Northgate Insurance Services Omdömen 

Excellent customer service and kept up to date with everything

Auxillis turned a stressful situation into a totally stress free experience.
I was kept updated every step of the way through my claim.
The customer services were highly knowledgeable and friendly throughout. Nothing was too much trouble.
Highly recommend this company

Amazing and compassionate staff.
I had a car accident a few months after passing my driving test, the staff over the phone were kind caring and understanding. They explained everything to me and answered all my questions. The delivery driver was amazing and patient with me, he showed me everything in the curtesy car and offered to take me on a test drive to get used to driving an automatic instead of a manual car.
After a terrible experience with the crash it was amazing to be treated with respect and care by auxillis. Im so thankful to them.

Amazing first class service from Auxillis. I'm a young driver and had to make my first claim even though I wasn't at fault. Everything was explained to me and I was kept up to date throughout the process. Thank you so much for making it as stress free as possible. 100% recommend their service.

My car went for repair on 29/04/2026 for repairs at Tesla steel in Doncaster & I spoke to auxillis over the phone & they sorted me out with bmw x5 hire car from switch in Blaydon . I had the bmw x5 for 17 days till my telsa was repaired & delivered back to my house address. Mr b sangha

Great communication. Very efficient service. Responded to all our needs.

Once the insurance company sorted it out it was quick at getting the hire car

I was incredibly impressed with this firm, after I had someone run into the back of me whilst I was stationary, my insurance referred me to this firm.

Very efficient, the online account setup was brilliant, the UX was nice, the people who dealt with here really good. They dealt with the whole process and I did not have to lift a finger.

Fantastic communication. Friendly staff. Everyone on the phone and in person was helpful and kind, providing an excellent hire car after a taxi smashed into the back of my car 3 days after my dad died. Thank you Matthew, Lorice and all the other wonderful Auxilis staff.

Tried to get a courtesy car due to a non fault accident, this has been going on for 2 weeks now. Auxillus's computer system never allowed me to log in to sign my paperwork. IT said there was an issue but they never said what, or resolved it. They then sent me a new reference number. This then meant I got double the amount of phone calls chasing me to sign paperwork but then when I asked them to post it, they tried to put it back as my fault that I was unable to provide a booking in date. Every person who I spoke to made false promises that I would not get called again, I was being called from UK and indian call centres at all times of the day up to 8pm when I was bathing my baby. No details get copied over from Tesco car insurances site wasting time. I think this company ensure they are so bad at customer service and admin to keep themselves in a job. I have now refused their services and will get the little car from the repair garage.

This was organised through my insurance company and it was a seamless experience. Communication was excellent, van was dropped off exactly when they said. They text before coming to confirm I was ready to receive. Same on pick up. First class from start to finish.

Great service and communication. Would recommend the Dartford branch, really helpful

Very efficient and professional service updates all the way

Excellent service

It’s unfortunate that I’ve had to use Auxillis twice through my insurance company but both times I’ve been impressed with the speed at which I’ve received my hire cars and even on the second occasion when I had to swap the car over as the first car was due its service and MOT, there was no inconvenience on my part. The replacement was delivered to my workplace and the original driven away. Even when I had a query about the automatic headlamp adjustment not appearing to work, Nick from Auxillis came to my workplace, adjusted the computer setting and explained what had glitched and how to resolve it if it happens again. I was able to return the vehicle to the car repair garage when I picked my car up and it was collected from there. Brilliant company and people in all aspects of the hire - from delivery / troubleshooting to pick up. The second hire lasted for around 12 weeks while my car was being repaired and there was no problem at all with this.

Excellent service. Clean and tidy car. Friendly staff. Delivery and pick with no trouble. Kept up dated on when not to use the car

Appreciated the phone calls for delivery and collection. Driver was excellent.

Anna from customer services was extremely helpful in locating items I left in a hire car