Das Produkt selbst ist in Ordnung und kann grundsätzlich weiterempfohlen werden. Allerdings ist die Lieferzeit von vier Wochen, verbunden mit einer lange Zeit ungewissen Zustellung, völlig enttäuschen... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a Talalay Latex Pillow on 29 September. The pillow itself is clearly well-made but unfortunately, the shape doesn't suit my sleeping posture. I emailed customer service on 8 October to re... Se mer
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Bought the latex pillow from Not Swiss Cheese recently and have been using it for a few weeks now. Honestly love the purchase! It has good support but doesn't feel rock hard, and it doesn't flatten... Se mer
I ordered the Talalay medium-firm pillow after months of waking up with a stiff neck. Within a week I noticed a real difference—my head stays supported but it doesn’t feel like a brick. The cover is s... Se mer
Företagsinformation
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Not Swiss Cheese is a UK bedding brand specialising in natural latex bedding products. We keep a deliberately small range. Rather than stocking every material going, we work in one: natural latex, in its two forms. Dunlop latex is denser and medium-firm, which suits back and side sleepers who want support that doesn't give way under the weight of their head. Talalay latex is lighter and medium-soft, better for front sleepers and for anyone who finds a firm pillow pushes their neck out of line. Most retailers list both and leave you to guess. We think the difference between them is the whole decision. The range covers latex pillows in both Dunlop and Talalay, and organic latex mattress toppers made with GOLS-certified latex in a GOTS-certified organic cotton cover, in one, two and three-inch depths. Natural latex is naturally resistant to dust mites and mould, which makes it a practical choice for allergy and asthma sufferers as well as a comfortable one. It also holds its shape for years rather than months. A latex pillow that lasts five years works out cheaper per night than a synthetic one you replace every twelve months, which is the arithmetic we'd rather people did before buying. We're a small team based in Leeds, shipping across the UK. If you're not sure which firmness you need, email hello@notswisscheese.co.uk before you order. We'd rather spend five minutes getting you to the right pillow than process a return.
Kontaktuppgifter
Leeds, UK, LS19, Leeds, Storbritannien
- hello@notswisscheese.co.uk
- notswisscheese.co.uk
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Absolutely terrible customer service
Edited at the end-Absolutely terrible customer service. Had to send 2 emails to get instructions on how to return the pillow. Sent it back as instructed, forwarded tracking number and delivery company, then emailed another 2 times to get an update on getting reimbursed but not heard anything back. £75 for the pillow and £13 to send it back, so looks like im £88 down.
Edit-The next day to this i did receive a full refund of £75.
I will say the pillow was of good quality but it just didnt suit me unfortunately.
10 juni 2026
Omdöme utan inbjudan
Svar från Not Swiss Cheese
Sorry it took four emails and a month to get your money back. Your refund went out on 26 June and we waived the restocking fee, but the pillow had been sat with us since the 14th and you'd chased twice before we moved. That wait was on us.
Returns were the weakest part of how we ran things in the first half of this year. They're acknowledged within a day now and refunded as soon as the pillow lands.
Glad it was a decent pillow even if it wasn't the one for you.
Gurveer Sabharwal, Not Swiss Cheese
Ordered 19th March and still nothing
Ordered 19th March and still nothing. Tracking on shop app shows no progress from order status. No answer to multiple emails, instagram message and phone line seems to always be closed. Will have to go through bank to get money back.
19 mars 2026
Omdöme utan inbjudan
Svar från Not Swiss Cheese
Sorry you were left chasing us across three channels with no answer from any of them. Your order turned up on 17 April, 29 days after you placed it, so I don't blame you for giving up on it by the 8th.
We'd sold through our UK stock in March and were shipping from Poland instead, which was taking about three weeks door to door. The delay was bad, but not telling you about it was worse. One email with a new date would have saved you all that.
We keep UK stock now and someone's on the inbox every working day. If you'd still rather send it back, just say and I'll arrange it.
Gurveer Sabharwal, Not Swiss Cheese
Ordered nearly a month ago and no sign…
Ordered nearly a month ago and no sign of my order. No response to emails, website query form or on the phone. Did leave a negative review on their website but notice it's been taken down along with a couple of others that also had not received their orders
15 mars 2026
Omdöme utan inbjudan
Not as described, appalling customer service
Received 2 pillows described as medium firm with the advice that they get firmer with use. They are really soft and have not firmed up at all. Tried contacting customer service several times with no response. Very happy to take my money but appalling customer service!
7 mars 2026
Omdöme utan inbjudan
Svar från Not Swiss Cheese
Sorry, you shouldn't have had to message us several times to get nothing back. If you ordered medium firm and got two pillows that were soft and stayed soft, something's gone wrong at our end.
We make a Talalay Medium Soft as well as the firmer one, so either the listing misled you or the wrong ones were picked, and I'd like to know which.
Email me at hello@notswisscheese.co.uk and I'll swap them for the firmer version or refund you, whichever you'd rather. I'll cover the postage both ways.
Gurveer Sabharwal, Not Swiss Cheese
Beware, not even an update re delivery
Ordered in 24th March and still waiting, 5 day delivery clearly not the case. Email not answered which appears to be standard according to the reviews that I wish I had noticed before ordering!!
5 april 2026
Omdöme utan inbjudan
Svar från Not Swiss Cheese
Sorry, this was a mess and you were right to be annoyed. You ordered on 24 March against a five day estimate and we missed it by a mile. We'd run out of UK stock, so orders were coming from our Poland warehouse and taking about three weeks.
The bit that bothers me most is that nobody told you. You should have had an email the day that date started slipping instead of piecing it together from other people's reviews. We hold UK stock now and the inbox gets checked every working day, wherever I am. If yours never got sorted, email me at hello@notswisscheese.co.uk and I'll fix it.
Gurveer Sabharwal, Not Swiss Cheese
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