NCT Omdömen 

Failed on one faulty back license plate light, nothing wrong with that of course. Came back a few minutes after for a free visual check, after dropping to an adjacent repair center to fix the issue.
I was told to park my vehicle and upon seeing a technician, just to just wave at him so he could then verify that everything is in order.

This is when everything went wrong.
I waited 5mn to see a technician, I drew his attention and he barely looked at me, and walked on to pick a vehicle waiting on the outside lanes and drove past me...
I waited another 5mn before walking back inside and asked if there was somebody available for a visual check.
The lady at the desk informed me that I would have to stand outside , and that as soon as I would see a technician I would need to draw his attention. I explained that I had already done this and that I only saw 1 technician and that he ignored me. I was advised to try again.
Which I did, stood another 10mn waiting and wasting my time, all the test lanes were empty, numerous technicians clearly saw me from the far end of the building and nobody had the professionalism to look after a customer.
There is obviously no communication whatsoever between the front desk and the technicians.
I had wasted enough time and drove off.

This was the Little Island co. Cork test center, the technician that blanked was wearing a cap, it was just before 1pm and he checked a vehicle on the far left lane, easily identifiable if this organization is properly managed.

There are obviously no supervisors, or if there are any I would be curious to find out what they are actually doing ?

NCT centers have a monopoly, they basically don't care about customers because they will keep coming back forever, no competition on the market so it's a win win situation and therefore their customer service skills / training is non existent.

From a customer service point of view , this is appalling and disgraceful.

I have no doubt that this review will end up with thousands of others in a computer recycle bin, however I am entitled to a reply that I cannot wait to read.

I went to dublin NCT to be told i will fail you made that on the boot there was a big crack on the floorpan of the boot dirty smelly seats . avoid

Thank you Eamonn for your help and Kindness when I returned on Saturday. You gave me a fright when you showed me the problem, even thought I had passed the test 2 weeks previous.. even though you are not a garage you went to your own car to get whatever to fix the problem..... Thank you again and very best wishes for your future in NCT Limerick

Got the car NCT'd, failed incorrect oil level. Had my mechanic look at it, he told me the oil level was fine. Brought it back for retest 28 uero extra and they passed it, I didnt make a solitary change. I want to make a complaint the website tells me, remember this is 2024, I can phone for a complaint form or pick one up in the office, internet age has not reached them yet, I'd laugh if it wasnt so obviously cynical. BTW they encourage you to email with good feedback !!! Sham of a service we deserve better. If NCT review these can they please contact me.

Why are the failure rates in Northern Ireland 19% in government centres whilst failure rates in private franchised centres in southern Ireland over 50% ?. It is a big con for more money and conning people and they are a joke. years ago they was a letter sent around from head office to the centres to say they were not failure enough cars.

There should be an option for 0 stars.

Little Island Cork, Sunday to Monday night. Car was perfect, but have failed. Due to the dash displaying tyre pressure "warning".

The guy was a total ******, saying he does not create rules, and even though tyre pressure is perfect and no sign of any safety issue, he failed it simply because of that light on the dash.

In page 93 of their own NCT manual state:

"Vehicles must only be rejected if it is clear that the lamp indicates a system malfunction."

That light did not indicate any system malfunction, and he also confirmed that beside that indicator on, all ok.

I have asked, what if I connect to the computer and switch off the module, would it pass? His answer was yes. So what is the point to fail it anyway?

He was an arrogant guy, did nit want to hear any objection or have a decision on common sense.

They not only need education, but some of them need communication skills as well.

Should I send a compliant? What for? They wont answer it anyway.

Went to NCT car failed on one high beam.
Took it to professionals Atlas car centre to fix.
Took it back failed nct again.
Went back to get it fixed and they said it should of passed it was perfect, but Atlas told when it passes they would return my money fantastic customer services. So fingers crossed it will pass 3rd time.
Also NCT getting alot of bad press lately in the papers.
I think the Staff need to be trained properly
At the NCT to many fails even of stuiped things.

Daylight scam artists. Legalised robbery. System should be turned on its head and restructured.
Another failure from Ireland

One person says one thing and it doesn't happen.

System is that if a car can't get nct'd on time that they back date it. So get a NCT pass today and it can be back dated by 1 year and 9 months. So you only have 3 months NCT. Then potentually rock up and pay again the next day and get 2 years and 3 months NCT.

Anywhere that works like this should be shut down. They love to follow the rules when it's in their benefit.

And this is apart from the tests being useless. This coming from an engineer and mechanic POV.

I wish I had seen some of the reviews online and social media before buying the antenatal class for myself and my partner. We booked on in earnest, however, despite their website saying they average 12-14 people on their courses and the groups providing are 'networking opportunities', there were only 3 other couples present! I was so disappointed after the first session because this was not communicated in advance of the course to enable me to make the informed decision to change to a larger course.

Other people in the group also expressed disappointment to me. The lack of communication was disappointing, but what was worse was the response from the complaint's team who just provided the T&Cs without understanding the nuance of the situation - there should have been communication to allow me to say if I was happy attending with just 3 other couples. There were still 2 other courses I could have joined and a courtesy to ask if I'd like (as their website advertises) at least somewhat of an average NCT experience in line with what other people get when they pay.

Whilst I wouldn't have minded at the very least paying the £25 fee and an acknowledgement of this as perhaps a miscommunication, their response leads me to believe this isn't a one-off situation. I was informed by the facilitator that a previous group also had a low group size - so not ideal if you want to build your network of mums. This could have been easily avoided beforehand had they made me aware (when only they had all of the information).

I can't recommend NCT courses for this reason. As a professional (child psychologist), good communication is an integral part of working with people. I work with many families and children/young people (0-25) directly and I run courses too. I wouldn't dream of doing this to paying clients. I won't be recommending NCT to my clients or anyone else and I will be sure to share my experiences with them because of the response that has been given. Instead I wish I had gone with one of the other local antenatal groups I saw advertised beforehand.

Update: This has now been resolved with a little more fairness (albeit at cost to me), so I have updated the review from 1*.

Cahir NCT centre. Car failed the test first time so got the jobs done and passed second time. My experience with the staff there was excellent, fantastic customer service, professional and friendly. I witnessed the staff dealing with a rude customer and under very trying circumstances they handled the situation in a firm but very fair manner. We Have three vehicles and won’t go anywhere else for nct. Highly recommend cahir nct Centre.

Limerick test centre..... Where to begin.
Complete and utter scam.. told me I needed a CV boot, mechanic looked at it and it's as good as the day it was put on.
These centres need complete reform. Sack the bad eggs with the attitudes and get a decent firm like the AA To step in.

The Carrick-on-Shannon NCT centre in Co. Leitrim is by and large a swindling operation.

There's one decent man in there who will inspect your vehicle and give you an honest review - tell you if there is something that actually needs looking at, give the vehicle a fair going over. He's an absolute gent who evidently enjoys and takes pride in his work. The rest are like sharks just waiting to smell blood in the water.

If you're pulling in to the centre with a few minutes to go until your appointment, they might just decide to refuse to let you proceed if your feet aren't inside the door before the clock strikes on the dot of your appointment, even if they weren't at the desk at the time you arrived but observed you pulling in to the carpark and making your way in to the centre. I'm not talking about being late for the appointment, I'm talking about being there exactly on time for it with a queue of people already waiting for their car to be processed ahead of you - it wasn't like they were stuck for things to do or in any way inconvenienced. Pure pettiness and power tripping, not a shred of decency to be found that day.

They seem to live to exercise the small amount of power they have over anyone who has the misfortune of entering the premesis; it's rare you will pass on the first test no matter the condition of your car. This is a well-known fact in the area. They either have a percentage they need to fail to meet a quota or have a burning passion for finding the most insignificant reasons to fail a check so you need to pay for a retest.

Date of experience is not accurate as I wouldn't give them the satisfaction of narrowing down which person might have submitted this review. I frankly wouldn't put it past at least one of them to hold a grudge.

Shout out to the one decent man in there, don't know how you cope with the misery as they other lads genuinely never seem to be happy unless it's at the expense of the vehicle owners.

Very rude customer service provider

Absolute joke. Had an appointment for 10.35, arrived at 10.20 to a waiting area with 5 others and no car being inspected! Must be on break! I understand people need a break but does everyone need to go at the same time?? My car eventually went in to test at 11 o clock.. 8 in waiting area at this stage!! Very poorly run system

Attended for NCT in Tuam. What a depressing place and a depressing experience. It was so gloomy and bleak it reminded me of a funeral home and I almost expected a coffin to be placed in the middle of the waiting room. Would it be too much to expect a few amenities such as a coffee machine, a working TV, a water dispenser and anything else that might make the place more appealing?

Incompetent, and unqualified "mechanics". Advisory on brake pads that have 60-70% left. Haven't a clue what they are at, absolute shambles of a system. NCT means jack s**t nowadays...

To be fair the NCT did pick up on two dangerous tyres that I have had today and happily replaced, my first tester was a little irksome, and couldn’t answer how come they weren’t picked up last year, however once I popped back with the replaced tyres, I met the aforementioned Jumar, who had a lovely chatty personality and asked how much I spent, and asked about the car, it’s a classic car, and so made up for the difference with my earlier interaction, I also must make mention of the lovely girl in the reception too

I normally have no issue with NCT testing but today I was refused a re-test if I did not pay a cancellation fee first. This cancellation fee is not mine and was applied to my account by mistake. So it cost me €65 for a €28 re- test through no fault of my own. Now I have to call customer service tomorrow to try and get my money back.!!!!!

When I went to the nct centre in northpoint, a gentleman called, Jumar, was so professional and helpful. Jumar also made my day so much easier as well because when he was I had my three kids with me, he acted very quickly and made my children laugh. Jumar didn't have to do any of this but clearly its within his nature to be extremely kind and helpful. Thank you Jumar.