4 time in the last 12 months I have add issues with live channels not workong or audio and video does not align. Think I need to consider getting a refund
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been using this for a while, 3+ years, over the past 12-18 months I saw quality drop, lag, freezing, unavailability ... So I have been trying a few other services over the past few months but Have co... Se mer
Been using this service for over 4 years now but over the past 12-18 months the service has been getting worse. The service is currently disgraceful with constant issues, customer service that d... Se mer
Been using this service for over a year yes some problems happen but get sorted after 24 hours unless your impatient for some reason. The support isn't the quickest but get back to you still rather th... Se mer
Företagsinformation
Skrivet av företaget
Netflytv.com offers a premier streaming experience with a vast selection of high-quality channels and on-demand content. Enjoy seamless streaming in 4K, FHD, and UHD without the hassle of buffering or freezing. Accessible on various devices, their service ensures reliability and convenience. With attentive customer support and a 30-day money-back guarantee, Netflytv.com aims to deliver a top-notch entertainment solution tailored to your preferences.
Kontaktuppgifter
36 Richmond Road, WC75 4DR, London, Storbritannien
- support@netflytv.com
- netflytv.com
3,4
Medel
215 omdömen
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Excellent service the best that I have…
Excellent service the best that I have ever used and I ha ve alot ....but you guy ...are the crem Dela crem...
9 april 2024
Hasslefree
21 mars 2024
I like the channels and the programming…
I like the channels and the programming offered only sometimes shows freezes and channels without signal
16 mars 2024
Rubbish recording tape to disk
I required a video transferred to DVD. Checked the video first to make sure it was OK. What I received back was complete rubbish. Three quarters of the recording, where the lighting looked as though there was a thunder storm and the rest was a blizzard.
12 mars 2024
Omdöme utan inbjudan
Svar från Netfly TV
Thank you for your feedback. We apologize for the inconvenience.
Our service was functioning correctly at the time of your transfer. The issue might be with the app you used. Please try using a different player or updating the app.
For further assistance, contact our support via live chat at netflytv.com.
Svar från Netfly TV
We appreciate your positive response and are here to help whenever you need support. Thank you for choosing Netfly TV!
Unreliable service and Scammers
Havr been in touch with "Jasmine" Services not working, channels always have errors or Black screen. She keeps telling me to restart which never works. I asked for a refund and she claims she does not know who I am, though we've been conversing about the crappy service for a week now. No service and no help. My advice is to believe the negative reviews and STAY AWAY!
25 februari 2024
Omdöme utan inbjudan
Svar från Netfly TV
I've checked with Jasmine, and it seems there's no issue on our end. We've noted your request for information here on Trustpilot, but unfortunately, we haven't received a response. To assist you better, please share your account details via email at support@netflytv.com. We'll verify and assign a tech expert to help resolve your concerns promptly.
Channels
Some channels have buffering, freezing while watching,I have to switch from the watched channel to another channel then back to previous channel, so you may get to watch or not. I have two Firesticks both 4K and are fairly new. So, that’s why I gave this rating
3 mars 2024
Svar från Netfly TV
We appreciate your feedback and apologize for the inconvenience you've experienced with our service. We understand the frustration caused by buffering and freezing on some channels. To ensure a smoother viewing experience, we recommend trying the following steps:
Ensure a stable internet connection.
Clear cache and data on the app.
Restart your Firesticks.
If the issue persists, please reach out to our support team at support@netflytv.com with specific details about the channels affected. Our team is dedicated to resolving such concerns promptly and ensuring your satisfaction.
Thank you for your patience and understanding.
We keep having issues with Neyflytv…
We keep having issues with the Neyflytv service and the reset feature does not seem to make any difference. Many times we notified them by chat and email but the issues persisted. They also recently refunded one of our subscriptions in error, that resulted in them cancelling one of our subscriptions. The error was made by one of their staff, yet they penalised us for their mistake, that cannot be right.
The service when it works is OK but there are too many recurring problems that they do not seem able to rectify in a timely manner. The 24 hour catchup is a bit limiting especially when it doesn't work. We prefer to use the chat facility as when emailing them they take a lot longer to reply, if they bother to reply at all.
1 mars 2024
Svar från Netfly TV
We apologize for the inconvenience you've faced with Neyflytv service. Our team has thoroughly checked and confirmed that our service is functioning correctly. We understand the challenges you're encountering and have provided several solutions.
To ensure a swift resolution, we kindly ask you to contact our dedicated support team at support@netflytv.com. Upon reaching out, we will assign a tech expert to assist you personally and address any lingering issues.
Your satisfaction is our priority, and we appreciate your cooperation in resolving this matter.
Rubbish
Rubbish, app complicated, not user friendly, customer support unhelpful, wasted 2 hours of my life trying to get it to work and they won't refund £1.99 of a failed trial
25 februari 2024
Omdöme utan inbjudan
Svar från Netfly TV
We appreciate your feedback. However, we'd like to clarify that we don't provide the specific app you mentioned. Our service is compatible with various apps. Please feel free to use any app of your choice. If you have further questions or need assistance, contact us at support@netflytv.com.
A bit meh, I'll stick to torrenting
Clunky website. Bad, slow, customer service. However, there are a lot of channels available. Although for some reason it's severely lacking in Netflix in English. While the shows themselves are in English, you often have to watch with subtitles in Dutch or something. Not really sure it's worth the cost.
13 februari 2024
Omdöme utan inbjudan
Svar från Netfly TV
Thank you for sharing your feedback. We want to assure you that our customer support is here to assist you, with live chat available 10 hours a day and 24/7 email support. While we understand your concerns, we recommend exploring our service further with a one-month subscription to fully experience our diverse content library. If you have any questions or need assistance, please don't hesitate to reach out.
Good customer service
When I first signed up I forgot to add a feature to my subscription but customer service fixed it quickly
1 februari 2024
Great value
Only had it a few days but so far it's fantastic only thing I find is some movies and series there is a picture audio delay and can't find a setting for it but all in all works great
6 februari 2024
Omdöme utan inbjudan
I’m very happy with my service.
1 februari 2024
Would like to be able to setup channels…
Would like to be able to setup channels to be just US channels instead of going through all the different countries channels. And has a bad lag on button response.
1 februari 2024
Svar från Netfly TV
Thank you for your feedback. To customize your channels to only display US channels, please follow these steps:
Log in to your account.
Select your IPTV account.
Click on "Edit Channels & VODs."
Remove any channels that you don't want to see by deselecting them.
We appreciate your input, and we're constantly working to improve our service. If you have any further questions or need assistance, please feel free to reach out.
Excellent product and 5🌟 customer…
Excellent product and 5🌟 customer service. I struggled to follow the VERY SIMPLE process to activate the app. I needn’t have worried and nor should you.
Go on live chat if you have any questions. They are brilliant and anticipate the questions you will ask and have the answers before you have thought of the next one. The picture quality is superb. Fully recommend. I will comment on their facebook post. Feel free to contact me to validate this rating, which is definitely 5🌟
25 januari 2024
Omdöme utan inbjudan
Svar från Netfly TV
Thanks for the stellar review! We're delighted you found our product excellent and our customer service top-notch. Your feedback on the activation process and live chat support is much appreciated. Feel free to comment on our Facebook post, and if you need anything else, we're here for you!
easy to renew
3 januari 2024
Svar från Netfly TV
Absolutely! Making things easy for you is our top priority.
Great service and quick response
8 januari 2024
Svar från Netfly TV
Thanks for the positive feedback! We're thrilled you had a great experience with our service and quick response.
Excellent quality and service!
Great quality and service provided! Loyal customer for over 2 years now.
31 december 2023
Svar från Netfly TV
Thank you for being a loyal customer for over 2 years! We're thrilled to hear you've had a great experience with our quality and service
I am really enjoying it.
I am really enjoying it.
The picture quality is so fantastic and customer service is so great
30 december 2023
Svar från Netfly TV
We're thrilled to hear you're enjoying it! Thanks for the compliments on picture quality and customer service
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