NOVACAR Omdömen 

Baha beye ilgisinden dolayi çok teşekkur ederim.

We booked 12 days rental, arriving at the airport over lunchtime. Despite checking with them beforehand we had to wait around 40 minutes to be collected (and initially their phone lines were just unavailable). Then driven to the nearby office and told that the car we were in was the one we’d be taking. This was a Clio although we’d booked a larger car. We were told that the Clio was more expensive but they wouldn’t charge us (in fact I later checked and their website showed it was cheaper, which was the best of a few lies they told…).

We waited ages for the paperwork to be done. Then another employee just dumped our bags out of the car and said they were giving it to someone else. No apology. Then a long wait while they tried to find another vehicle.

Then we were told that our car hire excess insurance wouldn’t cover all the liabilities we might incur and got the hardest sell to buty their insurance I’ve ever come across in renting over 40 cars over many years. We were told that we could be liable up to the full cost of the car and that the price of a Clio in Turkey was around 30k euros. I challenged their cousins about possible liabilities a number of times and in the end gave in. By now it was around 90 minutes after we’d first managed to call them from the airport and we needed to get going. It would be another 30 minutes before we could leave because they seemed to only have one iPad to finalise every car booking.

I’ve since complained to nova. One response confirms that some of the things I was told were not correct but now they’ve closed my case because they’ve clearly had enough of me. Anyway, I’ll never use them again and suggest others stay well clear. The whole outfit is a joke.

Baha ve alper bey cok yardımcı oldular her konuda cok tesekkur ederim sorunsuz gecti hersey

Everithing managed very well. Thanks Baha.

Emiliano

me siento totalmente estafado, tras regresar a España, no devuelven el depósito y se han quedado con ello sin ninguna explicación. Allí todo eran buenas palabras pero tras el paso de las semanas vi como iban a quedarse con ello y asi ha sido. Todo ello, sin recibir respuesta por parte de la empresa.

Günler öncesinde kiraladığımız aracı saatlerdir bekliyoruz . Kiralamayın arkadaşlar bizden önce gelen de bekliyordu

Berkay , aimir , mert 🙏 thank for hem

Thanks Ömer and Baris from Turkish car rental company Novacar - for the good service and helping me and my children to have a fantastic trip through Turkey . I can recommend 🙏👍

Helpful, kind and proff staff 🙏🏻🙏🏻

Araç alımından teslimine kadar ilgilenen tüm personellere teşekkür ediyorum özellikle Sacit beye

Novacar araç kiralama olarak mükemmel ilgili ve çalışanları çok dürüst ve kibar çalışma arkadaşlara ayrı teşekkürleri iletirim aracı teslim alan Sacit beye ayrı teşekkürlerimi iletiyorum

كانت تجربة سيئة للغاية حيت انه تم خصم مبلغ اضافية غير متفق عليه .. قال لي الموظف هل تريد اضافة تامين للسيارة وانا قلت بشكل واضح لا لا اريد تم سئل مرا اخرا وقلت بكل وضوح لا لا اريد ومع كل هاد تم خصم مبلغ التامين تم التواصل معهم وقالو انه يوجد خطء وسوفة يتم اعادة النقود ولكن للاسف انا قمت بتواصل اكتر من مرا على جميع الايميلات وانتظر مند ١٢ يوم لا يوجد اي رد او مساعدة ويكتفون بلقول اشرح المشكلة وسوف نساعدكم ولكن لا يوجد اي شيئ
انا لا انصح ابدااااااااا
ملاحظة :يوجد لدي العقد الدي لم اوقع علي اي بند يوقل اني اخترت باقة التأمين التي تم خصمها من بطاقتي البنكية دون اذن )

kanat tajribatan sayiyatan lilghayat hit anah tama khasm mablagh adafiat ghayr mutafaq ealayh .. qal li almuazaf hal turid adafat tamin lilsayaarat wana qult bishakl wadih la la arid tama suyil marana akhiran waqult bikuli wuduh la la arid wamae kuli had tama khasm mablagh altaamin tama altawasul maeahum waqalu anah yujad khut' wasufat yatimu aeadat alnuqud walakin lilasif ana qumt bitawasul aiktur min marana ealaa jamie alaymilat waintazar mind 12 yawm la yujad ay radi aw musaeadat wayaktafun balqul aishrah almushkilat wasawf nusaeidukum walakin la yujad ay shayy
ana la ainsah abuda
mulahazat :yujad ladaya aleaqd aldiy lam awaqie eali ay band yuqil ani aikhtart baqat altaamin alati tama khasmuha min bitaqati albankiat dun adhan )

They didn't accep my driving license, They said the system doesn't accept it, although I rented a car from another office without any problems.

Berkay beyin yardımları sayesinde çok memnun kaldık.

We would like to thank Alp and Mikail for the interest they showed us, we were very pleased and will always rent from this company from now on

Novacardan Mert beye yardımları için çok teşekkür ederim çok harika bir hizmet anlayışı ile yardımcı oldu

Sercan and metahan good people

I was very happy with the service, very friendly and easy to book. I was very impressed with everything nice and smooth. The car was comfortable. The staff was very helpful with everything. Baha was friendly and helped me with getting my car and friendly.

In addition to the sales they make over the Internet, they victimize you by cornering you with extra fees, and they don't cancel. If you value the money you earn, stay away from novacar

Best car rental in Dalaman! Harika!