On top of rhe ring being amazing i had a great experience wirh exchanging an item. It came in a couple of days with no fuss.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I already have two of the lumaria rings in gold and have had it for maybe ten years and none of the gold has worn off at all- unlike many other jewellery designers who put a very thin coat on. I just... Se mer
Order was placed on Wednesday 27th March with an advertised delivery date of Saturday 30th March. Nothing arrived so chased on Tuesday 2nd April by email; only then was my order dispatched (I rec... Se mer
Företaget har svarat
Just received my first order from Neola today and I'm absolutely delighted. I had a couple of queries before placing the order and Andrea was very quick to reply and really helpful. The jewellery was... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Handmade jewellery, certified sustainable and ethical. Unique designs with contemporary sculptural shapes. Crafted from 18ct Gold Vermeil and Sterling Silver with precious gemstones. Elevate your look with our award-winning rings, earrings, bracelets, and necklaces. Free UK next-day delivery. Worldwide shipment.
Kontaktuppgifter
1C Gondar Gardens, NW6 1EW, London, Storbritannien
- +44 20 7916 9842
- info@neoladesign.co.uk
- neoladesign.com
4,5
Utmärkt
58 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful pieces and good service
On top of rhe ring being amazing i had a great experience wirh exchanging an item. It came in a couple of days with no fuss.
10 april 2026
Svar från Neola
Hello Silvia, Thank you so much for your kind words and ongoing support. It means a lot to me. Enjoy wearing your new treasures. All the best. Andrea
Fabulous quality and unique designs
I already have two of the lumaria rings in gold and have had it for maybe ten years and none of the gold has worn off at all- unlike many other jewellery designers who put a very thin coat on. I just bought it in silver too as I love it so much and conaistentl get comments about it!
1 februari 2026
Fabulous experience
Fabulous experience, i ordered from Australia - it came super quick and and the rings are beautiful and i'm super happy!
4 augusti 2025
Bracelet wasnt as pictured
3 december 2024
Svar från Neola
Dear Nora,
I'm sorry to hear that you are not satisfied with your purchase. We have issued you a full refund, will reimburse you for the postage, and will credit 10% of the purchase price to your account. The White Topaz gemstones are indeed tiny, so we can offer the bracelet for £49. We have not digitally enhanced the size of the gemstones in the photo, this isn't something we would do. Apologies for any inconvenience caused. All the very best.
Andrea
This was my first order with Neola
This was my first order with Neola, I don't think it will be my last. Absolutely beautiful ring delivered so quickly.
16 november 2024
Svar från Neola
Hello Bev
So happy to hear that you love your ring. Thank you so much for your kind words - it means a lot to me! Warmest regards andrea
I’ve only just found this brand, WOW!
I’ve only just found this brand and wow. Such unique design and a great price. When my cocktail ring arrived I was blown away by the quality. Trying to resist another purchase. The delivery was super fast too. Can’t wait for my cruise to wear it.
29 oktober 2024
Svar från Neola
Hello Eleanor, So happy to hear that you love your Pietra ring. Your kind words have put a big smile on my face. Thank you & wishing you a wonderful cruise!
So helpful
Wonderful customer after care, needed to exchange item and Andrea couldn't be more helpful. Will definitely order from Neola Design again.
13 april 2024
Fabulous products, innovative, modern design good quality
Easy to shop, great website and modern varied designs ar affordable prices
14 april 2024
Svar från Neola
Hello Cheryl thank you very much for your lovely review - it means a lot to me to hear this. All the best Andrea
Incredible service. Beautiful product.
I recently bought a pietra cocktail ring from Neola design. It’s really high quality. Beautiful design. Couldn’t be happier
15 april 2024
Omdöme utan inbjudan
Svar från Neola
Hello thank you very much for your lovely review. Best wishes Andrea
Order was placed on Wednesday 27th…
Order was placed on Wednesday 27th March with an advertised delivery date of Saturday 30th March.
Nothing arrived so chased on Tuesday 2nd April by email; only then was my order dispatched (I received notification it had finally been dispatched).
No apology or response to my email at all. This was for a birthday present so needed it for the advertised delivery date. By the order not being dispatched until the following week the birthday was missed. Really disappointing service.
27 mars 2024
Svar från Neola
Dear James
I have sent you an email within an hour of receiving your email explaining that we have posted your parcel straight away, but that Royal Mail has been closed for Easter between Friday - Monday. I am sorry that you have received the parcel after the birthday, The order was placed on Wednesday 6pm and even with our signed for 24 hour delivery service the parcel would not have been delivered in time. I will resend my email from yesterday, I hope it reaches you. All the best Andrea
Gorgeous product and fast delivery
Gorgeous product and fast delivery
Love that it’s sustainably made and handmade. Will buy again
Beautiful plastic free packaging too
14 mars 2024
Svar från Neola
Hello Caroline
Thank you so much for your lovely review - it means a lot to us! Enjoy wearing your ear cuffs.
Always a pleasure…
Always a pleasure to deal with and very prompt delivery. As someone in the retail trade, I am very impressed. This is the highest rating I could give but they deserve it. Very prompt returns too!
3 januari 2024
Omdöme utan inbjudan
Svar från Neola
Hi Pauline, Thank you so much for taking the time to write your review. So happy to read your lovely review - it means a lot to us!
Good quality piece
Good quality piece. Arrived on time, nicely packaged with a personalised handwritten note - nice touch.
22 november 2023
Svar från Neola
Hello Liliya, Thank you so much for your lovely review - it means a lot to me. So happy that you love your Pietra ring. Enjoy wearing it! Best wishes,
Andrea
Beautiful wave style gold ring
The product itself is very beautiful and exceeded my expectations. I ordered a gold ring to wear on my left thumb, and although I had thought I had ordered the correct size, it was too large. I returned it and the exchanged ring arrived 3 days later. Wonderful service and good email communication in the interim . I would highly recommend this company.
5 juli 2023
Svar från Neola
Hello Jane
Thank you so much for your lovely review - so kind of you! Very happy to hear that the size fits now perfectly and that you love your ring. Have a great day! Warmest regards Andrea
😔😪
My order was refunded without explaining why. I sent 3 email to representative and I never get any answers.
11 september 2022
Svar från Neola
Dear Agnieszka
I am sorry to hear that there is an unfortunate matter with both our email settings.
It seems that you have not seen my original email informing you that the ring had unfortunately sold out and that we had to refund you. I emailed you prior to issuing the refund.
Please see below my previous email - it might have been blocked by your junk folder setting.
I also checked our Neola junk folders and found your two messages. We have never received your email and I would have personally responded to you straight away.
This is rather unusual for both your and my emails not to arrive. I can see your side and imagine that it is frustrating not to receive an explanation. I do very much hope that this gives you the reassurance that I did send you an email - you just haven’t seen it.
I am equally disappointed that your emails were filtered and did not arrive at our inbox - I have a small business and every customer is very cherished by myself please be reassured that I would never knowingly ignore one of my customers.
I am very sorry that you have gotten the impression and just wanted to write to you to explain that this has not been the case.
I wish you all the very best.
Best wishes andrea
Original message sent to you prior to the cancellation:
Neola Design
Dear Agnieszka,
Thank you very much for your Neola order. We have checked with all our stockists if anybody still has this ring in stock, but unfortunately it is sold out across all stores. I am so sorry to let you know that we are unable to fulfil your order and w have requested a refund from your Payment provider. You might like our Alvaro ring, which also features a white pearl set between two geometric bands.
Thank you.
Best wishes,
Andrea
Beautiful Jewelry
I am in the US so my order took a little while to arrive and it was well worth the wait (the wait time was definitely still within reason)! I got the wave sculptured gold ring and it is such a beautiful piece! Very subtly unique. Will be wearing this ring consistently.
6 augusti 2022
I love Neola rungs!
24 juni 2022
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