Newblinds.co.uk Omdömen 

Xcelleby orpt swrvice

Quick to provide samples and speedy despatching orders. Blind was perfect fit for Velux window.

Amazing product and very easy to navigate the website
Delivery was very quick

I found that the blind was the right size and works well for me. However i found the clips on the motor side a little difficult to engage it is secure when in. It provides the sun screen we wanted and stops the heat coming in.

Blinds arrived after I chased them up but took ages to arrive. Measurements were fine and it fitted my window, although I had to use silicone to seal around the edge. Instructions pretty good. Blind works fine as expected.

The Quality

Quick and efficient service.

Great product. Easy to hang, prefectly measured and work well.

great bit of kit, clear instructions for measuring and fitting, well built, good price and fast production & delivery

A good product except that no allowance was made in the measurement for the 2 small brackets holding the cassette in place meaning that the whole construct was 10cm too long so I had to chop off the brackets and use a grab adhesive instead of screws. Worked perfectly well despite this.

Straight forward to order and perfect fit - and easy to do so. Very effective in use.

The pet-resistant aspects of the retractable screen refers to only the mesh. The mesh comes out of the channels/frames with even very gentle pressure, such as with one finger, making it unsafe for homes with pets. The screen we purchased has been a wasted £620

I purchased the retractable door insect screen for a tall first floor window after researching pet-friendly window/door screens for a few months. I also discussed our requirements with a member of staff at Newblinds. I bought this particular insect screen because the mesh was advertised, in several places, as "significantly more resistant, pushing and repeated contact'/repeated impact from the door side" etc. We included the sliding bolts in the order as the website claimed that, "In homes with dogs or larger cats, we strongly recommend adding the optional pair of sliding bolts. These lock the screen in the deployed position, dropping the keepers fixed to the top and bottom guide, so the screen cannot be pushed open by a pet pressing against it.” I have screenshots of all these claims.

On installation, we discovered that the slightest pressure, e.g., with one finger, made the mesh come out of the bottom channel (and then from the top channel), creating semi-circular gaps through which a cat could easily fall through. This made the screen unsafe to use as it would mean that if our small cat even pushed her nose against it, the mesh would come out of the channels. I contacted Newblinds, and they asked us to carry out several checks to make sure the screen had been measured and installed properly. All the checks and necessary corrections were implemented, but these did not fix the problem.

By this time, we had spent £320 on the screen, and an additional £300 on the installation and subsequent checks. I therefore requested Newblinds to either refund what we had paid for the screen, or provide pet-safe mesh that we could fix to a locally-built frame. I also suggested that they change how they advertise the retractable insect screen to make explicit that the mesh would come out of the channels with the slightest pressure and that the pet-resistant claims were restricted to only whether the mesh would tear or not, and that it could be easily pushed open with the slightest pressure.

Newblinds asked us to return to the screen for their own checks and provided us a postage label for the same. The screen was collected by the courier on the 14th July 2026 - and I have not heard back from Newblinds since then. It has been three months since we ordered the screen, and nearly two months of several post-installation email exchanges with Newblinds about the problem - and I simply don't have the energy and time left to continue pursuing this with them.

After struggling with flies and other insects for a long time, we finally decided enough was enough. We'd previously tried cheaper magnetic screens, but they never really solved the problem.

I chose Newblinds because of all the great reviews, although I honestly had no idea how the product was installed. I didn't even know how to measure properly and actually measured it incorrectly the first time!

A huge thank you to Anna and Gemma from the customer service team. They were incredibly patient, friendly, and never made me feel like I was asking too many questions. They guided me through the measuring process and installation step by step until everything was sorted.

We've been using the screen for about three weeks now and it's been fantastic. It works exactly as we hoped, and I honestly wish we'd bought it much sooner. I've already recommended Newblinds to friends and family, and wouldn't hesitate to buy from them again.

Good, well made and well priced product but poor instructors for mounting no- screw fly screen. Difficult to see which way is in or out and words like "clockwise" seem beyond them. This is a shame as it spoils the product.

UPDATE... the screens which I had ordered were measured at 35...advert shows customer cutting to size once received, aparantly that's the old version, as for the wrong size... I ordered 5 x 35 width, no idea how but order shows I order 45...almost 10 inches too big, so how did the screens turn up at mine 35 just as I'd measured?? All I wanted contact for was how to cut down as video is misleading, I'm now sorting out via tapping away instead of talking to a human as they don't seem to want to conversate with people in the conversational way, it would have been so much easier to have sorted this out, tracking was only given the day after I queried any updates,it wasn't anything moany, all of a sudden they get sent out the next day, it was rushed as received tracking the next morning, had no time to sort out where to leave, deliver or pick up as I had work, so it leads to me wondering how the sizes could be so wrong, hopefully they will be sorted out, and il then update my review, I wouldn't have done a bad one if they had only answered the phone!

Ordered fly cscreen blinds for all windows, had to chase the order, it then arrived next day without warning, I was out so then had to chase via delivery place, once arrived, no instructions, video wasn't any good at all, tried calling, phone number only has automated message saying to send message via email, iv done this but only getting automated response, I can't fit blinds until someone gets back to me, why have a phone nber if no one answers, requesting refund from paypal

Perfect fitting blinds makes a fly free home

28th July Update:
As seen below - Newblinds responded to my yesterday's negative TrustPilot Review within a few hours and reached out to me both directly via email too so I'm changing it to a 4 star review. (And to be fair, the missing 5th star is also mainly down to product design flaw, not to the company's over review => I accept technical errors can happen, and I think they reacted professionally to solve the issue and prevent it to happen again ) .

It appears they may not have received my emails sent due to technical errors - and they are looking into it to prevent this happening again to other customers.

Regarding the product: I ordered a Roller Pet Screen for my window, to keep our cat safe inside, while the window is open. The Roller Pet Screen is high quality material, easy to install, good instruction - however the locking mechanism only safe and secure for a pet free house, because it holds the pet screen secure as long as nobody it touching it, but if my cat goes there and gives a fairly gently push with its paw or head, it rolls up immediately (It felt like installing a high quality security front door - with a key permanently left in it from the outside...)
I overall was still happy with my initial first Pet Roller Screen order (I just made my own DIY Secure lock on it to keep my pet inside) and ordered 3 more Roller Pet screens. I also sent them a feedback and suggestion about this design fault by email a month ago, but if they are not receiving it due to technical error, then they may not act upon it (and the Roller Pet Screens remain unsecure to keep pets inside..

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27th July (Original Review): Product from my first order was good, but now, that I placed a 2nd order: Customer Service seems to be non-existent.

Their phone number only has an automated voice message telling you to contact them using the email address indicated on their website and in the order confirmation—but you cannot leave a message or speak to anyone on the phone.

I placed an order about a month ago. Since then, I have emailed them weekly asking for an estimated delivery date. That is four emails so far, and I have received an answer to NONE of them.

The “funny” thing is that, when you place an order, their order confirmation tells you to message them using the email address indicated on their website and in the order confirmation WITHIN 24 HOURS if any changes need to be made to the order—which I did. But what is the point if they do not monitor this email address, or if they monitor it but do not bother to respond?

However, I do see them responding to negative reviews on Trustpilot within a few days, so it seems their limited Customer Service resources are entirely allocated to responding to Trustpilot reviews. Therefore, it seems that the best way to communicate with Newblinds.co.uk is by leaving a negative review on Trustpilot.

I’ll find out soon...

The blinds and installation packs were delivered about 3.2 weeks after the order. Thank you for that.
The frames are fairly sturdy but not heavy.
Installation was not difficult, but one does need to be careful especially if you do not want to drill your window frames or walls. So getting the points where you want to stick the net frame marked beforehand is better.
It looks good when fitted and the white option blends well with our frames. I noticed from the previous one we bought that it's best to use whatever you are using to stick them to your window frame down the whole length on both sides so you have no little gaps that spiders or smaller insects can come through behind the frame.
I deducted one star for two reasons:
1. Delivery time is too long. Having to wait nearly a month in this heat is not easy - so please do something about your lead time.
2. Pricing. This product is quite expensive without the sale, so not affordable if you want to do all your windows or doors.