Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Se mer
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Plats
Byt plats14 Mason Rd, CO1 1BX Colchester, GB
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Det här tycker kunderna
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Se mer
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I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Se mer
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Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... Se mer
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Företagsinformation
Om National Windscreens - Colchester
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
14 Mason Rd, CO1 1BX, Colchester, Storbritannien
4,4
Utmärkt
497 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service very friendly and helpful…
Great service very friendly and helpful fitter thank you
23 maj 2026
Svar från National Windscreens - Colchester
We appreciate your kind words about our service! We're glad you were pleased.
Svar från National Windscreens - Colchester
We appreciate you sharing! We are so happy we could accommodate your work hours.
Svar från National Windscreens - Colchester
We appreciate your positive feedback! We are so happy you were pleased with our service.
Arranged timing
The lack of time and the try to change the arrangement
When the team arrived they were quick and professional
12 maj 2026
Svar från National Windscreens - Colchester
We appreciate your feedback regarding the scheduling and arrangement changes. We're glad our team was quick and professional.
Really easy to book
Really easy to book. No hasske with sorting insurance. Wirk completed professiibslly.
17 maj 2026
Svar från National Windscreens - Colchester
We're so glad booking was easy and the insurance process was hassle-free. We appreciate your kind words!
Svar från National Windscreens - Colchester
Thank you for your positive feedback!
Very polite staff and done a great job.
6 maj 2026
Svar från National Windscreens - Colchester
We appreciate you sharing that our staff was polite and did a great job! We are so happy you were pleased.
Very quick with the service
Very quick with the service, decent greeting and job done properly. I recommend to everyone
4 maj 2026
Svar från National Windscreens - Colchester
We appreciate your positive feedback! We're so happy to hear that our service was quick and the job was done properly. We appreciate your recommendation!
Initial contact was very difficult to…
Initial contact was very difficult to establish, phone calls unanswered for a long time. Then the apt. was not kept and again communication was so hard to establish, after nearly 3 hours another apt was made, and thereafter the service from the fitter was excellent. He also phoned me to tell when to expect him.
6 maj 2026
Svar från National Windscreens - Colchester
We appreciate your feedback and are sorry to hear about the initial difficulty in contacting us and the appointment issues. We're glad the fitter's service met your expectations and that he kept you informed. We will address your concerns to improve our communication.
My windscreen was replaced quickly and efficiently.
It was straightforward to book my car in for the windscreen replacement. I was sent information confirming details of my appointment beforehand. The replacement was carried out quickly and efficiently and communication with everyone at the company was good
2 maj 2026
Svar från National Windscreens - Colchester
We appreciate you sharing your experience. We're happy to hear that booking the windscreen replacement was straightforward and that you received appointment details beforehand. It's great to know the replacement was carried out quickly and efficiently, and that communication was good.
Incorrect windscreen fitted
Incorrect windscreen fitted. Windscreen is for a previous model and now requires refitting. I’ve had no correspondence since my windscreen was fitted. Fitters advised me that a new screen would be ordered and replaced in two weeks.
5 maj 2026
Svar från National Windscreens - Colchester
We regret that the wrong windscreen was fitted and that you've had no communication since. We'll investigate why the correct screen wasn't fitted and ensure the refitting is arranged promptly. Thanks for your feedback.
Svar från National Windscreens - Colchester
We appreciate you sharing that our service was easy and quick! We are so happy you were pleased with us.
The staff got on with the job…
The staff got on with the job immediately and rather than the four hours suggested I was away in two.
30 april 2026
Svar från National Windscreens - Colchester
We're happy to hear that our staff completed the job promptly and efficiently. Thank you for your positive feedback and for taking the time to share your experience!
Really great service
Really great service. Quick and simple. Had an issue with an error message on my car post calibration and they booked me back in and got it sorted no stress.
16 april 2026
Svar från National Windscreens - Colchester
We appreciate your positive feedback. We're happy to hear that you received quick and simple service and that we could resolve the error message issue without any stress.
Excellent customer service
Customer service was excellent, services rendered was done timely, they kept to the agreed time to replace the windscreen and nicely done.
22 april 2026
Svar från National Windscreens - Colchester
We appreciate your positive feedback. We're happy to learn that you received excellent customer service and that the windscreen replacement was completed on time and nicely done.
Svar från National Windscreens - Colchester
We appreciate you sharing that everything was sorted quickly and efficiently! We are so happy you were pleased with us.
2nd windscreen replaced
2nd windscreen replaced , still have an issue with marks on wind screen, still no responce as to when the wind screen will be replaced.just been fobbed off with excuses and blaming me for marks saying its the windscreen wipers, which are brand new, have not use the wipers at all. Very unhappy customer .
30 april 2026
Omdöme utan inbjudan
Svar från National Windscreens - Colchester
We regret you're still experiencing issues after the windscreen replacement and haven't received timely communication. We're looking into the delay and the marks on the windscreen. We appreciate your feedback.
Svar från National Windscreens - Colchester
We appreciate you sharing that our service was friendly, helpful, and easy! We are so happy you were pleased with us.
Arrived on the day stated and completed very well
Arrived on the day stated and completed the job very well.
22 april 2026
Svar från National Windscreens - Colchester
We appreciate you letting us know that we arrived on the scheduled day and completed the job very well! We are so pleased with your feedback.
I have no complaints about the new…
I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded 5 Stars but, having arranged to have the windscreen replaced at my home, owing to bad weather I had to take my car to the National Windscreen workshop at short notice.
14 april 2026
Svar från National Windscreens - Colchester
We're happy to hear you were pleased with the new windscreen and the professional fitting. We appreciate your understanding regarding the location change due to the weather. Thank you for your feedback.
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