Good service. They kept me updated and the car was ready on time.

Very painless experience, staff both at the service centre when initially making the enquiries to the replacement centre, very pleasant, professional and accommodating. Thank you

When booking, i left a note to say i needed the car for the school run. There were no listed restrictions for home visits or anything like that. Get a phone call from the fitter at 8.30am saying he would be there in 20 minutes. Explained we needed the car for school runs and that we had put a note on. Fitter started complaining that it had ruined his day as the rest of the work was out of the way. I understand the frustration on his part, but also, not my fault. He then came at 9.30 after some back and forth and told us that he couldn’t do it because it was raining and he couldn’t pull his van in front of the car. I was at work, my partner had an important meeting with the school and so the fitter left. Back on to head office as seems to happen every time we have to use national windscreens and some more back and forth and failure to acknowledge any lack of information online and i finally got through to the manager. Explained we booked that day because it was literally that or the next day we had to get it done and literally no other time. The manager at the branch was an absolute gem and squeezed it in the next day, still meant i had to lose time at work to ferry people around but better than being rained off at home again! Lack of any communication between planners and fitters and failure to read notes on online bookings is a consistent problem with this company. However, this time, they actually rectified the issues. Can’t be said for previous times we’ve used them but that’s another matter. Big shout of to the scotswood branch manager though, for coming to the rescue.

no fuss, excellent comunication thorughout,
reliable, helpful

Excellent, efficient service- thankyou.

First class from outset

This company offers great service quick and professional and very pleasant would recommend them without hesitation.

No problems with replacing the windscreen though I had to wait a week to have the job done. I paid for two new front wipers but none were fitted. I was refunded the cost of the wipers.

Very swift proffesional excellent service

Very efficient and helpful service thank you

Great service , quick and easy

fantastic service. quicker than expected and kept up to date through the process.

Great service - got a 'next morning' visit, very pleasant technician who explained clearly what he would do. Good repair carried out so I was a happy customer!

Job well done in the time stated

The staff were able to fit me in at short notice due to a cancellation. The booking in was efficient I was there at time required the staff were polite and friendly suggesting where I could get some refreshments at nearby cafe. I was told the process would take 2 - 2•5 hrs and it was completed in 1•5hrs. Thank you I would recommend you to others

I booked through my car insurance provider. I was kept well informed, receiving messages by email and text, all the way through. The member of staff at the garage was very personable and the work was completed on time.

Very professional & easy booking process. I was able to track the individual's arrival.