Nestera Omdömen 

Nestera's customer service was great! They were responsive to questions and helped us get everything we needed for our first coop

Paid for 2 large hen houses 6 days ago (4 business days) for over £1000 these as these are meant to be the best on the market and shipping is meant to be 2 - 4 business days.
We currently have a problem with Foxes and Rats on our small holding that have eaten through our wooden Coop so need to protect our girls.
2- 4 business days was quiet long and they don't offer next day for emergencies, which happen.

Due to no correspondence I rang today and was told it’s their busy season so demand is high. Surely they should be prepared for this and have stock in then ?
dispatch will be in another 2 business days ( 4 days time ) due to the weekend. The courier will take another 2/3 days so If I'm lucky they might be delivered within 2 wks but its good Friday and Easter next weekend.
I've had no email since ordering to even explain the delay so I wouldn’t have known had I not contacted them, I am very disappointed by the lack of communication and inaccuracy of the estimated delivery time when ordering and no warning there could be a delay during busy times.

Although I experienced a few issues initially, the customer service team is outstanding! Totally trust worthy and the coop is fabulous. Thank you Carly you were an absolute star !.

Bought a solar powered wifi camera nest box in 2023. Great item but I found it quite annoying how often I had to recharge the camera last year. Not ideal, so I decided to investigate this and discovered that the label on the solar panel switch had been stuck on the wrong way round. Therefore all this time it had been OFF.!

The chicken house arrived flat packed with a couple of bits missin.g mainly due to the packaging getting a small tear in one of the boxes. These things happen in life, although potentially the fixings could be in a small cardboard box or stronger plastic bag. Overall the main components arrived really well packaged and in the same excellent condition they left the factory. Pretty easy for sopemone as impatient as me to put together. The components (walls/roof/floor and main fixings) are pretty rugged and I can see this chicken house lasting for a very long time. Our chooks took to it straight away and due to where we are living at the moment, it needs moving a round the garden, which is very easy. We saw this advertised on a YouTube video and are really glad we decided to buy it. Back to the missing componenets. I emailed Nestera, told them exactly what was missing and the parts arrived by first class post the next day. Really satisfied with the company and the product.

We purchased a small Nestera ground coop roughly a month ago. While the design is very good, we have had a number of issues: The coop door gets stuck when opening and closing; the perch we were sent does not have holes drilled in it to allow you to secure it in place; the automatic door opener/closer does not attach to the coop properly; and we were supplied one incorrect part. This could all be resolved if Nestera customer services were available to speak to, but despite calling and emailing, I have not been able to get hold of anyone.

Purchased their Bird house with camera and solar panel for a little over $300. Had technical problems every so often that required some work and then finally had major issues with the battery keeping its charge recently. I used the item for 1 bird season. Reached out to customer service looking for help and was told its out of warranty. I was looking for a solution, perhaps buying a new camera or solar panel but they offered none of these options. Disappointed but will purchase a more reputable brand in the future.

Ordered my coop on Sunday and it arrived on the Tuesday. My husband built the coop with ease. It looks amazing and is super spacious and sturdy. I did call on the Tuesday morning to ask when the delivery was expected as I hadn’t received a shipment notification. To my surprise it was already sat at my back door (I was at work when they delivered) Nestera customer service were absolutely lovely on the phone. Never spoken to such a happy customer service person before. The lady sent me a proof of delivery so I could see it was delivered.
Can’t wait for my chickens to arrive in a couple of days and live happily in the coop. Would 100% recommend Nestera.

Wir haben seit einem Jahr den Wagon und sind sehr zufrieden. Schaut gut aus, ist super einfach zu reinigen und notfalls auch zu desinfizieren. Das geht sogar mit dem Hochdruckreiniger wenn nötig. Hatten bisher keinen Milbenbefall. Die Hühnerschar wächst und wächst. Deshalb habe ich heute einen zweiten Hühnerstall von Nestera bestellt, allerdings in einer anderen Ausführung. Ich bin mir sicher, dass wir auch mit diesem zufrieden sein werden!
By the way: Ich lese immer wieder davon, dass nach isolierten/gedämmten Ställen gesucht wird und das Leute das Fehlen eben so einer Ausstattung bei Nestera als Kritikpunkt aufführen. Eine Dämmung ist nicht nur unnötig sondern kann sogar schädlich sein. Hühner sind bis -15 Grad kälteresistent solang sie zugluftgeschützt sind. Also bitte erstmal richtig informieren bevor man unberechtigt Kritik ins Netz setzt. Alles richtig gemacht Nestera 😉

I bought a nestera ground small in april 24. The door is not functioning, it gets stuck every time it has to close. I already received spare parts to fix it but the problem still occures.
I contacted nestera with the demanded pictures and video's and still no answer.
I bought a coop that I can't use for 9 months because it's unreliable. And nothing happens.

25 year guarantee but even problems in the first year don't get solved!

Worst of all they are so expensive!

I want a new coop to replace the faulty one. Im sick of waiting on customersservice.

Deftige kippenhokken en heel behulpzame klantenservice

Really pleased with the coop, easy to put together, had the large one which took about 1 hour and 20 minutes to assemble, great customer service and speedy responses to my emails, definitely recommend and use them again.

Placed order for 3 sets of Teak wood utensils for Christmas presents. Site says shipped Dec 6, Go into the tracking it says, waiting for carrier pickup. I have sent 3 expedites and only get a form letter response. Even after I sent the 3rd asking them not to send a form letter. It is now Dec 23rd nothing arrived, no idea whats happening. I am anticipating this is a fraudulent company and I got ripped off !!. will wait a few more weeks before going to credit company for refund

Le poulailler est très bien, mais il est plus petit qu'attendu. J'ai donc envoyé des mails pour faire un retour. Je n'ai toujours pas de réponse après 6 jours. Le numéro de téléphone ne fonctionne pas, ça raccroche immédiatement. Aucun moyen de contacter Nestera, on est donc loin des promesses faites sur le site...

Le service est particulièrement attentif aux clients et ultra réactif.
Franchement, je recommande à tout le monde.

Klantendienst is top

Commande reçue le 29/11/24, je l'ai monté ce 08/12/2024. Si ce n'est la porte qui est absente du colis (j'ai contacté le SAV suite à ce soucis), la qualité est impeccable et le montage super simple.
J'attends donc la pièce manquante afin d'être satisfait à 100%.

Pièces manquantes, trou pas fait. La qualité n'est pas au rendez-vous du prix. Et comme tout se passe via internet et que les boites sont énormes, les retours sont compliqués ! Passez votre chemin.

Déçu du SAV porte automatique
Quelques semaines après avoir acheté mon poulailler la porte automatique a commencé à ne plus se fermer En effet avec le froid et l’humidité de l’hiver la porte métallique a tendance à se coller sur la paroi plastique.
Après en avoir informé à plusieurs reprises le SAV nestara pour un remboursement car la porte ne fonctionne pas correctement
Celui ci me dit qu’il ne peut rien faire étant donné que je dépasse les 30 jours pour une quelconque réclamation
Voilà 170€ à la poubelle

Haven't set it up yet, called them to return because £50 off on black Friday deals. They said no need to return and order another one, they refunded the £50 for me. Now that's great customer service. Answered phone straight away. Lady was so helpful and professional. Wil look forward to installing it and confident if any issues their tech team are a call away. Highly recommend.