Nous Omdömen 689

TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Nous identified the best energy supplier. Being a typical cynic I checked what I was being offered elsewhere! The change over was easy. Although early days we’ve had no problems so far. Thank you

Betygsatt 5 av 5 stjärnor

Nous have potentially saved me £406 by changing my energy supplier.. I didn’t need to do anything they did everything for me.. they kept me updated and didn’t pressure me to move supplier’s until I wa... Se mer

Betygsatt 5 av 5 stjärnor

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... Se mer

Betygsatt 5 av 5 stjärnor

Excellent seamless service. So simple to set up and no issues at all with switching supplier. Would definitely recommend. Hugely reassuring to know saving are being made without impacting on an alread... Se mer

Företagsinformation

Skrivet av företaget

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

689 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Hmmm Nous..

Hmmm Nous... so they have been helpful in securing deals and they have set it all up for me which was helpful... unfortunately they set up payments from the wrong bank account, having never asked what bank account I wanted my bills paid out of, causing me a major headache I've still not had time to fix. Sometimes it is hard to keep track of what they are doing and changing if I dont have time to check in. Overall, apart from the bank account screw up, I'd say it was a good service. They just need to get more input and consent from the user in order to function well

10 juni 2026
Omdöme utan inbjudan
Logotyp för Nous

Svar från Nous

Hi Elizabeth,

Thank you for taking the time to share your feedback, as a new business it really helps us to improve! If you are still having issues updating your payment information, or if there's anything else we can help with please get in touch via Whatsapp or emailing support@nous.co.

Betygsatt 5 av 5 stjärnor

Brilliant

Brilliant. Easy and smooth. Great communication and switching to new product as well as cancelling old provider :) would recommend!!

9 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Nous sits in the background and quietly…

Nous sits in the background and quietly deals with those recurring perplexing tariff renewals that keep re-occurring. It saves a quite a bit of stress, time and money. I would recommend to anyone who is fed up with this cycle of tariff renewals.

8 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Awful- do not use

Awful- do not use. They offered £5 for signing up. The sign up process if long and invasive including access to your email and bank account details. I completed the sign up and didn't receive the £5. I messaged them and they said the offer was withdrawn- although I can see other people received the £5 in the last 24 hours so that seems like it isn't true. I asked to make a formal complaint and thought it would actually be investigated but just received a message back saying too bad and the complaint was closed. No investigation at all.

10 juni 2026
Omdöme utan inbjudan
Logotyp för Nous

Svar från Nous

Hi Rachel,

We’re sorry you’re unhappy with the outcome.

To clarify what happened, your first message to us was that you had signed up in the hope of being paid a £5 cash bonus, which you had not received. This was due to the fact that you were not eligible for the reward due to not meeting the required criteria. In addition, we reserve the right to withdraw the promotion after identifying misuse of the offer.

Our team explained that the promotion was not available. You then raised a formal complaint, which was reviewed in line with our complaints process, including escalation to our Head of Operations. The complaint was not upheld.

We appreciate that this is not the answer you wanted.

Thanks,
The Nous team

Betygsatt 5 av 5 stjärnor

I barely made any effort

I barely made any effort scouting for better deals - Nous found one for my energy bills, informed me, paused when instructed to, then activated it when I gave my approval. The whole process was really smooth, would definitely recommend.

9 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

Great experience. Easy instructions and replied to any questions immediately. Switch was so easy. Highly recommend

4 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It was recommended to me

It was recommended to me, so thought I'd try and straight away my electricity supplier was changed and I'm saving over £300. I didn't have to do a thing, Nous did everything for me.
I'll definitely recommend them

3 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A very helpful service!

A very helpful service which help me find cheaper deals on energy, my mobile and broadband. With the cost of everything rising, this app is something I would definitely recommend to people to use.

1 juni 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Very easy to use

Very easy to use
Would have been useful to know about one month premium service being free for first month as I thought I’d entered a paid subscription.
Also, once I’d committed to the deal, my monthly payment increased by £30! And I was expecting a drop of a similar amount so don’t know what happened there

2 juni 2026
Omdöme utan inbjudan
Logotyp för Nous

Svar från Nous

Hi Catherine,

Thank you for sharing your feedback about the free trial not being as clear as it could be.

In terms of your monthly payment increasing, it sounds like the estimate of your energy usage might have been higher than your actual usage if we didn't have a copy of your bill - but if you can get in touch via Whatsapp or by emailing support@nous.co we'll be able to look into this further for you.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer