Nicola was fantastic to deal with from the very first minute I placed the order. Communication was great and she was pleased to add additional photos on my later request. Having received the framed ph... Se mer
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Det här tycker kunderna
Our Family pink tree pebble picture . Beautiful product very professional looking and the service was quick and efficient . This is the second time I have used Nicola Jane . I bought four sister pic... Se mer
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So pleased this is my second collage photo frame I’ve bought from Nicola. The first was for my bestie for Christmas, he absolutely loved it & the second is for my partners birthday next month & I just... Se mer
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My wife received her-pebble art picture yesterday and was thrilled with it. Nicola Jane kept her informed every step of the way with messages and pictures and it arrived within the timeline given. The... Se mer
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Företagsinformation
Skrivet av företaget
NicolaJaneCreates began at a kitchen table in Hampshire, UK in 2015, creating personalised, bespoke gifts. As demand grew for these beautiful and quirky keepsakes, running the business became Nickys full-time job. At NicolaJaneCreates, unique gifts are not the only thing we personalise – communicating with you as if you are our only customer is important to us – it’s the details that matter, and the care and consideration that goes into every stage, from creating your luxury gift until it arrives at your front door. Everything you buy online is made to order, and we will go above and beyond to ensure that your personalised gift is exactly what you have in mind. Our handmade gift design work has been commissioned throughout the UK, Europe & USA for its quality along with the outstanding customer service that we continue to deliver.
Kontaktuppgifter
Portsmouth, Storbritannien
- 07730594544
- nicolajanecreates@outlook.com
- nicolajanecreates.com
4,7
Utmärkt
93 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What a fabulous company
What a fabulous company. Excellent communication, really going above and beyond to crest the perfect personalised gift.
Highly recommend
15 maj 2026
Svar från NicolaJaneCreates Ltd
Thank you Helen, we really appreciate you taking the time to write us such a lovely review x
Fantastic service and great product
Nicola was fantastic to deal with from the very first minute I placed the order. Communication was great and she was pleased to add additional photos on my later request. Having received the framed photos which were extremely well packaged I am very happy, as is my son who I was gifting it to. I would definitely use Nicola again.
8 april 2026
Svar från NicolaJaneCreates Ltd
Thank you Helen, it was a pleasure to make the sports collage frame for your Son, the pictures you supplied were great so you made our job much easier!! x
2 absolutely beautiful pebble frames
2 absolutely beautiful pebble frames, made with such care & attention. It was an extremely quick turn around from order to receipt of frames as well.
13 mars 2026
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you Sam, it was a pleasure to make these frames for you for Mother’s Day xx
Very helpful
9 december 2025
Picture collage
Ordered a picture collage for my friends 50th, Nicola responded so quickly that she’d received my photos (very easy to send via WhatsApp) & would send me a sample before going to print, next day this happened!! I asked her to swap a picture, even tho she did say once it was done no changes allowed, but she was extremely accommodating & changed it & sent the next day!! I am so so pleased with my picture collage frame it looks fantastic & so impressed with the speed of getting it done & sent - highly recommend Nicola - can’t thank you enough for yr patience & being so accommodating (I’ll be back & promise no changes next time!!😉) Lisa (110% very happy customer) 🤩
19 september 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you Lisa for taking the time out to leave such a detailed and lovely review and we really didn’t mind making the change for you!!! Can’t wait to make more gifts for you x
Easy to order
Easy to order. Fast delivery and wonderful product , my daughter loved it
17 september 2025
Svar från NicolaJaneCreates Ltd
Thank you Rosemary, we’re glad you found the ordering process easy and that your daughter loves the frame x
Goes above and beyond to ensure her…
Goes above and beyond to ensure her customers get the personal gift they have ordered. So much care goes into the preparation of each individual frame she creates.
5 juni 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you Max for taking the time to leave us a 5 star review, it means the world to our small business x
Nicola Jane Creates provides an…
Nicola Jane Creates provides an excellent 100 % friendly and unique service, and takes pride in creating beautiful bespoke gifts.
Each frame is designed with attention to detail. Nothing is too much trouble for Nicky she always goes that extra mile for her customers, you won't be disappointed with your order or your beautiful creation.
4 september 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you so much for the lovely review and for your many purchases over the years, without customers like you our business would not be where it is today x
Always goes above and beyond
I used Nicola a while back and she created such a lovey personalised gift for my partner. Her customer service was absolutely amazing and extremely professional, she shown me preview of the order before sending and the gift arrived on time.
Not only did Nicola go above and beyond for me but she helped me out not once but twice for a charity event for my niece but gifting vouchers, and I know the people who used those vouchers were highly impressed- this just goes to show what a lovely lady she is, how she is more than willing to go above and beyond for others and is also why I would recommend her to others.
3 september 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you Rebecca, it was a pleasure to provide the vouchers for your charity event and please do not hesitate to contact us again if you have another event in the future or want to purchase another personalised gift xx
Beware - very unprofessional
Beware - very unprofessional!
Nicola advertises delivery times that are not achievable for her. When contacted, she was very defensive and unpleasant with an entitled attitude. Instead of resolving my issue, she waited a week then cancelled my order. Not worth your time.
1 september 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you for your feedback, although I am disappointed to read the inaccuracies. I chose to cancel your order after receiving multiple emails that were rude and accusatory, and felt it would be difficult to create something handmade and personal in those circumstances.
For clarity: your order was placed on Tuesday 26 August, with dispatch clearly stated on the confirmation as Monday 1 September (this has also been confirmed by Etsy). That same day, when you sent your photos, I highlighted the dispatch date again and explained you would receive a preview before posting.
On Friday evening you asked for tracking details; I replied out of hours that your order had not yet been dispatched. You then demanded Saturday posting. I explained that I could not dispatch the following day due to family commitments, and that Royal Mail do not collect business parcels on Saturdays. I also pointed out that you were aware of our rush order option, which you had seen but chosen not to use.
Although you confirmed you were happy with Monday dispatch, on Sunday evening I received further accusations of false advertising. At that point I cancelled the order and issued a full refund, providing a full timeline and copying Etsy in for transparency.
I take great pride in my customer service, reflected in my many 5-star reviews both here and on Etsy (where I have over 1,600 5-star ratings and Star Seller status). Many reviews note how I have gone above and beyond to meet special requests. Sadly, in this case, your expectations could not be met within the advertised and achievable timescales.
For context, this reviewer has also recently left several other one-star reviews for different businesses. Readers are welcome to view my full profile, where this is the only 1-star entry among consistently 5-star feedback — evidence of the care and pride I take in my work.
It was a gift and my friend loved it!!
18 juli 2025
Svar från NicolaJaneCreates Ltd
Thank you for thinking of us for your personalised gift and I’m so glad that your friend loved it x
Quick service and kept up to date on…
Quick service and kept up to date on the delivery from beginning to end. Upon delivery the frames were packaged perfectly. Nicola was really helpful and gave great advice on the photos submitted for framing. Would highly recommend.
14 maj 2025
Svar från NicolaJaneCreates Ltd
Thank you for the lovely 5 star review and comments, we really appreciate it and hope to make more personalised gifts for you soon x
Excellent communication
Excellent communication, rectified quality issue with my original photo and made a text amendment for me after I spotted a mistake.
12 maj 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you for the 5 star review Laura, we really appreciate the feedback and to hear how happy you were with your purchase x
Nicola was great.....
Nicola was great at putting together exactly what I wanted and re adjusted it a few times until it was exactly right. Lovely product and the other parents and the teachers love them
25 april 2025
Svar från NicolaJaneCreates Ltd
Thank you for the lovely review Jo, it was a pleasure to make your collage for you x
Absolutely delighted with my order from…
Absolutely delighted with my order from Nicola Jane Creates! The framed collage she made for my best friend is absolutely beautiful—thoughtfully put together and full of personal touches. It arrived today, carefully packaged and even included a lovely free gift, which was such a kind surprise. Nicola has been so lovely throughout the process, with great communication from start to finish. You can really tell she puts her heart into her work. Highly recommended—I’ll definitely be ordering again!
14 april 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
What a lovely review, thank you so much, this really does mean the world. I’m so glad I had the opportunity to create this collage for you and hope I can create many more gifts in the future x
Great company really happy with photo…
Great company really happy with photo and frame great customer service
25 mars 2025
Svar från NicolaJaneCreates Ltd
Thank you Geraldine, we really appreciate the feedback and we hope to work with you again x
Our Family pink tree pebble picture
Our Family pink tree pebble picture .
Beautiful product very professional looking and the service was quick and efficient . This is the second time I have used Nicola Jane . I bought four sister pictures as Xmas presents and they have been admired by all . I would thoroughly recommend Nicola Jane s products
18 mars 2025
Svar från NicolaJaneCreates Ltd
Thank you for the lovely review Julia, it means a great deal to us to see how happy you have been with the products and customer services x
Svar från NicolaJaneCreates Ltd
Thank you Marjorie for taking the time to leave us a 5 star review x
Absolutely excellent service and product
Absolutely excellent service, fantastic communication and very pleased with my purchase of the family pebble people. So pleased in fact I have purchased three for gifts. High quality, great design, competively priced, swift delivery and I would highly recommend - thank you so much. My family loved their gifts - one happy customer.
26 februari 2025
Omdöme utan inbjudan
Svar från NicolaJaneCreates Ltd
Thank you Angela, it's been a pleasure to make your personalised gifts for you and we look forward to making many more (hopefully)! x
Amazing service, highly recommend 😊
So pleased this is my second collage photo frame I’ve bought from Nicola. The first was for my bestie for Christmas, he absolutely loved it & the second is for my partners birthday next month & I just know he’s gonna love his too. Fantastic communication throughout & an amazing seller. I’ll be back 😊
16 januari 2025
Svar från NicolaJaneCreates Ltd
Thank you Lisa for the lovely review and for your repeat orders, it means a great deal to us x
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