Wanted a quick fix after I was scammed by a builder, this left me on a tight budget. I had great communication from jake, we had a small hiccup with the order but it was quickly and professionally re... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is our second order we have used the wall slatting revamping the front of our bungalow (looks fab) and now we’re putting a composite flooring in our Garden Room . You get brilliant service from J... Se mer
Företaget har svarat
I really loved the look of this slatted composite but I could not make it work. The Slatted look was only available as Cladding, rather than a fence and it had to be built from the ground whereas i n... Se mer
Great products, easy to work with, really good quality and look fantastic once installed. I under measured slightly and rang jake to explain i only needed a few more lengths to finish the job and he w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NEOWALL is a contemporary product for interior spaces that has taken the market by storm. It is what we call a Fluted Panel, (three-dimensional vertical channels that create a stylish effect with light and shadow). Fluted panels are a global phenomenon that brings a high-end styling take on decorative paneling. Whether you are a design professional or take an interest in modern-age interiors for your living spaces.
Kontaktuppgifter
107-109 St. Barnabas Road, LE54BW, Leicester, Storbritannien
- info@neowall.co.uk
- neowall.co.uk
4,7
Utmärkt
80 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Reasonable price and nice quality…
Very reasonable pricing and nice quality. Not installed yet but looks good. They didn’t have the initial colour I wanted in stock, so I compromised. No initial updates on delivery but once I got in contact, Jake was all over it with updating me.
26 november 2025
Svar från Neowall
Thank you so much for your review! We’re really glad to hear you’re happy with the quality and pricing of your Neowall order. We apologise for the initial colour not being in stock and appreciate your flexibility in choosing an alternative.
We’ll continue working to improve our communication so your next experience is even smoother.
Thanks again for choosing Neowall — we can’t wait for you to get everything installed! If you need anything in the meantime, we’re always here to help.
Second time lucky!
After having been let down several times by another online seller I decided to give Neowall a try, helped along by their Black Friday sale.
I ordered enough product to clad the front of our new garden room.
I was very impressed with Jake who called with a query on my order and made sure I received the correct corner trims, and my order was delivered the next day after a call from the driver to tell me he would be along in about an hour.
Very impressed with the product, so placed a second order to finish my project, ordered on a Sunday evening and goods delivered on Tuesday, same driver and a phone call before delivery again.
Good, old fashioned customer service, can't beat it!
18 november 2025
Svar från Neowall
Thank you so much for taking the time to share this wonderful review! We're truly glad you gave Neowall a chance after being let down elsewhere, and even happier to hear that your experience with us made a positive difference.
It’s great to know your garden room project is coming together smoothly, and we really appreciate your repeat order.
If you need anything else as you finish up your project, we’re always here to help. Enjoy your new space!
Neowall SPC flooring
I’ve just fitted Neowall’s SPC medium oak flooring, and my client couldn’t be happier with the result, It has completely transformed her living room giving it a clean, modern, and luxurious look.
I was also impressed about the service they provide you can really tell Neowall cares about their products and their customers.
Overall, I highly recommend Neowall’s SPC flooring to anyone looking for a premium finish It’s a five-star product all the way!
24 oktober 2025
Omdöme utan inbjudan
Excellent product and delivery
Excellent product and delivery
Well priced couldn't fault the company
30 oktober 2025
Omdöme utan inbjudan
Svar från Neowall
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with both the product and delivery. It means a lot to us that you found Neowall well priced and easy to work with. We really appreciate your support.
The Neowall Team
Svar från Neowall
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service. Your feedback means a lot to our team. If you ever need any assistance or have future projects in mind, we’ll be more than happy to help!
— The Neowall Team
Staff very friendly & helpful my…
Staff very friendly & helpful my cladding was delivered when I was told & any problems was resolved easily. Thank you
24 september 2025
Svar från Neowall
Hi Joy,
Thanks so much for leaving a review and sharing your experience,
We really appreciate your support and hope to work with you again on future projects.
Best wishes
Neowall Team
Great people to do business with
Great people to do business with, I highly recommend Neowall. Purchased there cladding, it looks great and was easy to fit. Excellent communication and prompt delivery. I would certainly use this company again.
30 september 2025
Omdöme utan inbjudan
Svar från Neowall
Hi Jeff,
Thank you for your great review! We’re so pleased to hear you’re happy with your Neowall cladding and that the delivery process was smooth . We really appreciate the feedback and look forward to supporting you with future projects.
Kind Regards,
Customer Support
Team Neowall
superb service
Fast delivery
great quality product and would highly recommend to all
17 juni 2025
Omdöme utan inbjudan
Svar från Neowall
Hi William,
Thank you for your feedback,
We are delighted you were happy with the service and product provided.
Kind regards,
Jake
Neowall
Excellent service and quick delivery.
Excellent service and quick delivery.
5m lengths was also good for me as I needed about 4.5m and that is not available on most other sites. Would definitely recommend and will order again if I have the need.
3 september 2025
Omdöme utan inbjudan
Svar från Neowall
Hi John,
Thank you for your order,
We are delighted you were happy with the service and product provided.
Kind regards,
Jake
Neowall
Perfect communication
Perfect communication. Delivery on time. I am satisfied with Neowall always
11 augusti 2025
Svar från Neowall
Hi,
Thank you for your order, we’re delighted to hear that you were satisfied with your experience.
Jake
Customer Support Team
Neowall
Very easy to order
Very easy to order, was ordered on a Friday and delivered on the Monday very good quality
19 augusti 2025
Svar från Neowall
Hi,
Thank you for your order, we’re delighted to hear that your order arrived quickly and you’re happy with the quality. We really appreciate you taking the time to share your experience
Jake
Customer Support Team
Neowall
Svar från Neowall
Hi Karen
We are so pleased your sample box arrived quickly and we hope you liked our products
Thanks
Jake
Customer Support Team
Neowall
Easy process but unexpectedly long
I found the ordering process very easy and user-friendly however I was only ordering a sample box which took over three weeks to arrive, during which I received no updates etc. my project has been delayed (for other reasons) but the experience has left me concerned about the lead time if I submit the order full order through NEOWALL.
26 juni 2025
Svar från Neowall
Hi Greg,
Thank you for your honest feedback and for highlighting the ease of our ordering process — we’re glad to hear that part went smoothly.
We’re really sorry to hear about the delay in receiving your sample box and the lack of updates. This isn’t the level of service we aim to provide, and we completely understand your concerns about lead times for future orders.
Please rest assured that full orders are dispatched through a separate and much faster process, with clear communication and tracking provided throughout. Sample deliveries are typically quicker as well, so we’re looking into what caused the delay in your case.
We genuinely value your interest in Neowall and would love the opportunity to support your project when you’re ready to move forward. If you have any questions or would like to speak with our team directly about lead times or next steps, we're always here to help.
Best regards,
Jake,
Customer Support Team
Neowall
Miss leading title for products been sold
I ordered Sample boxes thinking I would get different colours in each to allow me to make an informed decision however I was given 1 colour of decking board and 1 acoustic wall panel of colours I would never personally use and was charged £3.99 for the privilege
your response on here just shows the type of reply I’d have expected from your customer service team. Before submitting my review, I made sure to double-check that it wasn’t an error on my part—I looked for an option to select a colour, but none was available. That’s why I assumed I’d be sent a selection of colours to choose from.
23 juli 2025
Svar från Neowall
Hi,
Thank you for taking the time to respond and clarify your experience. We’re sorry to hear the sample box didn’t meet your expectations — we understand how important it is to see a range of colours when making a decision.
While our website currently requires customers to select individual sample colours at checkout, we appreciate your feedback and can see how this may have been unclear.
To make this right, we’d be happy to send you a new sample box with a wider variety of colours so you can make a more informed choice.
We genuinely value our customers and their reviews, even when they highlight areas we can improve. Your input helps us continue to enhance our service.
Kind Regards,
Customer Support Team
Neowall
Samples
Samples. Arrived in a good time. Look like a good quality product. Pictures on the internet doesn’t do the product justice. The effect on the cladding looks really good. Will be ordering in the next few weeks.
23 juli 2025
Svar från Neowall
Hi Russ,
Thank you so much for your fantastic review! We’re really pleased to hear the samples arrived promptly and that you’re impressed with the quality and finish — especially as you mentioned they look even better in person than online!
We can’t wait to help you with your full order when you’re ready in the coming weeks. If you have any questions or need assistance in the meantime, just let us know — we’re here to help.
Thanks again for your support!
Kind Regards,
Customer Support Team
Neowall
6 x 4.5m composite deck with double border.
After much searching, reading reviews and ordering samples I went with Neowall. The main reason being that they did 5m lengths and were reasonably priced. I looked at Trex and a few others and I couldn’t really find a significant difference only in the price… I found Neo wall to be modestly priced in comparison and I am very happy with the look and the finish. Once clipped down the boards are sturdy but as a point of note they need to be supported 350mm for the best result. I did snap a couple when I was cutting out for my recessed drain cover, so as a piece of advice if you are scribing one thin make sure it’s got plenty of extra support underneath and completely flat. Another note would be that it was a blisteringly hot day when it was delivered and I missed taking in a pack… this was as much my fault as the delivery chaps but on reflection I should have taken more time ensuring my delivery was complete… that aside, the delivery chap was very helpful and when I queried the missing pack the chap in the office sorted this for me quickly and was very accommodating. I’ve already got got the deck dirty and a quick woosh down with the jet wash and it’s good as new. I hope it’s durable… I see no reason why it wouldn’t be but having only been laid a couple of weeks it’s a bit early to say. So to give a recommendation I very happy with the cost, especially in comparison to other companies, it was helpful that they do 5 meter lengths, the decking looks great and I feel the company made a good effort to see my project to completion. Both delivery chap and the chap I ordered from were helpful so it’s top marks from me and I would happily recommend them to anyone getting a composite deck.
18 juli 2025
Svar från Neowall
Hi Daniel,
Thank you for taking the time to leave such a thoughtful review – we really appreciate it!
We’re so pleased to hear you’re happy with your Neowall decking and that the 5m lengths, pricing, and finish met your expectations. It’s great to know our team were helpful throughout the process, and we appreciate your practical advice for others too.
If you ever need anything else or further support with your project, we’re always here to help. Thanks again for recommending us!
Kind Regards,
Customer Support Team
Neowall
A really great product
A really great product, I recently purchased some grey cladding for a show room garden room. The corner trims and cladding were absolutely perfect and great quality.
24 juli 2025
Omdöme utan inbjudan
Svar från Neowall
Hi,
Thank you for the kind words! We’re delighted to hear that you’re pleased with the grey cladding and corner trims — and that they worked perfectly for your showroom garden room.
We really appreciate your support and hope to work with you again on future projects.
Kind Regards,
Customer Support Team
Neowall
I ordered wall panelling for media wall…
I ordered wall panelling for media wall from neowall. Great product at very reasonable price. Delivery was quick and easy.
Highly recommend Neowall.
23 juli 2025
Omdöme utan inbjudan
Svar från Neowall
Hi,
Thank you for your great review! We’re so pleased to hear you’re happy with your Neowall panels and that the delivery process was smooth.
We really appreciate the recommendation and look forward to supporting you with future projects.
Kind Regards,
Customer Support Team
Neowall
Good service
I have always found the staff to be friendly and helpful. The price of the decking is reasonable compared with others I have enquired with and it is helpful having the 5 metre sizes. Can’t yet comment on the durability of the decking but I think it looks attractive. My first experience of using composite decking which I have experienced is more brittle than wood.
2 juni 2025
Svar från Neowall
Hi,
Thank you for your kind words and honest feedback. We're really pleased to hear you've found our team friendly and helpful, and that the 5-metre decking lengths and pricing have been a benefit to your project.
We understand your point about durability — composite decking can feel different to wood, but it's designed to be long-lasting and low maintenance. We're confident it will serve you well, and we're always here if you need any tips or support along the way.
Thanks again for choosing Neowall!
Kind Regards,
Customer Support Team
Neowall
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.