From putting in my claim to accepting it was handled very effectively. Communication following accepting the claim was excellent and I was contacted every couple of weeks for an update and NHBC then c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Se mer
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It’s companies and people like this that remind you, you have no chance holding big companies to account who refuse to fix issues they are responsible for. If you are ever unlucky enough to have to de... Se mer
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I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Se mer
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Företagsinformation
Skrivet av företaget
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Kontaktuppgifter
Davy Avenue, MK5, Storbritannien
- nhbc.co.uk
3,7
Medel
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NHBC are abhorrent
NHBC are abhorrent. Palm you off when you have had faulty drains and pipes for 7+ years and sewage smells spewing into your garden for years.. Said I chose the company for the works. No. They did. They just conveniently lie about this and they know this. Liars and frauds. Allow builders to leave sewage filled disgusting houses. Vile.
9 augusti 2026
Omdöme utan inbjudan
Svar från NHBC
Hi Kellie. Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve described, and we understand how distressing ongoing drainage and sewage-related concerns must be. This is clearly not the experience we want homeowners to have.
We note that you have raised a formal complaint with the Consumer Affairs Team and, as part of the process, you have sent further correspondence from the drains contractor which is currently being reviewed. Thank you for taking the time to provide this information and share your feedback. Thanks, Chris.
Just so far so good
Just so far so good. Case handler didn't handle the whole process but just at the beginning. I became the case handler to communicate with my property developers and NHBC itself. It makes the delayed of every steps since the communication involved at least 3 parties. Fortunately, my problem was finally be solved and completed in 5 months which wasn't a very big issue.
29 juli 2026
Svar från NHBC
Hi Vanessa,
Thank you for taking the time to share your experience.
We're pleased to hear that your issue has been resolved. We're sorry that the communication involved led to delays and required significant involvement from you and understand how frustrating this must have been.
We appreciate your patience throughout the process, and your comments will help us identify ways to improve the experience for our customers in the future.
Thanks, Charlotte
Svar från NHBC
Hi Geoff. Thanks so much for your review. We're really pleased to hear you were happy with our friendly, professional, and punctual service. We really appreciate your feedback. Thanks, Chris.
My claim was acknowledged promptly and…
My claim was acknowledged promptly and I was given detailed information throughout the process.
30 juli 2026
Svar från NHBC
Hi Erica. Thank you for your review. We are pleased to hear that your claim was acknowledged promptly and that you were kept well informed throughout the process. Thanks, Chris.
Very helpful and always kept checking…
Very helpful and always kept checking in to see if problem had been resolved.
1 augusti 2026
Svar från NHBC
Hi Leighton, thank you for taking the time to leave us a review. We're so glad to hear that you found our team helpful and appreciated the ongoing check-ins throughout the process.
Thanks, Charlotte
I expected NHBC to act as an…
I expected NHBC to act as an independent organisation, but that certainly wasn’t my experience. My claim was rejected without anyone from NHBC carrying out a site inspection, despite the developer previously sending contractors to my property to attempt remedial works for the very issue I am now disputing.
The decision appears to have been made from photographs and paperwork alone, with little effort to independently establish the facts. I was repeatedly told there was “insufficient evidence”, yet no independent surveyor visited the property to assess the situation first.
Throughout the process I felt that NHBC placed more weight on the developer’s position than carrying out its own impartial investigation. For an organisation that promotes itself as providing an independent resolution service, this was extremely disappointing.
Communication has been poor, the complaints process has left me with very little confidence, and I have had to fight for basic answers and information. I am now pursuing a formal complaint and requesting disclosure of all information held on my case.
Based on my experience, I cannot recommend NHBC’s Resolution Service.
30 juli 2026
Omdöme utan inbjudan
Svar från NHBC
Hi Carl. Thank you for your feedback. We’re sorry to hear that you’re dissatisfied with your experience and that you feel your concerns were not independently reviewed. We understand how disappointing this must be.
At present, I’m unable to locate a formal complaint on our system. If you would like us to review your individual circumstances further, our Complaints Team would be happy to investigate the matter for you. You can contact them via: www.nhbc.co.uk/contact/complaints.
We value all feedback and thank you for taking the time to share your views. Thanks, Chris.
The company and staff were easy to deal with.
The company and staff were easy to deal with and helpful when required .Their contractors for main work were very helpful especially the electrician and most importantly the painter. 20 out of 10!!!! Please extend them my thanks.
29 juli 2026
Svar från NHBC
Hi, thank you for your review.
We're pleased to hear that you found our team easy to deal with and helpful throughout your experience. It's great to hear that the electrician and painter made such a positive impression.
Thank you for taking the time to share your experience.
Thanks, Charlotte
Great communication
Great communication. Great follow up. Prompt and safe money transfer.
30 juli 2026
Svar från NHBC
Hi Ivan. Thank you for your review. We're pleased to hear you experienced great communication, prompt follow-up, and a safe, efficient money transfer. We appreciate your feedback and your trust in us. Thanks Anne
Everyone at NHBC was helpful
Everyone at NHBC was helpful, supportive and professional from start to finish
28 juli 2026
Svar från NHBC
Hi Amy. Thank you for sharing your experience — it’s great to know our team was helpful, supportive and professional from start to finish. Thanks, Chris.
Very easy and clear process to start…
Very easy and clear process to start the claim off. I was updated regularly and any issues were dealt with swiftly.
25 juli 2026
Svar från NHBC
Hi Ian,
Thank you for your review. We're pleased to hear that you found the process easy and clear, and that our team kept you updated throughout. It's great to know any issues were resolved quickly.
Thanks, Charlotte
Svar från NHBC
Hi Patricia,
Thank you for your review. We're delighted to hear you're happy with the service you received.
Thanks, Charlotte
Svar från NHBC
Hi,
Thank you for taking the time to leave us a review. We're pleased to hear that you found our support professional, informative, and well structured. We appreciate your feedback and are glad we could assist you throughout the process.
Thanks, Charlotte
Svar från NHBC
Hi Keith. Thank you for your review. We’re sorry for the false starts and understand your frustration. We acknowledge that the works relate to water ingress and are pleased to note they have now been completed. Thanks again for taking the time to leave your feedback. Thanks, Chris.
From start to finish NHBC gave a gold stand service
I needed to get a copy certificate. I have lasting power of attorney for my sister and selling her house. This usually involves challenging hoops to jump through, misinformed customer service staff and often weeks of tooing and froing.
From start to finish NHBC gave a gold stand service.
The call menu is extremely accessible and easy to follow with excellent prompts and support offers for people who need extra help.
The advisor was polite, very helpful and knowledgeable.
The process to replace the cert was quick and easy.
Many organisations could learn from you. Well done!
17 juli 2026
Omdöme utan inbjudan
Svar från NHBC
Hi,
Thank you for taking the time to share your experience with us.
We're delighted to hear that obtaining a copy of the certificate was quick and straightforward, and that our team was able to provide the knowledgeable and helpful support you needed. Your comments about our phone service and accessibility are especially appreciated.
Thank you again for your kind feedback.
Thanks, Charlotte
Sub Optimal
Sub Optimal - more than 6 months to resolve a defective leaking roof , clunky processes , procedures clearly designed to slow up the payment on poor workmanship
22 juli 2026
Svar från NHBC
Hi Mr Medar
Thank you for your feedback. We're sorry to hear that you were dissatisfied with the time taken to resolve your roof claim and with your experience of our claims process. We appreciate how frustrating this can be.
Whilst the claim has now been settled, we're sorry that the service you received did not meet your expectations and that the process felt overly complicated.
We value all customer feedback and will ensure your comments are shared with the relevant Claims Team as part of our ongoing efforts to improve the service we provide.
If you would like us to review your individual circumstances further, our Complaints Team would be happy to look into the matter with you. You can contact them via www.nhbc.co.uk/contact/complaints.
Thanks, Anne
Great response from start to finish
18 juli 2026
Svar från NHBC
Hi Mr Wareham. Thank you for your review! We're delighted to hear you had a great experience from start to finish. We really appreciate you taking the time to share your feedback. Thanks, Anne
Really good personalised service and…
Really good personalised service and efficient- thank you very much.
21 juli 2026
Svar från NHBC
Hi Miss Rawlinson,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you were happy with the service you received and the efficiency of our team.
Thanks, Charlotte
I called NHBC today to report a broken…
I called NHBC today to report a broken roof for a new-built property that is less than 5 years old, built by Bellway Homes, with evidence of the damage in a screenshot, and to my surprise, I was told that until the broken roof starts to leak water or cause issues like condensation within the house, they are not liable to fix the issue. The question is: is it better to fix the issue before the property is damaged or after it is damaged? I am beginning to think this is one of the "Rip of Britain" we watch on the BBC.
20 juli 2026
Omdöme utan inbjudan
Svar från NHBC
Hi. Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you’ve raised, and we appreciate you bringing them to our attention. I can confirm that we’ve received your formal complaint, and our Consumer Affairs Team will be in contact with you to carry out a full review of the matters you’ve raised. Thanks, Chris.
Roof issue and paint
Good communication through e-mail. Had to chase a few of things when delay to response from builders/painters
14 juli 2026
Svar från NHBC
Hi Mr Fazal,
Thank you for your review.
We're pleased to hear that you were happy with our email communication. We appreciate your feedback regarding the delays in responses from the builders and painters, and we apologise for any inconvenience caused.
Thank you for sharing your experience. Thanks, Charlotte
Dan was very helpful and sorted…
Dan was very helpful and sorted everything out for me
Roofers and decorator did a. Good job
Scaffolders are a bit careless and they have left some of there equipment behind
18 juli 2026
Svar från NHBC
Hi Mary. Thank you for your review. We're pleased to hear that Dan was very helpful and that you're happy with the work completed by the roofers and decorator.
We appreciate your feedback regarding the scaffolders and the equipment left behind, and we're sorry for the inconvenience caused. We'll make sure this is followed up with the relevant team. Thank you for bringing it to our attention. Thanks, Anne
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