William in paisley was a great help today. Showed us the best options within our requirements and price range, was very knowledgeable on all the set ups, materials and lead times. He was helpful - not... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Simon at Leeds ncf living was absolutely brilliant. He was friendly, patient, knowledgeable and never once made us feel under pressure. He happily answered all of our questions and gave two rather n... Se mer
Företaget har svarat
The staff of whom we met, both Chelsea and Brendon were very helpful without being overbearing. Once we decided to place an order Brendan spoke us through everything, and he explained clearly to us ho... Se mer
My husband and i visited your store today (Birstall) and Jimbob was very helpful and polite! He made us feel welcome and asked us if we would like refreshments. He also was giving us good advice abo... Se mer
Företagsinformation
Om NCF LIVING
Skrivet av företaget
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Skrivet av företaget
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Kontaktuppgifter
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, Storbritannien
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4,7
Utmärkt
52 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic experience
Fantastic experience, really good demonstration, top marks all round, holden
9 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're grateful for the lovely feedback of your time with Holden.
Many thanks,
NCF Living, Marketing Team
Jess at derby couldnt do enough for us
Jess at derby couldnt do enough for us. She was great thankyou
9 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're glad to hear this, Alan!
Many thanks,
NCF Living, Marketing Team
Svar från NCF LIVING
Thank you for the five-star review of your experience.
Many thanks,
NCF Living, Marketing Team
I recently had a very disappointing…
I recently had a very disappointing experience with NCF Living.
We purchased furniture for our whole house from NCF Living. The sales team were helpful at the beginning, and because of that we decided to buy everything from them, even though the waiting time was quite long.
Unfortunately, due to an access issue, we had to reject the single bed frames we ordered. The problems started from there. I explained that I was happy to reselect and purchase other items instead, but I was told there would be a £200 admin fee to amend the order, plus a £99 redelivery charge.
I requested if they could reduce or waive at least part of the admin fee, but they refused. The replacement items we selected were also £32.07 cheaper than the original rejected items. However, I was told this £32.07 would not be refunded and could not be used towards the admin or delivery fee. They said I would either have to spend it on another item now, or NCF would retain the amount.
I was also told that if I cancelled the rejected items instead, they would charge a 50% cancellation fee. Their explanation was that these charges are included in the terms and conditions, but nobody clearly explained these charges to us at the time of purchase. Maybe that is my mistake for not reading every detail, but I did not expect so many extra charges and such little flexibility after making such a large purchase.
Overall, this has been a very upsetting and disappointing experience. This will be my first and last purchase from NCF Living.
My advice to anyone considering buying from NCF Living is to be extremely careful. Make sure you fully understand all charges, cancellation fees, amendment fees, delivery fees, and access-related terms before placing an order. Once you have paid, do not expect much support or flexibility if anything goes wrong.
24 juni 2026
Omdöme utan inbjudan
Svar från NCF LIVING
Hello Roselind, thank you for taking the time to write a detailed review of your time with us.
We'd like to wholeheartedly apologise that you feel dissatisfied by your experience with us on this occasion, as it is never our intention for our customers to feel unsupported or disappointed. We're very sorry if you feel any of our policies were not appropriately communicated, and will ensure that your feedback is raised with the appropriate teams.
Thank you for your time, and our sincere apologies again for any frustration caused.
Many thanks,
NCF Living, Marketing Team
Svar från NCF LIVING
Thank you for the five-star feedback, Freya.
Many thanks,
NCF Living, Marketing Team
Paisley NCF
Visited the Paisley store to buy a sofa and a mattress.
Chelsea approached straight away and was very friendly and helpful.
She helped me work out the best configuration of sofa for the space I had and was very knowledgeable on the sizing and options.
Buying the mattress Chelsea was again very helpful showing me some of the best options for my price range but also gave me time and space to make my decision. Delighted with my purchases and the service I received.
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
Thank you for writing such lovely feedback about your experience with Chelsea at our Paisley store, Victoria - we wish you all the best with your new furniture.
Many thanks,
NCF Living, Marketing Team
People buy people
Leanne welcomed us as we entered the store and provided us with information to help us. We left the store and returned a while later and were greeted by Leanne who remembered us. Leanne was very helpful and personable while we were choosing our beds. People buy people and I would definitely buy from Leanne again.
4 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
Thank you for taking the time to write such lovely feedback, Mrs Moore.
Many thanks,
NCF Living, Marketing Team
Nesrin was very helpful and very kind…
Nesrin was very helpful and very kind ,nice product and quick delivery,this is my second purchase from Nesrin and am very happy with the service
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're grateful for the splendid feedback about your time with us, Monika.
Many thanks,
NCF Living, Marketing Team
Ashraf showed us all the beds and we…
Ashraf showed us all the beds and we like it very much will come back with my family and finalise the order.
Thank you Ashraf.
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
You're more than welcome, Muhammad - we look forward to seeing you again soon.
Many thanks,
NCF Living, Marketing Team
It was a wonderful experience coming…
It was a wonderful experience coming here at stoke, checking different sofas. Beth(Stoke)was wonderful and very helpful
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're pleased that you had a positive experience at our Stoke store, Farzana.
Many thanks,
NCF Living, Marketing Team
Nesrin Understood are exact requirement…
Nesrin Understood are exact requirement of mattress and helped us choose the right one.
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
It's great that Nesrin was able to help you find the perfect mattress, Rajendra.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock was lovely
Jack from Thurrock was lovely. Will be returning once my house is complete.
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We wish you the best with your home and look forward to seeing you again, Shelby.
Many thanks,
NCF Living, Marketing Team
Svar från NCF LIVING
We're glad you thought so, Rupinder.
Many thanks,
NCF Living, Marketing Team
John at Preston was very helpful
John at Preston was very helpful, we picked out a sofa and was all sorted very quickly! Great service
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We hope that you love your new sofa, Hollie.
Many thanks,
NCF Living, Marketing Team
Visited Derby store
Visited Derby store. Served by Jess. Excellent service. Exceeded expectations. Was very accommodating. Sofa we purchased to be delivered much earlier than expected and was great at explaining everything. Highly recommend
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're thrilled to hear that everything went smoothly with your visit, Conor - thank you for the five stars.
Many thanks,
NCF Living, Marketing Team
Bought fabulous corner dinning unit…
Bought fabulous corner dinning unit when opened one corner of it was damaged badly disappointed, it took me 6 weeks to open delivery as we moved into a new property so unhappy really with damage and customer service when I rang
13 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING
Hello Mrs Kendall, thank you for taking the time to write a review.
We'd like to sincerely apologise for the situation described here. It is never our intention for customers to be disappointed by our services, and we apologise if you feel that our policies regarding fault reports were not appropriately communicated. We will ensure that your feedback is raised internally with our teams for their consideration.
Thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
Holly was fantastic with helping me…
Holly was fantastic with helping me with my purchase. Quick and easy purchase!
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're pleased that you found just what you were looking for with us, Sunny.
Many thanks,
NCF Living, Marketing Team
Svar från NCF LIVING
We appreciate the lovely feedback, Olumide.
Many thanks,
NCF Living, Marketing Team
My experience with the company was…
My experience with the company was great, because the customer service was very helpful and friendly.
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're pleased to hear that you had a positive experience with us.
Many thanks,
NCF Living, Marketing Team
Reema was helpful and friendly
Reema was helpful and friendly, explained everything and was clear
8 juli 2026
Omdöme utan inbjudan
Svar från NCF LIVING
We're happy to hear that, Naomi.
Many thanks,
NCF Living, Marketing Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.