Nassau Financial Group Omdömen 10 228

Elizabeth Crandall was very friendly and helping me to obtain the information that I needed concerning my life insurance policy.
I am grateful for her kind response.

Ben was very helpful and sent me info that was needed immediately

Tiare is just great. I called her with a couple questions and she answered them quickly and correctly. I had to call back with another question and was lucky enough to get her again and she was able to help answer all the questions I had. She's a great source of knowledge and very pleasant to talk to, which is greatly appreciated.

agent llistened, didnt try to change mind, explained what would happen next

The rep was great, answered all of my questions without any issues. I believe her name was Robyn.

The good lady who called me back, Laurie, was very nice, efficient and direct to the point. My issue was readily resolved.

very knowledgeable help when I called and able to answer all my questions.

Easy and pleasant customer service w precise answers to questions ..thank u

I called to follow up on a request I made by telephone on 4/15/26. I had asked on 4/15 for a specific form to be emailed to me so I could fill it out and submit to Nassau, but it was never sent. When I explained the situation to the representative, Ava, she immediately volunteered the info that she had been the person I originally spoke to on 4/15. She then apologized very sweetly (and profusely) for not following up sooner, and committed to do so before the end of the day -- which she did by emailing the originally requested document. It was a pleasure to speak with someone who admitted an error, didn't try to blame anyone else, and apologized in a way that was obviously sincere and heartfelt. I'm probably happier now than I would have been if Ava had just sent the document shortly after 4/15. She made a very positive impression, and it's always great when someone helps restore your faith in humanity! Kudos to Ava!

Agent was knowledgeable and met my needs.

It was very satisfying to interact with SABRINA on 4/27/26 to resolve the issue of not being able to access my account. She was polite and patient and did whatever was necessary to re-establish connection to my account after I was made to think the issue was on my end. Sabrina is motivated to satisfy her customer and it makes a huge difference to me having come from a place of frustration over a period of going back and forth over the same problem.

great informed help with all the answers and explanations

Staff was good. Got info quickly

Shaquille was very professional and explained everything well!! Was very appreciative of this!!

Debbie was so helpful and patiently answered each of my questions.

Helpful.
Dawn called me back in a timely manner and was helpful.
Thank you.

Brenda was friendly, knowledgeable and professional. Clearing up the "lost" Payment Due Notice was handled easily and quickly.