Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... Se mer
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Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... Se mer
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Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... Se mer
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Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... Se mer
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Företagsinformation
Om National Windscreens - Hereford
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, Storbritannien
- 01432-700-028
4,6
Utmärkt
244 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
good day
well looked after at the branch.very good and friendly
fitter. good all round service
28 augusti 2026
Svar från National Windscreens - Hereford
We're so glad to hear you had a positive experience at our branch and appreciated our friendly fitter. We always aim for excellent service.
Car was ready early and the engineers…
Car was ready early and the engineers had thoughtfully left the car inside to stop it getting hot outside in the sun
16 augusti 2026
Svar från National Windscreens - Hereford
We're delighted to hear your car was ready ahead of schedule and that our team took such thoughtful care to keep it cool. Thank you for your kind words!
Windscreen was fine however the new…
Windscreen was fine however the new wipers I paid for were not fitted and I have had no refund
20 augusti 2026
Svar från National Windscreens - Hereford
We are very sorry to hear about the issue with the wipers not being fitted and the lack of a refund. We understand how frustrating this experience must have been for you.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very polite service person
Very polite service person. Called me before they arrived. Work cleanly and quickly.
14 augusti 2026
Svar från National Windscreens - Hereford
We're so pleased to hear that our service person was polite and called before arriving. It's wonderful to know they worked cleanly and quickly. Thank you for your wonderful feedback!
Hassle free repair
Easy to book repair appointment and hassle free repair carried out by professional and polite member of staff.
12 augusti 2026
Svar från National Windscreens - Hereford
We're so pleased to hear that booking your repair appointment was easy and that the repair was carried out by a professional and polite member of staff. Thank you for your wonderful feedback!
Very efficient
Very efficient, professional service. Booking easy. Kept informed at all stages. Despite my Audi having radar/cameras integrated into the screen, the car was ready in 1.5 hours. The operative at Hereford was very customer-focused.
15 juli 2026
Svar från National Windscreens - Hereford
We're delighted to hear that you found our service efficient and professional, and that booking was easy. It's wonderful that you were kept informed and that your car was ready so quickly, even with its integrated technology. We're especially pleased that our operative in Hereford was customer-focused.
Good service
Despite having the wrong windscreen on the first visit (more the fault of the car manufacturer than this company), on the second visit I was contacted to advise I could arrive earlier and the windscreen was fitted and calibrated within 2 hours. Great service on the phone lines too.
20 juli 2026
Svar från National Windscreens - Hereford
We're so glad to hear that despite the initial hiccup, we were able to provide such efficient service on your second visit. It's wonderful to know our team delivered a great experience. Thank you for your kind words!
Great staff at the Hereford branch
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress free experience in the end.
21 juli 2026
Svar från National Windscreens - Hereford
We're delighted to hear that our Hereford branch staff were patient and thorough during the complex ADAS recalibration. We're so pleased you had a stress-free experience!
The gentleman that fixed my screen was…
The gentleman that fixed my screen was kind, professional and provided a great service
14 juli 2026
Svar från National Windscreens - Hereford
We're so pleased to hear that our team member was kind, professional, and provided you with great service. Thank you for your wonderful feedback!
Svar från National Windscreens - Hereford
We are so pleased to hear that you found our service helpful and that we completed the job well and on time. We truly appreciate your positive feedback!
Our engineer
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would return and complete the job, at no extra cost to us. Thank you, Si!
10 juni 2026
Svar från National Windscreens - Hereford
We appreciate your positive feedback about our engineer's friendly, helpful, and skillful service. We apologize for the inconvenience of him not having all the necessary parts, but we're glad he explained the situation and assured you of the job's completion at no extra cost.
Svar från National Windscreens - Hereford
We're so pleased you had a positive experience with our friendly staff and great customer service. Thank you for your feedback!
Svar från National Windscreens - Hereford
We're so pleased to hear that you experienced friendly staff and quick, efficient service. Thank you for your wonderful feedback!
Quick and professional.
Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done more quickly than expected in about 90 minutes. Cheerful, friendly and knowledgeable team.
3 juli 2026
Omdöme utan inbjudan
Svar från National Windscreens - Hereford
We appreciate your positive feedback. We're happy to hear that your screen was quickly replaced, and the service was professional and efficient. It's great to know our team was cheerful, friendly, and knowledgeable.
Very quick service and great…
Very quick service and great communication ahead of the appointment and when the work was completed
19 juni 2026
Svar från National Windscreens - Hereford
We're so pleased you appreciated our quick service and great communication. Thank you for your feedback!
Service as it should be
Great local customer service - straight forward and completed on time. The staff took the time to explain about the job and what was involved - Car returned spotless with a great new screen
Beware whilst the staff and the job are first class- Parking is very limited hence 4 stars not 5
24 mars 2026
Svar från National Windscreens - Hereford
We are so pleased to hear about your excellent experience with our team and the service provided. We appreciate your feedback regarding the parking and will certainly take it into consideration.
Svar från National Windscreens - Hereford
We appreciate your kind words. We are glad our staff explained the job well.
Total disaster from start to finish !!
Total disaster from start to finish !!! Didnt turn up no explanation or phone call to let me know, I waited in all day as had confirmation that the appointment was that day etc, had to phone customer services to find out was was going on, they put in a complaint on my behalf, had heated conversation with the branch manager. And this appointment messing around happened 3 times !!! Not once but 3 times !! The day car was eventually fixed the branch knew not to turn up on school run times, and low and behold I was getting in my car at 3pm to get my kids and 2 vans turn up and was starting to get things out vans, I told them that customer services and the branch manager was informed of the times I couldn’t do and that there was a note on the system saying this, the bloke who did the windscreen said yeah I know it was done to be done in the morning but he took it upon himself to change his route as my address was close to where he lived and he could go straight home after, instead of being miles away when he finished work. I had no choice but to get my kids and they both had to wait 55 minutes until I returned as school was 10 miles away ( 10 there 10 back) plus I had to wait for kids to come out. Got back and they was there waiting for me and the new windscreen was finally done. So all in all the whole process was a total disgrace and I sincerely hope I don’t have to EVER use you guys EVER again !!!!!
23 maj 2026
Svar från National Windscreens - Hereford
Thank you for sharing your detailed feedback. We sincerely regret the multiple issues you encountered, from missed appointments and lack of communication to the scheduling conflict on the day of service. We are truly sorry for the significant inconvenience this caused, especially regarding your school run. We are reviewing your experience with the relevant teams to prevent similar situations in the future.
The chap that came to repair our…
The chap that came to repair our windscreen was really lovely, worked quickly and did a great job. The whole experience was stress free for us! Thank you!
20 maj 2026
Svar från National Windscreens - Hereford
We appreciate your positive feedback! We're so pleased our technician was lovely, worked quickly, and did a great job, making your experience stress-free.
The team at the Hereford Branch were so…
The team at the Hereford Branch were so welcoming and accommodating. They went above and beyond, teaching me about the tech in my windscreen and how best to make use of it. Such a nice bunch. Thanks
19 maj 2026
Svar från National Windscreens - Hereford
We're so glad to hear about your positive experience with our team. We appreciate your kind words about their welcoming nature and helpfulness with your windscreen's tech. Thank you!
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