I ordered some pyjamas in April after the new owner Deb had taken over and recieved my order super quickly and have been very impressed at the customer service. The Aperol Spritz pyjamas are gorgeous,... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Night Store has recently been taken over and aim glad to say thank god it has. Having placed an order a few weeks back, I received no communication at all and after the third attempt decided that... Se mer
Företaget har svarat
Originally ordered a set in January, arrived but didn’t like the colour but loved the set and quality! Exchanged for another colour but then waited weeks for an update. The company had been brought an... Se mer
Företaget har svarat
Having previously left a negative review on here in desperation after not receiving goods and emails going unanswered it’s only fair to say that this has now been resolved. It appears the company has... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are The Night Store, a size-inclusive nightwear brand with a vision to design pyjamas for everyBODY.
Kontaktuppgifter
Storbritannien
- hello@thenightstore.co.uk
- night-store.co.uk
3,8
Bra
637 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
QUALITY MATERIAL
Good design patterns good quality items for presents
30 april 2026
Omdöme utan inbjudan
Superb service and items
Superb customer service and beautifully made luxury pyjamas. The products make a lovely gift or a treat for yourself. It’s so nice to deal with a real person and since the takeover I’ve been so impressed with the way I was helped with an order from before the takeover.
16 mars 2026
Omdöme utan inbjudan
Comfortable, soft loungewear
Placed an order and unlike my previous experience ( excellent customer care, quick delivery and beautiful loungewear and PJ’s) this was not the same. After many failed attempts to communicate I became worried but then received an email from the new owner explaining everything and when to expect my delivery. Communication from that point was very good. Products arrived and I’m delighted as is my friend who I bought a loungewear set for. Lovely colour, soft and comfortable. I’d buy again and hopefully the teething problems taking over a new company has been resolved.
25 januari 2026
Omdöme utan inbjudan
Svar från The Night Store
Hi Lynn, thanks so much for taking the time to leave a review. I’m so pleased that you’d buy again - we’re delighted you love your things. X Deb
These are great pjs
These are great pjs! I’ve about 5 pairs now.
They are great sizing with plenty of room. I also like how you can wear them during the day and still feel ok.
28 april 2026
Omdöme utan inbjudan
Svar från The Night Store
So pleased you love them, that’s fab! Thanks for leaving a review. X
Quality products and new owners
Quality products so really pleased the new owners have taken over. The customer service is now exceptional. Means I will definitely purchase again. Thank you to the new team!
28 april 2026
Omdöme utan inbjudan
Svar från The Night Store
So pleased you’re happy. Thanks so much for leaving a review. X
Excellent service and quality
After a bad start with the old owners the new people especially Debs has turned customer service round to 5 stars excellent quality items and great customer service
2 mars 2026
Omdöme utan inbjudan
Svar från The Night Store
Thanks so much Jeanette, I’m really touched by your review. It’s very kind of you to take the time to do it. X
Just received my order from the night…
Just received my order from the night store a blue rugby style this time! I love this clothing & that was my 5th order.
I just love the buttery soft fabric feel! Smart elegant & very practical day or night … The new owners are a joy! 10 out of 10 for customer service too
28 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Jackie thank you! Your review has made my absolute day! X Deb
The new owners have a great record for…
The new owners have a great record for customer service and they’re a real people business.
26 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thank you! Thank you!
What a turn around
What a turn around! Customer service exactly as it should be. Well done to the new owners of this great company.
23 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thank you! So kind of you to review.
Recently taken over by the rather…
Recently taken over by the rather wonderful British Boxers. Can't recommend more highly.
26 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thanks, so pleased you’re pleased. We still have a mountain to climb but we’re on it in our very best climbing boots X
Great products and great customer…
Great products and great customer service, the new team led by the amazing Deb, is fantastic. Can’t recommend them highly enough.
26 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thank you thank you!
The Night Store has recently been taken…
The Night Store has recently been taken over and the new owners have made a huge difference! I would thoroughly recommend it!
17 april 2026
Omdöme utan inbjudan
Svar från The Night Store
That’s very kind of you, thanks!
The Night Store is a fantastic service
The Night Store is a fantastic service, really happy with the quality.
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thanks Chris, we’re delighted you’re happy.
Way to go
Way to go !
Great choice of wonderful nightwear. So many to choose from and their customer service is second to none. Great British company. Take a look for yourselves , I am sure you will love them too.
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thanks Susan, so pleased you’re happy.
Can’t fault them
Can’t fault them, super efficient and lovely with it! Can’t do enough for you, but that’s what you get with a family business.
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Very pleased you’re happy. Thanks for leaving a review.
Excellent service guaranteed by the new…
Excellent service guaranteed by the new team managed by Deb x
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thanks for your kind review.
Great customer service
Great customer service - new owners have made the difference!
24 april 2026
Omdöme utan inbjudan
Svar från The Night Store
Thank you, thank you!
Changed hands for the better
Changed hands for the better. Great service
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
So pleased you’re happy!
Fantastic customer service
Fantastic customer service! Really helpful and fast turnaround...A*******
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
So, so pleased you’re happy.
The quality of the products here is…
The quality of the products here is amazing and the service is second to none!
25 april 2026
Omdöme utan inbjudan
Svar från The Night Store
So pleased you’re pleased thanks for letting us know.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.