Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
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Det här tycker kunderna
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
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Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Se mer
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Se mer
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Företagsinformation
Om National Windscreens - Swindon
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Storbritannien
- 01793-205-238
4,7
Utmärkt
454 omdömen
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Svar från National Windscreens - Swindon
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our workmanship fast, our service friendly, and the project completed. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Efficient and friendly staff staff
Efficient and friendly staff, received good advice, very pleased with the quality of work.
17 april 2025
Svar från National Windscreens - Swindon
Thank you for your kind words and positive review. We are delighted to hear that you found our staff efficient, friendly, and helpful. We strive to provide excellent customer service and are glad that we were able to meet your needs. We appreciate your feedback and are committed to continuing to provide high-quality work.
Svar från National Windscreens - Swindon
Thank you for your positive review! We're delighted to hear you were pleased with our service and that we were able to complete the work quicker than expected. We appreciate you taking the time to share your feedback.
Svar från National Windscreens - Swindon
We appreciate your kind words! We strive to provide excellent customer service and are glad you found our communication polite, quick, and efficient.
Very helpful and accommodating branch
Very helpful and accommodating branch. The car was booked in on Thursday. The first replacement windscreen turned out to be defective. They said they would phone round to get a replacement but not from the same manufacturer in case the whole batch was faulty. They also said they wouldn’t get one overnight so I planned for the following week. Early Friday morning they phoned me to say they had received a new windscreen overnight direct from Pilkingtons. It was fitted that lunch time. Perfect.
30 mars 2025
Svar från National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our branch helpful and accommodating. We're glad that we were able to resolve the issue with the windscreen quickly and efficiently. We strive to provide our customers with the best possible service, and your feedback is valuable to us.
Fast, helpful service
Great bunch of people that were more than happy to answer questions. Service was faster than expected also :)
26 mars 2025
Svar från National Windscreens - Swindon
We're thrilled to hear you had a positive experience with our team! We strive to provide excellent customer service and are happy to know our team was able to answer your questions and provide quick service.
Svar från National Windscreens - Swindon
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your recognition of our efforts.
The technicians made a tricky task look easy
The technicians that did the job obviously new exactly what to do. Having been an assessor of practical tasks and tool use it was quite clear the task was done with confidence and a relaxed, confident familiarity that comes with practise.
20 mars 2025
Svar från National Windscreens - Swindon
Thank you for your kind words. We are so glad to hear that you were impressed with the technicians' expertise and professionalism. We strive to provide our customers with the highest quality service, and it's wonderful to know that our technicians met your expectations.
My car was brought in by my local…
My car was brought in by my local garage Gainfield Motors and the windscreen was duly fixed - thank you
19 mars 2025
Svar från National Windscreens - Swindon
We're so glad to hear that you were happy with the windscreen repair. We appreciate your kind words and are committed to providing excellent service to all of our customers.
Svar från National Windscreens - Swindon
We appreciate your kind words and are glad to hear you had a positive experience.
Svar från National Windscreens - Swindon
Thank you for your kind words! We are so glad to hear you had a great experience and would recommend our service. We strive to provide excellent customer experiences and appreciate your feedback.
Professionalism of staff who were also…
Professionalism of staff who were also able to answer additional questions that were asked.
11 mars 2025
Svar från National Windscreens - Swindon
We're so glad to hear you had a positive experience with our staff. We strive to provide excellent customer service and are happy to know our team was able to answer your questions.
Svar från National Windscreens - Swindon
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Fantastic service and called before…
Fantastic service and called before hand to let me know that he was on his way. Fitted the new windscreen in under an hour and was professional throughout. 10/10 would recommend
13 mars 2025
Svar från National Windscreens - Swindon
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the communication and professionalism of the technician. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Svar från National Windscreens - Swindon
Thank you for your kind words! We're so glad to hear you had a positive experience with our service. We strive to provide friendly and helpful service to all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Job completed promptly 👍
6 mars 2025
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Screen repair
Phone Staff were pleasant and helpful, appointment was made within a few days of enquiry. The young man who did the repair was very polite and friendly and did a great job . The whole process was done through insurance and was straightforward and fuss free.
5 mars 2025
Svar från National Windscreens - Swindon
Thank you for taking the time to share your positive experience. We're glad to hear that you found our staff to be pleasant and helpful, and that the appointment process was straightforward. We appreciate your kind words about the technician and the overall experience. We strive to provide excellent service to all our customers.
Good service from booking to fitting of…
Good service from booking to fitting of new windscreen, good communication and polite fitter who ensured job complete despite poor weather
27 februari 2025
Svar från National Windscreens - Swindon
Thank you for your positive feedback. We are pleased to hear that you were happy with the service you received, from booking to the fitting of your new windscreen. We appreciate your recognition of our team's commitment to providing good communication and polite service, even in challenging weather conditions.
Excellent service
Arrived on time, very professional, incredibly efficient, clean, tidy work, friendly staff. Great service and would happily use again.
27 februari 2025
Svar från National Windscreens - Swindon
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the punctuality, professionalism, efficiency, cleanliness, and friendliness of our staff. We strive to provide excellent service and are glad that you found our work to your satisfaction. We appreciate your feedback and will continue to work hard to provide a positive experience for all our customers.
Svar från National Windscreens - Swindon
Thank you for your kind words! We're thrilled to hear you found our service quick, friendly, and of top quality. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
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