Nisbets Express Catering Equipment Omdömen 

Site scandaleux !
Frigo reçu avec la grille arrière en très mauvais état et ils ne veulent rien faire pour corriger le problème !

De notre côté pas de mauvaise surprise. Nous avons commandé deux fois chez eux et nous sommes satisfaits. La livraison est rapide. Nous avons même envoyé un message au service client pour connaître l'état d'avancement de notre commande car nous n'avions pas reçu d'information sur l'expédition et ils ont répondu quelques minutes après.

Cette entreprise ne respecte pas la loi : il est impossible de retourner un produit dans le délai légal. J'ai voulu retourner une partie de ma commande car j'avais commandé une quatité trop importante par erreur: impossible. Aucun formulaire sur le site, et malgré 3 relances auprés du service client, aucune réponse.

I ordered an item it never arrived, sent numerous emails with out response phoned after nearly a month was told to give bank details and they would refund in a couple of hours , still no refund . Terrible rude service you can get better and cheaper elsewhere avoid

Nisbets
Bad service experience. Very disappointed! My order had multiple missing items, and resolving the issue has been difficult and time-consuming. I do not recommend purchasing online.

I wish I had seen the reviews before I ordered. Twice my order has been dispatched and twice the order has failed to show up. 3 days off work and they expected me to wait a further day as it was out of there control. Zero confidence by this point so I asked for a refund. I can only be refunded when the parcel is returned to them by DHL. A parcel I have never received! So I’ve now got to wait and hope that the parcel is returned them so I can receive a refund. Absolute joke! Never again

Vous payez 12 euros de frais de port, pour ne jamais être livré. Le colis est retourné à l’expéditeur dans être prévenu, et quand vous demandez un remboursement on vous dit qu'il faut attendre que le colis soit réceptionné par leur entrepôt, ce qui n'est pas du tout légal.
Je demande le remboursement de ma commande et des frais de port... 3 semaines après j'attends toujours.
Je vais faire appel à un médiateur et saisir ma banque pour lancer une procédure de chargeback... bref fuyez!

seriously bad service very very low quality customer service and still I dont know if I am getting my order, a total ripoff company. please go elsewhere and save a lot of stress and money,

Employee sat there drinking a coke behind the counter, saw me, didn't bother to serve me, when he was ready ( 1-2 minutes )came over to me, i asked why serve me now ?, i am on my lunch break, so i waited for another employee to finish his phone call, then asked where a product was, he was really good, first guy was useless, Melbourne city store

Le système de paiement en ligne fonctionne, vous êtes débité mais la commande ne passe pas. Pas d'informations sur le site. Deux mails envoyés sans réponse. Une fois remboursé, vous devez repasser votre commande... (Mais je n'ai pas réessayé!).

I was due a refund that was being issued on the 22 September, I rang twice and on 10th October was told it was released yesterday and would be 3 to 5 working days! Stay away from this company...wouldn't have given them 1 star but there's no option to give zero 😡

They're really try when you want to buy something. Unfortunately their service is terrible. They ask for payment up front (which I could agree to that) but over a month later no engineer has showed up yet. Nobody answers the email, on the phone "they are unable to check the status at the moment" and of course they won't call you back. They already have your money, why would they rush.

After 30 years of experience running hospitality business in three different countries I have to say with no shade of doubt that this is the worst hospitality supplier I've ever come across!
No organisation, inside communication and very poor, closer to non existing customer service.
I've never experienced so much frustration dealing with a supplier like I'm experiencing dealing with them.
Unfortunately in this country is very difficult to avoid them, mainly in midlands.

Something really bad going with the poor delivery from Nisbets. AVOID

Never on time
4 items all been delivered on separate delivery days.

Poor customer service

No idea how do they get away with it

ordered an item for next day delivery & they can't make the basics occur avoid

Bought a Waring Double Waffle Maker for comercial use from Nisbets my first one stop working after 4 months so got it replaced but my second one is now unusable after 14 month and Nisbets will not replace it as it is only 12 month warranty
*WARNING " don't buy this waffle machine it is not fit for comercial use!!!!!!!

Terrible customer service, completely unfriendly staffs treat customers poorly,

Terrible company, no delivery

Dreadful company lying customer service still waiting for item and paid for next day delivery ! DO NOT ORDER

Booked for deliver monday but never turned up till thursday. All instock.