Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they a... Se mer
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Det här tycker kunderna
Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Se mer
Excellent communication. I had some questions before ordering extendable no drill curtain poles and got a helpful answer within an day. This was followed by an email to check everything was okay once... Se mer
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Se mer
Företaget har svarat
Företagsinformation
- Persiennbutik
- också i
- Fönsterbehandling
- Gardinaffär
- Gardintillverkare och -leverantör
- Gör-det-självbutik
- Möbelaccessoarer
Skrivet av företaget
Blind Shop
Kontaktuppgifter
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannien
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Medel
864 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Outstanding customer service
Okay, so there was a slight blip with the original order but the reason for a five-star review is the way in which New Edge Blinds responded - promptly and pro-actively resolving the matter. The business has been very efficient in my dealings with them and further more the customer service has been nothing short of outstanding - clear, courteous, friendly, helpful - all communication had a genuinely personal feel to it and they went the extra mile to ensure it was a hassle-free experience for me. Product arrived - as described and does the job perfectly. Wouldn't hesitate to recommend and would definately use again.
11 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re really pleased to hear that, despite the initial issue, you felt the matter was handled promptly and proactively. It’s great to know our communication and support made the experience smooth and hassle-free for you.
We truly appreciate your recommendation and are delighted the product met your expectations.
Thank you again for your support, and we look forward to assisting you again in the future.
Kind regards,
Excellent customer service
I was very impressed with the service received. I had a query about my order and contacted customer service by email. I had a prompt reply and after giving more details about the order was told they would investigate. They did this and updated me .
Would certainly recommend and use this company again.
22 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were impressed with the service and that your query was handled promptly and thoroughly. Keeping our customers informed is very important to us, so it’s great to know this made a difference.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Nearly 2 Weeks and No delivery
Placed an order 12 Feb for a track, chased up on the 19 Feb and was told "the courier has placed the shipment on hold because of insufficient address details" in spite of providing correct address details, provided details again
New edge then as of 23 feb have just informed me that they are going to provide these details to the courier
UPDATE - the order has been received, New Edge informs me that the there was an issue at the couriers end. However either New Edge or the courier should update the client of the issues.
The product is acceptable for the purpose
12 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you for your feedback.
We’re sorry for the delay and the lack of proactive updates during the delivery process, we completely understand how frustrating that must have been, especially after providing the correct details.
While this issue did originate with the courier, we agree that clearer communication from our side would have improved your experience, and we’ll take this on board to improve going forward.
We’re pleased to hear the item has now been received and is suitable for your needs.
Thank you again for your feedback.
Kind regards,
I bought a curtain pole and it is great…
I bought a curtain pole and it is great :) very easy to put up, arrived quickly and look very nice. I made a mistake and it was a little bit too long but I sawed it down a bit and drilled a new hole for the finial with no problem. Thanks
9 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thanks so much for your lovely feedback, we’re really glad to hear you’re happy with the curtain pole and that installation was nice and straightforward. Great improvising on adjusting the length too! We really appreciate you taking the time to share your experience.
Best Regards
Great experience
Great experience, I needed to check what was included with a curtain rail and received a very helpful and prompt response from the customer service team. Item also arrived promptly and everything was as expected. Wouldn't hesitate to order again.
16 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear our team could help with your query and that everything arrived promptly and exactly as expected. Providing clear information and reliable service is always our goal, so it’s wonderful to know this made a difference.
We truly appreciate your support and look forward to helping you again in the future.
Warm regards,
Ordered two blinds in chocolate
Ordered two blinds in chocolate. One came damaged and they sent black as replacement. Went through paypal resolution and they favoured the seller. They wanted me to pay return costs when they are in the wrong.
After pp decision I appealed and I won the case as wrong colour sent. Fully refunded.
22 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi there,
Thank you for your feedback, we’re sorry to hear you feel disappointed.
Just to clarify, PayPal reviewed the order details and ruled in our favour because the items received matched the order placed. However, you are still very welcome to return the blinds if you’d like to, and we’re here to help you with that at any time. Please feel free to contact our sales team and we’ll support you with the next steps. (Sales@newedgeblinds.com)
Best Regards
Waiting a year for the correct blind to be sent
Wrong size blind was received and I have been waiting for nearly a year for a replacement blind to be sent to me. Each time I email I am fobbed off and told it will be in stock in a couple of weeks and sent straight out to me. Still waiting. Terrible service.
19 februari 2025
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Laura,
We’re very sorry to read this and understand how frustrating this must feel.
We would really like to get this resolved for you as quickly as possible, however we have not yet been able to locate the order from the details provided in the review. We have requested further information so we can identify the correct order and take immediate action.
Please contact us directly with your order number or delivery postcode, and we will prioritise this and work to resolve it without further delay.
Kind regards,
Been reported for defamatory reviews
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
17 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
We’re sorry to read your comments and understand your frustration.
We take all customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. We have not been able to locate sufficient details from your review to investigate this case fully.
We have reached out previously to try and assist, but have not received a response. Please contact us directly with your order information so we can review this matter properly and work towards a resolution.
Kind regards,
Great quality product and a helpful, friendly Sales Team
I used New Edge Blinds to purchase a new roller blind from their extensive catalogue. It arrived in a great protectective cardboard tube and labelled "Fragile", so a lot of care went into that side of it before I'd even opened the tube. The roller blind is really lovely, good quality, with all the fittings accounted for. I feel it is good value for money. I had just one minor question about fitting the brackets (not anything related to the company but to my actual window surround) and they could not have been more helpful. The advice they gave freely was exactly what I needed to know. First class customer service and I'm really happy with my purchase. You can find their online store on Amazon too. I recommend them for any type of blinds you may need.
11 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for taking the time to leave such a detailed review, we really appreciate it.
We’re delighted to hear that you’re happy with the quality of your roller blind and that it arrived safely and well packaged. We put a lot of care into protecting longer items in transit, so it’s great to know that made a positive difference even before you opened it.
It’s also lovely to hear that our team were able to help with your fitting question. Even when it’s something minor or window-specific, we’re always happy to offer guidance if we can, we want every installation to go smoothly.
Thank you again for your recommendation and for supporting our business (whether directly or via Amazon). It genuinely means a lot to us.
Kind regards,
Very poor curtains
Very poor curtains.
Ordered white they were a silver/grey colour but they insisted they were white. Against all white furniture and white bedding they were 100% grey.
Poor customer service, not interested in what I had to say. Would not recommend ordering from this company direct or through 3rd party. (Sold in Debenhams, Boohoo etc)
11 februari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you for your feedback.
We’re genuinely disappointed to see this review, particularly as the concern appears to relate to the shade of white not being an exact match for your existing décor. White fabrics can naturally have subtle variations in tone (for example, soft white, bright white, or off-white), and lighting conditions can significantly affect how a colour appears once hung in a room.
The curtains supplied were the correct item ordered, and we would not intentionally misdescribe a product. While we fully understand that they may not have been the perfect match for your setting, this does not reflect a fault in the quality of the curtains themselves.
We also take comments about customer service seriously. Our team always aims to respond professionally and in line with marketplace and consumer policies, and we are sorry if you felt unheard during the process.
We stand by the quality of our products and the service we provide across all platforms, and we remain committed to resolving concerns fairly and transparently.
Best Regards
Parts missing and no reply from…
Parts missing in initial delivery but after a very persistent battle with various different delivery services the parts were delivered! Cannot fault Keenan and his team for personally making sure this issue was sorted.
The blind kit itself is very sturdy and the mechanism is smooth running, making this a great option for both professional and homemade Roman blinds.
Knowing how dedicated they are to making sure the order was fulfilled I would happily use them again.
26 januari 2026
Svar från Newedgeblinds
Hi Victoria,
Thank you for your feedback, and I’m sorry to hear about your experience.
We’ve been working through a high volume of enquiries, but we’re now fully caught up. If any parts were missing, we’d really like the chance to put this right for you as quickly as possible.
Please could you contact us directly at sales@newedgeblinds.com
, quoting your reference WEB25674, and we’ll arrange the missing parts or a suitable resolution straight away.
Kind regards,
Svar från Newedgeblinds
Hello,
Thank you for your review!
We’re really pleased to hear your order arrived quickly and that you found the ordering process easy, that’s exactly what we aim for.
We appreciate you choosing New Edge Blinds and hope to assist you again in the future.
Kind regards,
No drill blinds require screws
We bought the no drill blind. No relevant fitting instructions were included. We contacted the company and they explained that they didn’t have any instructions but that the fitting was via a pressure/tension system. This has not worked. We do not recommend this company for their no drill blinds or aftercare. The product is not fit for purpose. They have said that we would need to pay for a return.
In reply: you were unable to send any visual instructions (we have email evidence) and we have bought the exact blinds that are supposed to fit our Fakro skylight (can supply proof of this).
Update 22-5-26: The company got in touch to resolve this issue. We were able to return the item at extra no cost and received a refund. The no drill blind requires screws for fitting - this is contrary to what is (still) written on the website which says “no screws” and why we purchased this item in the first place.
21 november 2025
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you for taking the time to leave a review.
We’re sorry to hear that the no-drill blind did not meet your expectations. For clarity, fitting guidance is available, including visual installation instructions, and our team explained that the no-drill blind fits in the same way as a standard blind, with the only difference being that the drill-in brackets are replaced with pressure-fit brackets.
No-drill blinds rely on correct measurements, suitable window, and accurate installation for the system to work as intended. The item supplied was not reported as faulty.
Returns are of course accepted, however free returns are not offered where an item is not faulty, which is in line with our published returns policy.
If you would like further help with fitting or would like us to review this again with you, our team will be happy to assist.
Kind regards,
Problem with ordered quickly resolved
My first order was for a pole and sphere finials, these were all well packaged and received in an appropriate timescale. I then ordered another pole and sphere finials, these were delivered with the wrong finials and was missing a couple of brackets. I contacted the company and I received the correct items within a couple of days which I thought was excellent service. I would certainly use them again.
27 januari 2026
Svar från Newedgeblinds
Hi Derek,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that the issue with the finials and missing brackets was resolved quickly and that you were happy with how it was handled. While we’re sorry for the initial mistake, it’s great to know the replacement was with you within a couple of days and met your expectations.
Thank you again for your patience and for choosing us, we’d be delighted to help you again in the future.
Kind regards,
Great service and answers to questions…
Great service and answers to questions excellent value and quick delivery
26 januari 2026
Svar från Newedgeblinds
Hi Craig,
Thank you for your great feedback.
We’re really pleased to hear you were happy with the service, the answers provided, and the quick delivery. It’s also great to know you found everything good value, that means a lot to us.
Thanks again for choosing New Edge Blinds, and we hope to help you again in the future.
Kind regards,
Item tampered with
The blinds arrived promptly but me heart sank when I saw the amount of tape on the box. The blind had previously been shipped to another customer and we all know what that means! Missing parts! Contacted them which was easy and very good with communication BUT, despite providing evidence that the item had been tampered with and parts were missing I could return at my inconvenience and only get a replacement once the return had been cleared or get the missing/broken parts delivered to fit myself. Overall, not impressed as im awaiting a reply as the missing/broken parts are not in stock.
24 januari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience and appreciate you raising this with us.
We’d genuinely like the opportunity to look into this properly and provide you with a clear update and resolution. If you could please contact us directly at sales@newedgeblinds.com
, including your order details, a member of our team will personally review the issue and assist you as quickly as possible.
We value our customers and are keen to put this right.
Kind regards,
Mid advertised blinds - avoid ordering!
Never leave bad reviews but the customer service is awful. Ordered 130cm drop blinds from b&q, came and only measured to 120cm - brought this up with them and they tried to tell me it’s the way it’s manufactured and that you have to choose 130cm drop to get that. On the b&q website they are all 130cm drop and advertised as that!! Wouldn’t even give me half my money back for the midsold item. They knew I no longer had the original packaging so couldn’t get a refund either. Avoid!!! wish I read these reviews before ordering, seems I’m not the only one who’s had an issue with them.
21 januari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Rhian,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and that you were left feeling disappointed. The drop sizes listed on marketplace sites such as B&Q refer to the maximum drop the blind is designed to fit, rather than the exact finished fabric length. This is a standard industry specification, as the control mechanism and headrail account for part of the overall measurement.
That said, we appreciate this isn’t always made as clear as it should be, and we understand how frustrating that can feel. We did our best to explain the manufacturing specification and explore available options, but returns and refunds do require the item to be unused and in its original packaging in line with marketplace and consumer regulations.
We’re always keen to resolve issues where possible, and we’d still be happy to review this again if you’d like to get back in touch with our team directly.
Kind regards,
Outstanding customer service
Now this is a company with outstanding customer service. Its rare to find any company who wants to communicate with their customers these days and New Edge are definitely an exception to the rule. They replied really quickly when I emailed about the sizes of blinds that I needed to order based on my measurements....even replying on a Sunday! I'd seen their products on a major high street DIY store website but the sizes were limited so I went direct to New Edge on line and I'm so glad I did. Loads and loads of different sizes available direct. Since delivery, which was really quick, they've also provided an after sales email to check that I'm happy. Ive only put one of the three night and day blinds up so far but it looks amazing. Would definitely recommend and will look forward to using them again if I need more blinds.
6 januari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Julia,
Thank you so much for such a thoughtful and detailed review.
We’re really pleased to hear that you found our communication helpful and that we were able to assist with sizing, even over the weekend. It’s great to know ordering directly gave you the flexibility you needed and that delivery and after-sales follow-up met your expectations.
We’re delighted to hear your day & night blind looks amazing already, and we hope the remaining ones look just as good once installed. Thank you again for the recommendation, we look forward to helping you again in the future.
Kind regards,
This company is brilliant!
This company is brilliant!! Half the price of B&Q. It just shows that it pays to check who supplies the big companies and then just go direct. Love my new blinds and will be back in future! Thank you 😊
4 januari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you so much for the brilliant review, we really appreciate it!
We’re glad you found us directly and that you’re happy with both the value and your new blinds. It means a lot to hear you’d come back to us again, and we’re grateful for your support.
Thanks again for choosing New Edge Blinds, we look forward to helping you in the future.
Kind regards,
Curtains exactly as described
Easy to order and curtains were exactly as described. Only gave 4 stars due to tracking information was not recognised on courier's site.
12 januari 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Jax,
Thank you for your review and for your positive comments about the curtains and ordering process.
We’re pleased to hear the curtains were exactly as described. We’re sorry about the confusion with the tracking information, this can occasionally happen before the courier’s system updates, but we appreciate you flagging it.
Thank you again for your feedback, and we hope to assist you again in the future.
Kind regards,
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