My order hasn’t been shipped or received. Customer support hasn’t followed up on an issue about an open/ tampered package. Overall I feel like shipping has been poor, very slow. Customer service has b... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Before poaching for reviews, you should make sure the customer actually has the product in hand. I will say your turnaround is very slow. I've received packages I ordered the same day from halfway to... Se mer
I’ve tried a few different products from this site—gummies, THCA flower, and a vape—and everything has been consistent, fresh, and effective. Fast shipping, discreet packaging, and legit lab results.... Se mer
Great costumer service. And products I requested a refund because i messed up and ordered when i didnt mean to. Within 2 hours after I called they emailed me telling me it was canceled. In additio... Se mer
Företagsinformation
Skrivet av företaget
NexZen Extracts is a premium hemp wellness brand based in Texas, delivering top-quality, lab-tested cannabinoid products right to your doorstep. With a strong commitment to purity, transparency, and your well-being, NexZen specializes in a wide range of cannabinoids—including Delta-8, Delta-9, Delta-10, Delta-11, THCA, HHC, CBD, and Live Resin. From flavorful gummies and smooth vapes to potent tinctures and capsules, every product is carefully crafted using clean, vegan ingredients. Whether you're looking to relax, sleep better, boost your mood, or find daily balance, NexZen has something designed for your lifestyle. Trusted by customers nationwide, NexZen Extracts stands out for its consistent effects, natural taste, and honest approach. It’s more than just a brand—it’s a movement toward mindful, elevated wellness backed by education and integrity.
Kontaktuppgifter
Shenandoah, Texas 77385, 77385, Shenandoah, USA
- support@nexzenextracts.com
- nexzenextracts.com
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Products are exquisite
Products are exquisite! Buds just blown me and i got my delivery on time as well!
I got the Sex Panther 🔥⛽️
I got the Sex Panther came on time big pretty buds smelled like ⛽️ smoked like some pressure. I have no regrets of negative comments.

Svar från Nexzenextracts
Haven’t received my product yet
Products were good i got my delivery in…
Products were good i got my delivery in 8 days, last time it took longer, they have improved their services forsure! Products were good as always.
Order Not Shipped
Ordered on 1/15. Charged on 1/16. It is 1/29 and it has never been shipped. Customer service line is not being answered. Emails are not being answered. Chat on website gets no response. I have dealt with many of these companies and they have all been good. This is the worst customerservice I have seen in many years. AVOID. When I sent an email asking the status of my order, Steve.account executive.forwarded back my original email from the day I ordered.What kind of customer service is that? 2 additional emails were sent and were ignored.Thats why I'm telling you that.15 days after I was charged to ship an order..Ridiculous

Svar från Nexzenextracts
I had a pretty good experience
I had a pretty good experience, gummies were great and strain was okayy.. packaging could be better. Overall it was okay!
My experience was legit
My experience was legit. Aromatic flowers got me fr man! Also customer support was good,delivery was the issue, I got my package in 15 days after I ordered, i expected timely delivery but it got delayed anyway!
The overall experience was good
The overall experience was good, packaging could be improved products were amazing, oil was good and aroma was premium.. only thing I didn't like was packaging material so 4 stars are okay
I had very pretty experience from this…
I had very pretty experience from this brand, delivery was late, but products were good, i think packaging and delivery can be improved! But products were realllyy good!
You sent the wrong product
You sent the wrong product. I received Grape Frosty instead of my order of Sex Panther.
Amazing quality but shipping charges and delivery time needs improvement
It took 8 days just to leave the facility and another 7 days to be shipped just 150 miles. Two weeks later, I finally receive the package and I’m just amazed! The quality was as good as it gets. Both of them looked beautiful and tasted great. One had a sweet smell and the other a more powerful skunky smell. I would highly recommend!!! Quality of product was beyond 5 stars but it shouldn’t take over two weeks to make it just a couple hours down the road and it said I qualified for free shipping and then charged me $10 for shipping so I think 4 stars are suitable.
Before poaching for reviews
Before poaching for reviews, you should make sure the customer actually has the product in hand. I will say your turnaround is very slow. I've received packages I ordered the same day from halfway to all the way across the country. Will update once the order is received. The product hasn't even shipped yet and you're asking for reviews smh
Still haven’t received it
Ordered almost a month ago and still…
Ordered almost a month ago and still haven't received. Customer support simply reiterated the 5-7 day delivery. Did not respond when I asked why tracking number said 'carrier has not received the package'
Ordered item 7 days ago and still hasn’t shipped
My order hasn’t been shipped or received. Customer support hasn’t followed up on an issue about an open/ tampered package. Overall I feel like shipping has been poor, very slow. Customer service has been lacking and I have had to follow up multiple times on various platforms to get any updates and which result in a “we will follow up””. Then I get this survey about my experience before my items have even arrived. I really enjoy the product but the overall experience has been frustrating.
Great costumer service and products
Great costumer service. And products
I requested a refund because i messed up and ordered when i didnt mean to. Within 2 hours after I called they emailed me telling me it was canceled. In addition I highly recommend their products to anyone trying to make it as simple as possible to get what you want. Their website is pretty easy to navigate and to set up an account.
I ordered 3000mg gummies and bomb pop…
I ordered 3000mg gummies and bomb pop vape, the products were surely clean and pure tasting, i found them amazing and relaxing! Vape was good too, what i feel is they surely can improve packaging coz products are very good!
Problem to give you a nice…
It would be nice to give you a nice review the only thing is I never received the order besides check your tracking either you don’t have it or return money and cancel subsciption

Svar från Nexzenextracts
The bottom of the packages for the…
The bottom of the packages for the Vapes were cut open and the Vapes were out just loose in the packing box. I don't know which ones which they both taste the same to me and I didn't plan on using them after this because I'm just not sure. If pics are needed just ask
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