off a beauty!!! I paid over $100 for the pair. Not sure if we can get our money back but am going to contact my bank and see what I can do. STAY away from this company!!! very disapointing!!!

Svar från Novads
This company do not even deserve a one star, I ordered 2 Oxybreath mask that took 6 weeks to get and then when it arrive was just 2 pieces of foam. What a rip off , this was the worst purchase ever and rest assure I will never ever order anything from this company again. Will make note to Paypal and Facebook that they need never let them advertise on their platform again. I trusted Facebook and plan to let them know my true feelings. If there is another way to go after this ripoff company please let me know. I plan to reach as many people as I can so they won’t make the same mistake I did. By the way I purchased two of these mask which cost me $83 total. So if I sound angry you bet I am. I will not wast my time sending them back b/c you will never get your money back. By the way the mask ripped the second day my son wore it,
I ordered a Wireless-N WiFi repeater and experienced delays that others comment on below. I also contacted customer support and got the same answers [it's shipped, please be patient] with the same problems [tracking leads nowhere].I waited over two months, but then the item arrived! And it works perfectly, doing exactly what it claimed. It came from China. If it weren't for the delay and the lack of proper tracking, I'd now be delighted. The end of this is to say that it's a bonafide company probably shipping stuff from all over the world. Hang in there and you may be pleased in the end.
If I could give No Stars, I would! On March 2, 2020 I ordered 2 Oxy Pro Masks from NOVADS OU, totaling $69.00. They immediately debited my PayPal account for the order. It will be 2 months in a few days and I have not received my order! I've contacted them on several occasions, they replying promptly with "Please be patient", "Putting you on Urgent Delivery List", Item has been shipped, including a shipping # and tracking info. Problem with that, doesn't work! No surprise there! All these Email messages signed by different American names > Alaina, Daniela, Wendy! I contacted PayPal & they contacted them. They feeding PayPal same BS they were giving me, only with PayPal, they gave a man's name to contact, Peter, like he might be the Head Honcho. I contacted him, with a return Email from Wendy, NOT Peter, telling me to give it 7 more days. If I've not received order by then, get back to them and they would look into it. One more thing, when I demanded they tell me exactly where my order was in the shipping process, NO ANSWER!! DO NOT order anything from these people!! Expert Scam Artists, using a Delay, Delay, Delay Tactic and Thieves! Shameful, taking advantage of people during a Major Death Causing Pandemic! I hope they can be sued. If so, be sure to let me know. It sounds like there's been plenty of people Scammed by them and also, sounds like the product they FINALLY did send to a few customers, was NOT what was advertised! I'm done waiting. Demanding my $$ back from PayPal!

Svar från Novads
Novads does not even qualify for one star rating; they are International online scammer, conman cheating money.
I ordered five pieces of OxyBreath Pro on 10 February 2020, but until today my order never arrived despite my continuous email follow-up.
I was told is to wait and wait and wait.
Please do not buy from Novads

Svar från Novads
Total Scam
Ordered 2nd April was told 5 days to deliver NEVER ARRIVED
Now they say 5 days was to process order then 15/25 days for warehouse to ship then 5 days for a tracking number and a further 25 days to deliver?????
SCAM!!!!!!!

Svar från Novads
Shocking delivery service, still waiting over 5 weeks for my WIFI booster. From other reviews I expect this will not work when / if it finally arrives. The company is a total scam, I recommend avoiding at all costs.
I ordered two oxymasks and they never came. Don’t buy anything because you lose your money

Svar från Novads
After reading all these reviews after my husband stupidly tried to buy something off their website we immediately emailed asking for a refund as we ordered it by accident I sent like 6 emails over 2 days and they ended up giving us a refund so we were happy with that outcome
My order from 4. March has never arrived. Numerous complaints have been ignored by incompetent call center personal. The purchase never has been refunded!
EDIT: Is there a possibility to form a law suit to prosecute the responsible?

Svar från Novads
I ordered a novad oxy breath pro mask it took about two months to get to my house and when I got it I opened it up and it was a piece of super thin foam material a complete piece of crap I cannot believe they get away with selling this you must report this to your bank if you used your card and they will try and help you get a refund do not buy from them
Stay away. Scammers. Bought face mask and they were made of sponge like material. Once I asked for refund and an address all communication stopped...
I agree this company is a scam. I also bought Face Masks beg March, charged my Crefit Card $200+. Sent many emails, always promising, never delivering. Great hoax. Do not buy fro them
Hab die gleichen Erfahrungen gemacht!!!!
Fake shop. Nichts über FB bestellen sondern wenn, dann auf der offiziellen Website
This company is running a blatant scam.
Do not buy a single product from them.
I did foolishly.
I bought 2 OxyBreath facemasks on 4th Match, the day immediately BEFORE their Ad was banned by the ASA.
Stupidly I gave them my bank details, they debited £98 from my account.
Various emails were exchanged, they promised that the order was completed and was mailed.
I should expect delivery by the 28th March.
Nothing.
Three weeks later, they have stopped replying to my emails.
I am £98 out of pocket and the masks (albeit claimed to be useless) have not yet arrived.
I doubt they ever will now.
I repeat - DO NOT BE TAKEN IN BY THIS FRAUDULENT COMPANY.
THEY RUN A MASSIVE SCAM.
this is A SCAM. the order was arrived and it shocked me how useless those masks are. they are FOAM only, you don't believe me then go ahead spend your money. Fk scam will be turning in Hell. deserve to die for the crisis time.
Bought WiFi extenders from them which took ages to arrive, so long that I bought some BT ones instead as I couldn't wait any longer. When they finally arrived out of interest I set them up as I could give them to a friend. USELESS every device I connected to them couldn't see the internet which is what they were bought for. I wish I'd looked at the trustpilot reviews before I ordered. Good job I purchased them via PayPal!
My 2 oxy pro masks have finally arrived after 6 weeks. Shame on you for charging people an extortionate amount of money for cheap thin pieces of useless foam that cost pennies to make. Advert on website is misleading. These ‘masks’ are not fit for purpose. After numerous emails I keep getting fobbed off. They just won’t give me the return address. I’m going to have to claim back via my credit card. This company needs reporting!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.