northernrespiratory.ca - Thunder Bay Omdömen 48

Tara and Pam were AMAZING to deal with! what a wonderful experience in store with these ladies, so informative and kind and funny! then the results when I woke up this morning after one night of using my cpap?! man oh man, I feel like I am a foot taller! I am in shock! what a great thing sleep can be!
The store is beautifully organized and well stocked and has everything that you would need . overall this was a very good experience and Pam explained everything so well.
Thank you both so very much for your help and expertise!
Trena

Right from day one Rachelle and Steve have always been welcoming, friendly, professional, knowledgeable, extremely helpful, and have provided exceptional customer service, going above and beyond to ensure all is taken care of with coverage, equipment and supplies for my cpap machine. I'm truly grateful and appreciate all you've done and continue to do from day one right up to this current day. Thank you very much Rachelle and Steve for everything. Sincerely Mary

I had a somewhat complicated administrative issue that needed to be resolved before starting treatment. Staff did not hesitate to spend the extra time to help me out.

My experience was positive in all aspects. Plan on keeping my business with Northern Respiratory Thunder Bay.

Always excellent customer service and support anytime I need it. I have highly recommended Northern Respiratory to family and friends. Very trustworthy and honest. They also go above and beyond just providing service. In my situation they even got ahold of the Respiratory Dr. In Toronto when no one else would. Awsome group.

It was time for a checkup for my CPAP machine. It couldn’t be done last year due to Covid restrictions. Rachelle had called to say that they were now able to actually check out the equipment and set up an appointment. I dropped the unit off first thing in the morning as I was going to be busy til noon that day, and she said she would work on it first thing and that it would be ready for me once I was done. I went in and picked up my unit and necessary supplies. It was fast and friendly service! Keep up the great work!

Excellent service. All the staff were extremely friendly, courteous and beyond accommodating to get me started on my sleep therapy. Answered all my questions and concerns. They followed up with me to make sure all was going well. Highly recommend!

Everyone is very professional, helpful, and compassionate. I am very comfortable dealing with this company.

My experience with Northern Respiratory was a hugely positive experience. I felt that they, by far, went above and beyond what was required or expected of them when it comes to customer service. Not only did they help me out of a bad situation in friendly and timely manner but they also facilitated some special requests that I made that were by no means necessary for them to accommodate. They will definitely get my future business and recommendations. Huge thanks to the management and staff, you guys are awesome..

Hello, my experience at Northernrespitory was excellent. They were experienced and followed up to see how I was doing.

Kind and friendly staff. Very helpful and explain things so you understand.

I recently bought my first-ever CPAP machine. I really appreciated how easy Pam and Steve made the process. They helped me choose the perfect machine for me and have been so helpful with fine-tuning my face mask.

Everything was explained so clearly and Pam has been monitoring the remote data from my machine and is in contact with me about my results. I have complete confidence in Northern Respiratory: Five stars all the way!

Steve and the staff always make you feel like family. They are very knowledgeable, answer all your questions and concerns. All I can say is amazing customer service

As always the staff at Northern respiratory are excellent to deal with. They are very helpful and professional!

Staff were very accommodating, friendly and knowledgeable.

Steve and Northern Respiratory go the extra mine when they don't even have to. I've been on CPAP for about 8 years and was so happy to find Northern Respiratory a few years ago. The others don't care about the patient at all, often out of stock, and outright rude. Steve understand we have choices and that the customer's time is import too. (I was told when trying to by filters at my old place that, "The person that does that is on lunch. Can you come back in half an hour?" I didn't.) Wouldn't even think about buying my machines and supplies from anywhere other than Northern Respiratory.

I cannot say enough about how helpful all staff were. My CPAP machine was recalled, they provided me with a loaner immediately as I did have health problems related to the recall. The time they spent with issuing a newly recommended mask, hose, CPAP machine and explanation of all settings was phenomenal! Over the phone, during Covid, everyone I spoke to was so pleasant that I have to deal with these exceptional people from now on. In ten years of CPAP, I have never had such service, pleasant staff or care. I would highly recommend Northern Respiratory for any respiratory issues. Highly knowledgeable for all CPAP machines, etc. 10 stars

My initial appointment was very thorough and the staff ensured that I had a complete understanding of how to use my equipment before I left the office. They were pleasant, friendly and polite. I felt at ease as I had been anxious regarding my newly diagnosed problem

The staff at the front desk were very helpful in figuring out if I had coverage (which sadly I did not)

In addition I have had 2 phone check ins by the staff to see how I am managing.

This is the kind of follow up that demonstrates Northern Respiratory's commitment to customer service.

I am very impressed with Northern Respiratory and I will highly recommend this business to others.