This is my second order with this company and I'm really impressed the delivery was so so quick, all items packaged well. Ordered on Monday afternoon/evening and here the next day! Their prices are re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Imperial were fabulous!! I had a "user error" and thought I'd ordered but in fact hadn't so they helped me get that sorted as well as dispatching my ordered bag straight away!! It arrived in perfect c... Se mer
I always have such a good experience dealing with Imperial Games. If I go into the shop they're always friendly and have a good level of stock on hand. If I order online they dispatch my order lightni... Se mer
Wish I could award more stars. Had an issue paying with PayPal so got in touch with customer service. My problem was resolved quickly and efficiently. The iron man wallet I ordered arrived the next da... Se mer
Företagsinformation
Skrivet av företaget
Exeter based bricks and mortar store with online retail, we sell all your tabletop games and hobby support along with anime and disney collectables.
Kontaktuppgifter
31a Sidwell Street, EX4 6NN, Exeter, Storbritannien
- 01392666461
- feedback@imperialgames.co.uk
- imperialgames.co.uk
4,7
Utmärkt
88 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great team at Imperial Games
Great team at Imperial Games. Thanks for organising an excellent Warmachine event!
2 juni 2026
Poor Communication
Put in an order on the 28th of March, repeat customer and never had any issues before now. Received no confirmation email of order, 2 weeks after, the order had not arrived, contact the store to be told they didn't have the item in stock... it was then on delivery from GW, Two weeks after that still no communication about expected delivery, contact the store again as it had now been a month since the order.. I was then told it should be coming in that day 30th of April and that I would receive an email confirming it was available for collection... I never received any email so I contacted them 1 week later on the 8th of may. I was then told it had been available for collection for an entire week. Just to add, they had my email the entire time and sent me TWO emails asking me to review them.
8 maj 2026
Svar från Imperial Games Limited
HI William, I had trouble finding your order. It appears you bought this latest order without logging into your account, and you filled in your email address incorrectly.
You input an additional 1 in the email?
This is probably why you didn't receive any emails from us, despite us sending many.
I also see you have a membership, did you enquier about this order at any time while in store?
Got the desired item.
I had bought a Spider Man keychain but it was hidden which keychain will come from packaging but I got the one that I desired.
1 mars 2026
Svar från Imperial Games Limited
Awesome to hear! Thanks for the great review :)
Star Wars Legion Recon tournament was…
Star Wars Legion Recon tournament was great. Really well run. The shop also has a wide range in stock of games and hobby products at good prices.
25 februari 2026
Svar från Imperial Games Limited
We are really happy you had a great time. Thanks for taking the time to leave us a review :)
Had stock of what I wanted when no one…
Had stock of what I wanted when no one else did, good price, exellent communications and service. Would use for pre-orders again.
8 november 2025
On time delivery of a pre order
30 augusti 2025
A proper FLGS
They are a great company, very knowledgeable, and wonderful to have in the local community. They built an active community of welcoming people as well and I've already enjoyed a few games in their gaming space
5 april 2025
Great servicr
The product is great, I was told it way in stock and given the option of collecting it without any issue.
31 mars 2025
Exceptional
Have to say this branch is exceptional - I have always used them for pre order card sets and they have always been amazing. 10/10 would recommend - well done to all the team 👍🏼
25 mars 2025
Omdöme utan inbjudan
Good experience
Ordered online, fantastic price in comparison to others I could find, delivery was quick and very well packaged (fragile item). Great experience all round!
12 januari 2025
Order was on time and staff were very…
Order was on time and staff were very friendly and able to sort this despite issues with the main store.
4 januari 2025
A great classic British business that…
A great classic British business that values customers before profits, would highly recommend purchasing from here instead of big retailers even if the prices are a smidge higher, we have to look after our own small business companies!
One minor comment would be that the website could use a little bit of modernization it's not too attractive and looks very 2009 era, other than that nothing bad to say, order from here if you can.
9 januari 2025
Unique gifts
Brilliant communication - unique gift that my husband is going to love ( attack on Titan wallet) - delivered really fast ! Will definitely be shopping here again
11 december 2024
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