naturitas.ie Omdömen 

DONT BUY FROM THIS COMPANY. Unprofessional and worst customer service ever. I ordered a package that was expected to arrive on September 25th: they sent me a fake tracking number. After contacting them they (allegedly) sent the package and gave me a working tracking number. Day the shipment was launched: September 29th. It’s October 4th and the package still haven’t arrived. I requested a refund and an extremely rude dude replied by email that they will not issue one and if the package is delivered I will have to pay to send it back to receive one lol. I requested a refund through by bank provider for scamming and thankfully they accepted. It’s a shame this company is still able to operate and keep scamming people in Ireland. Even worse since they sell medications people might need on time (as was my case).

Ordered 36 bottles of pomegranate juice, received 21 and 15 are missing, Customer service promised to refund for 15 bottles about a month . No refund received yet.

Customer service is not there at all!
I have ordered over 500 euro of products and have received about 400 euro of the products and the rest got damaged during transit and the delivery company didn't even delivered.
I have filled in their contact form and no reply back in 2 weeks now and this is not the first time i have not received items! Stay away!

I had few issues before as my purchases arrived damaged. I sent pictures and got partial refund. But now they gave me tracking that doesn't work and I am contacting by email and Paula don't refund. I got scammed as I lost 130 euros and have no items. I also contacted the WhatsApp of Naturitas in Spain - as the company is Spanish I thought they would resolve. It's worse as nobody picked up and I keep in a loop with a robot. Totally scammed.

Hi, I ordered powder milk for my son which is autistic and have arfid. I didn't receive the milk or refund. The company is a joke as can't get me an update. I have been in the post office and they also have no Idea where is my package. I am waiting already 4 weeks. No milk and no money back. I don't recommend neither I will use their services again.

held onto over 160 euro without any deliverly.

My order number: 12000075528
many were hazelnut chocolate spreads - very poorly packed & some were broken - apart from money loss, its a huge mess. Won't be ordering from them again

I'm surprised to see so many negative reviews, as I had no issues with this website. My order was received, confirmed, sent out and receieved within a week.
For full transparency, I will second what others have said and add that yes, despite providing your address during the order, they ask for it for a second time for some reason and that email was in Spanish for me. I didn't add any new details, and it seemed to work. My guess is the .ie handle is one of their branches, but they're likely based in Spain or somewhere similar. We've ordered off of different Spanish sites before and faced a similar situation where the address needed to be confirmed twice, so I don't personally think this is site specific.
I guess make your own judgement, but I certainly had no issues and plan to order from them again as needed.

I order, no confirmation email, received a tracking number after 24 hours, tracking number doesn't work, no response to my now 15 emails other than an automated response
Received an email stating that my order "may" arrive in 10 days"however if the order does arrive and I'm not satisfied that I have to return it at my own cost"
No tracking provided just a "good faith" date in the future.
I should have read their trustpilot reviews first
Naturitas customer service are nonexhistant and awful, worst company I've ever dealt with, email signed off as "AI customer service" not update, 3 days after placing my order, ALL emails ignored

I received multiple tracking numbers, and none of them work. This company has no respect, care, or anything even near to the normal approach of online company care towards customers. Total ignorance, no answers at all, no chance to contact them other than by email or application form, and all of it is totally ignored without even a sign of interest. PLEASE STAY AWAY; this is a scam. I will report this company to all EU control places I will find. There were a couple of companies that didn't meet their promise, but they weren't even able to refund the order or somehow communicate. Natiritas will steal from your card and never communicate about it after. I am sorry I was ripped off of the €148.66. For someone it is change; for me it is a fortune. I am an invalidity pension person; Naturitas has stolen money from invalidity person. What more is there to say?

Ordered 10 weeks ago and still no product. The same generic email back from them every time I email them. Can’t get a refund and have got fed up trying. Don’t waste your time or money.

I contacted them because it's been weeks without order updates and they went cancelled my order without my knowledge and send me email about getting a refund.noy refund yet.

Seems to be a scammy site. Order not received, can't find item on tracking, no communication no refund!

It's been almost a month since I ordered a few things from their website and my order not only that it's not on the way, but still hasn't even left their facility. It's insane, customer service not responding, not helpful at all.
I wish I've seen these bad reviews prior to ordering but now it's too late. 😡
If I had known it's like that, I wouldn't have ordered anything from them, especially because I had other options.
So frustrating.
Avoid.

I placed two orders on their site naturitas.ro, their romanian version, there's no evidence of the two orders aside from the card payments.

I love this company's products but the delivery service is terrible!!! I've ordered many times and there is always a problem. With my most recent order half of the products never arrived. I contacted the company and was told they would be delivered within 10 working days. It is now at least 15 working days and no delivery. I contacted the company again last week and they haven't responded.

No delivery, no communication, no refund. All you get is generic, automated messages. Such a shame, as I was so excited about the website.

I ordered probiotics from Naturitas.us in August and October and have received neither order. I have completed multiple forms to find out where these orders are. $271.82 has been paid for these orders. I think this company is fraudulent. I will be contacting the manufacturer of the product I ordered to report this distributor as fraudulent.

I have repeatedly contacted, Naturitas Customer Care, to request that my email requesting that, Naturitas, provide the Bank Transfer payment option on the, Naturitas website check-out, is forwarded to, Naturitas Management, for proper consideration

Instead, the, Naturitas Customer Care Agent, namely, 'Paula', keeps sending me generic email replies, that ignore my request, and just keep reiterating the standard existing payment options that Naturitas accommodate

I already know these standard payment options, so I am asking, Naturitas Customer Care, to forward my request for the Bank Transfer payment option to, Naturitas Management, so that they are aware that the Bank Transfer payment option is being requested by, Naturitas Customers

There is a resistance or inability to send Customer requests, or Customer complaints, to Naturitas Management

So, Customers are stuck with generic, indifferent, AI-style, replies to Customer emails, from, Naturitas Customer Care, who dont care

Naturitas, are discriminating against Bank Transfer Customers

Stupid For Business and Unfair to Customers who pay by, Bank Transfer, which is an instant, digital, efficient, safe, payment method, which is around longer than Debit Cards, Credit Cards, Gpay, ApplePay, Paypal, etc, etc, etc,

However, Naturitas, have not bothered to include the Bank Transfer payment option on their website's Check-out webpage, which they could easily do, but they cant be arsed

Naturitas, are behaving Stupid and Out-Of-Touch with their Customer Demographic

Naturitas, needs to be more inclusive of all types of Customers and stop Discriminating Please