Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... Se mer
Företaget har svarat
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... Se mer
Företaget har svarat
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... Se mer
Företagsinformation
Skrivet av företaget
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Kontaktuppgifter
864 Spring St NW, 30308, Atlanta, USA
- 1-800-225-5627
- ncrvoyix.com/restaurant
4,4
Utmärkt
740 omdömen
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had used Aloha for a very long time…
I had used Aloha for a very long time about 12 years maybe but now it’s going down the hill like never before. Customer service and tech-support are really bad now. I’m thinking of switching over to toast.
22 april 2026
Omdöme utan inbjudan
Do not use this company
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a 3 year contract. Taking legal action against this company!
1 januari 2026
Omdöme utan inbjudan
David Montgomery and his team sold me a…
David Montgomery and his team sold me a bill of goods. Lots of promises of significant savings across all sorts of cards. Wrong. My bill went up! David shame on you.
13 oktober 2025
Omdöme utan inbjudan
Service is so slow
Service is so slow. Lose a POS terminal or printer? Call them immediately. First person just acknowledges the issue and starts a case. Takes 3-4 business days before someone calls to ask you to repeat what your problem is. Takes another 3-4 days before they actually send you a quote and request for payment on a replacement. Takes another 3-6 days to actually show up. If it is a POS terminal, then you need to wait another 3-6 days for a tech to come set it up. No one in this company has worked in a restaurant obviously.
16 augusti 2025
Omdöme utan inbjudan
Svar från Aloha by NCR Voyix
Hi, this is not the experience we want for our customers. We'd like to follow up on this matter. We will be reaching out to you directly.
The worst experience!!
The worst experience one small business owner never should endure. Have been with Aloha for 14 years. Finally gave in to there new platform. What a disaster!!! Signed contract March 2024 and still to this day I’m fighting with them to make it right. Their customer service is horrible!!! You can’t get a local rep to come see you. There management team in Atlanta just makes promises but never follow thru. All I ask is for them to come on site and see the system they installed. I’ve spent at least 80-100 hours dealing with the installation and the end product is junk!! From the way they installed (they blame on there contracted employee) to the final product that is total crap.
15 mars 2025
Omdöme utan inbjudan
Svar från Aloha by NCR Voyix
Hi, this is not the experience we want for our customers. Our team is looking into this and will be in touch with you shortly to better this.
Svar från Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
My issue was diagnosed quickly and the…
My issue was diagnosed quickly and the solution was provided immediately.
19 mars 2025
Svar från Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Very easy to do what I needed
15 mars 2025
Svar från Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
The tech was outstanding in all areas
The tech was outstanding in all areas. Able to resolve issue quickly. Please with his demeanor.
15 mars 2025
Svar från Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Wonderful customer service!
14 mars 2025
Svar från Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Svar från Aloha by NCR Voyix
Thanks for sharing, Harley. We love hearing this. We’re glad the team could get the support you needed so you could keep your business running.
Svar från Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Everything was great
5 mars 2025
Svar från Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team.
My issue was solved quickly in a…
My issue was solved quickly in a professional and courteous manner.
11 mars 2025
Svar från Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
The tech was very professional and…
The tech was very professional and knowledgeable.
He had my issue fixed promptly.
11 mars 2025
Svar från Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Muy amable y me ayudó en todo
11 mars 2025
Svar från Aloha by NCR Voyix
Gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestro equipo resolvió su problema de manera oportuna.
This company is prompt and efficient
This company is prompt and efficient. We have been working with them for over three years. They have been very responsive in meeting our needs.
5 mars 2025
Svar från Aloha by NCR Voyix
Thanks for sharing, Erica. We love hearing about exceptional experiences for our customers. We’re glad our team could get the support you needed so you could keep your business running.
Rápida resolución del problema.
5 mars 2025
Svar från Aloha by NCR Voyix
We’re glad the team could get the support you needed so you could keep your business running.
Svar från Aloha by NCR Voyix
Hi Marc. Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.