Very precisely made custom fit fly screen that doesn’t need any drilling to fit. It works very well although different to their screens I have fitted in the past. Allen key tightening system a bit fid... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Blinds arrived after I chased them up but took ages to arrive. Measurements were fine and it fitted my window, although I had to use silicone to seal around the edge. Instructions pretty good. Blind... Se mer
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For months we have had a daily 4am visit by a crow who taps at the bedroom window and screeches and we've tried everything to discourage ir. Everything! It came the morning after the screen was fitte... Se mer
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A good product except that no allowance was made in the measurement for the 2 small brackets holding the cassette in place meaning that the whole construct was 10cm too long so I had to chop off the b... Se mer
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Företagsinformation
Skrivet av företaget
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Skrivet av företaget
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Kontaktuppgifter
Storbritannien
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Svar från Newblinds.co.uk
Thank you for your feedback! We're pleased to hear you're satisfied with the product.
Very fast delivery and product is great…
Very fast delivery and product is great as expected
4 februari 2026
Svar från Newblinds.co.uk
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Item is just as described.
Item is just as described.
Didn’t hear anything for an over a week so contacted them. They advised they were awaiting stock to arrive. Not a problem but some communication wouyhave helped. Item arrived a few days later and was perfect.
20 januari 2026
Svar från Newblinds.co.uk
Dear Graham,
Thank you for taking the time out to send us your feedback we really do appreciate it. We are sorry for the issue regarding stock and that you were not informed at the time of order and for any inconvenience this caused you.
Excellent product and service
Blinds were perfectly made dispatched quickly well packaged and any communication has been professional and prompt. We wouldn’t hesitate to use again
30 januari 2026
Svar från Newblinds.co.uk
Dear Hazel,
Thank you for taking the time to send us a review, It's very much appreciated 🙂
We are so pleased you were happy with the service & blinds you received from us.
Don't say you haven't been warned...
I spent in excess of £1,000 on a electric blind which went faulty within the first 6 months. New Blinds were quick to blame 'Paint on the rail' as the fault despite me having video evidence to prove the motor was faulty. I escalated the issue to the MD, I supplied the video evidence but they just fobbed me off. they have not tested the motor, the have not carried out any diagnostics they just blame me as a consumer! absolutely disgusting approach to customer service. I am now looking to pursue NEW BLINDS through the small claims court.
buy from them at your own risk...
you only realise how bad someone is when it all goes wrong!
6 januari 2026
Omdöme utan inbjudan
Svar från Newblinds.co.uk
Hi Steve,
Thank you for taking the time to leave a review.
I’m sorry to see that this has been your takeaway, particularly given the lengths we went to in order to investigate the matter carefully and reach a fair resolution.
To clarify for other readers, the blind was returned to the factory for inspection and testing. On receipt it was not operating and had entered the motor’s built-in obstacle protection mode, which is designed to stop operation if resistance within the rail exceeds safe limits.
During inspection, evidence of significant spray paint contamination was found within the headrail and track, with dried paint interfering with the turning of the louvres. This included paint on the electrical contact points. We also shared photographic evidence directly with the motor manufacturer, who confirmed that this type of contamination can affect performance and is not covered under warranty.
In addition, videos provided during the dispute showed that the motor assembly had been partially disassembled and the belt driven using a power tool. This is not representative of normal operating conditions and further compromises the reliability of any subsequent diagnosis.
Despite this, we were able to return the headrail to a working and usable condition, albeit not performing to expected speed parameters. In addition, we agreed to replace the track at cost, and we have also agreed to replace some fabric following your later feedback regarding the hems not being level on some of the louvres.
We always aim to handle faults fairly and professionally, and where a manufacturing defect is confirmed we replace without hesitation. In this case, the conclusions were based on physical inspection and manufacturer feedback rather than assumption.
You have my direct contact details and you are welcome to contact me directly if you would like to discuss the outstanding points further and bring matters to a conclusion.
Kind regards,
Tim Pendleton
Managing Director
Newblinds.co.uk
Svar från Newblinds.co.uk
Thank you for taking the time to leave feedback. We’re delighted to hear your charger arrived on time and everything went smoothly.
Perfect Fit Roller Blinds
The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or delivery pre-alert received (ordered during Christmas break so that was probably the reason).
26 januari 2026
Svar från Newblinds.co.uk
Thank you for your review. We’re delighted the blinds look great and were easy to install, and I’m glad our team could send the missing cover plates quickly. We appreciate your note about the lack of an ETD — the Christmas period can cause gaps, but we’re working to improve this. Thank you again for your order and feedback.
Great blinds, great customer service.
I needed blinds throughout the house. I bought a couple. The cheapest they have, I think. Frankly, they're great. Don't look cheap, work well, look good. I bought more. All of them (says my builder) went up fine. Until one turned out to have a fault. Please read on - this is why the company's great. I emailed them about it. They asked for more details. Within four days of the initial email I received a replacement. Pretty darned good customer service for 2026. I will buy more.
15 januari 2026
Svar från Newblinds.co.uk
Hi Fiona,
Thank you so much for taking the time to send us a review. We are so pleased you are happy with your Venetian blinds and the survive you received from our customer service team🙂
The blind colour we ordered was…
The blind colour we ordered was discontinued so we got an email to let us know. Offered a slightly different colour which was fine but when it arrived it was not as described on the website (aluminum not wood) and the metal slat at the bottom of the blind (Venetian style) was full of rust and the paint was bubbling. Finally, no fitting instructions included.
Review amended - Feb 2026. Aftercare fantastic and no quibbles about collection and refund of the faulty blind. Rating changed to 5 star as once the issue was identified New Blinds couldn't have responded and rectified the situation any more quickly.
22 januari 2026
Svar från Newblinds.co.uk
Hi Emma,
Looking at your order I can see that you have ordered the from the Aluminium range. I have looked through the emails but cannot see that you have reported the issues you have raised with our customer service team.
Please could you send over a photo showing the rust and bubbling and we will get this looked at urgently for you as they should not have arrived like this.
Somfy Blind Charger
The new charger came and now able to charge the Somfy blinds and get them working again.
However the delivery was very slow even allowing for Christmas and New Year and relatively expensive for such a small package
20 januari 2026
Svar från Newblinds.co.uk
Thank you for being our customer and leaving us a wonderful 4-star review.
We're glad to hear the new charger has arrived and that your Somfy blinds are now working again. We apologise for the delay in delivery and appreciate your patience, particularly given the time of year.
Your feedback regarding delivery time and cost has been noted.
-Newblinds Team
Overall very satisfied.
These blinds are of good quality and reasonably priced and they look great. I ordered 10 in total. I made a mistake with the original order (I had only ordered 9). Emailed the company and was told that I would have to place a separate order for the other one. Anna advised that she would ensure that the factory knew of is and would hold back the original order so that all the blinds could be delivered together and this is what happened. My other mistake (yes, another one!) was to assume that the glass of each of the conservatory windows was the same depth. The brackets for the top windows were too small therefore did not fit. I contacted them again and Anna arranged (at extra cost) to send out the larger brackets. I could not argue about the extra cost as it was entirely my fault and it wasn't much.
Overall very happy with my interactions the only frustrating bit was not being able to phone the company and actually speak to someone. This said, all my emails were acted upon quickly and efficiently and all issues resolved.
20 januari 2026
Svar från Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.
We're sorry for the frustration caused by not being able to speak to someone by phone. We understand how important that can be.
That said, we're pleased to hear that your emails were handled quickly and efficiently and that all issues were resolved.
Your support means the world to us, and we can't wait to serve you again.
Svar från Newblinds.co.uk
Hello - Thank you so much for your wonderful feedback. We’re delighted to hear you’re happy with both the perfect fit shutter and the service. Your recommendation means a great deal to us
Good communication but asking my views…
Good communication but asking my views on samples before I had received them
19 januari 2026
Svar från Newblinds.co.uk
Thanks for the review. We hope to serve you again in the future.
Svar från Newblinds.co.uk
We apologise for the delay and appreciate your patience. Your comments have been noted and will be used to help improve our delivery service going forward.
Svar från Newblinds.co.uk
Hi Amanda,
Thank you for taking the time out to send your feedback, we really appreciate it and are pleased you are happy with your no drill roller blinds.
Please note that the factory cut off lead times for before Christmas delivery were the 05/12/2025, 5pm, so any orders placed after this date were subject to start production on our return back from the Christmas close down from the 5th January 2026 and put on our standard lead times of 5-7 working days from this date. There was a note online advising all this information prior to ordering.
Nice blind
Nice blind, but you cannot call them for love nor money.
I have 5 more blinds I want to order, but some are complicated and need verbal advice.
1 april 2025
Svar från Newblinds.co.uk
Thank you for your feedback, and I’m really sorry you’ve had trouble getting through to us. We never want anyone to feel stuck when they need advice, especially with more complex orders.
If you’d like, you can email us with your details and the best time to call, and we’ll arrange for a member of the team to ring you directly. We’re always happy to talk through the more complicated blinds to make sure everything is exactly right for your space.
We appreciate your patience and would love to help you with your next order.
Fast efficient service
13 januari 2026
Svar från Newblinds.co.uk
Hi Peter,
Thank you for your review.
We are happy to hear that you are please with the fast service you received on your Somfy Motor order with us 🙂
New kitchen blinds
New blinds arrived before Christmas as stated on ordering but power supply missing, had a couple of days before Christmas to dispatch but did not send till 6/1/26 then took till 12/1/26 to be delivered, so no working blinds over Christmas and new year.
12 januari 2026
Svar från Newblinds.co.uk
We're sorry that although the blinds arrived before Christmas, the missing power supply meant they couldn't be used over the Christmas and New Year period. We also apologise for the delay in dispatch.
We appreciate your patience and have noted your feedback.
Thank you!
The blinds are very good quality
The blinds are very good quality. Customer services are very helpful and from ordering to receiving my blinds was very quick. Altogether I was very pleased and would shop with Newblinds again.
25 december 2025
Svar från Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Good quality blinds
Good quality blinds. But first one was delivered damaged. Customer services were excellent and arranged a replacement within a few days.
Very accurately measured and made and easy to fit.
4 november 2025
Svar från Newblinds.co.uk
Hi Mr Philip Sketchley,
Many thanks for taking the time to send us a review, we are so glad you are happy with your Roller blind and with the service you have received 🙂
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