National Mattress Canada Omdömen 

I was a wonderful experience to have service from a gentleman name Yaman A. He was a very professional, acknowledged and patiently waited and gave us enough time, answered all questions to make the right decision for us. I am giving 5* just because of his excellent customer service.

Extremely disappointing experience with National Mattress. My mattress was promised for September 25th but was never delivered. Despite contacting National Mattress daily by phone and online chat, as well as dealing with their third-party delivery company which was horrible, Canpar, I experienced repeated failed delivery promises, confusing tracking updates and endless delays as well as extremely rude staff.

I spent hours trying to resolve this issue and was repeatedly told the mattress would arrive the following day. Instead, the situation continued to drag on, with the shipment seemingly moving farther away.

I ultimately cancelled my order on October 5 and its now Oct 26th and still no sign of my money. Even afterward, I received conflicting information regarding pickup, and despite sending refund requests, I still have not received my money back or even replies back to my emails.

I have now initiated a dispute the bank to recover my payment.

The lack of communication, accountability and resolution has been incredibly frustrating. A customer should not have to spend this much time chasing a company for an order they paid for but never received.

I hope management takes this complaint seriously and resolves my refund promptly. I would not recommend this experience to other customers.

Service was great, knowledgeable and helpful staff! Many options for different budgets.

I am extremely frustrated with the way National Mattress has handled this situation. I have provided every photograph requested and even offered an in-person inspection so your team could examine the mattress and verify the issue, but that option was refused as well.

You are asking me to provide photographs of an internal defect that cannot reasonably be shown through external photos. I have tried my best to cooperate, but I genuinely do not know what more you expect me to do.

At this point, I am left wondering whether you are actually trying to resolve this issue or simply making the process more difficult for me. I have been dealing with this matter for far too long, and it is completely unacceptable.

Honestly, my last option feels like leaving the mattress in front of your store’s door, because I do not know how else to get this matter resolved. I would prefer to settle this professionally, but I need National Mattress to take responsibility and provide a reasonable solution.

Great customer service. Henry was very helpful and answered all our questions. Found my mattress of choice.

They said they would deliver the next day between 8 am - 10 am. They did. They called before hand and the man brought my new mattress on his shoulders into my house. If I had my adjustable bed frame here already (set to arrive Wednesday) I would have purchased the white glove service. Thank you to all team members involved. Kind regards, Gladys

5 start service, quick and fast processing and delivery! no complaints!

Amazing service. Gave useful advice on available choices and offered great home service

In store service was not up to the mark. Further I needed to call and find out that a part of the order was unavailable for 2 months and that I needed to cancel it. Phone rep also abruptly ended the call saying that there are multiple people waiting on line and in store.

Everything was great from start to finish. I had to change my delivery date and they made it so easy. Delivery was great, lots of communication!
Would highly recommend.

We bought a mattress from national mattress i believe it was called SEALY® Posturepedic® 800 Series 14" Plush Euro Top Mattress from the hamilton location. It was out of stock which we knew before ordering and waited about a month for it to be delivered. We were okay with that as the reviews seemed good on the mattress & store aswell and price was great compared to the brick or Leon's.

Mattress was delivered in good condition, sealed bag. Delivery team did well called before hand got email updates. Experience was great dealing with national Mattress.

Unfortunately the Mattress is to firm for my wife, she has Fibromyalgia and arthritis is her hips/lower back. We will probably be looking at doing an exchange in the next week or two.

We plan on going into the store this time so she can test some display models instead. The orginal mattress we ordered was a blind order we didnt test floor models just ordered it based off of reviews.

I havent started the exchange process yet but they have enough good reviews im not too worried about it... as of right now i would order again from national mattress, prices are good, communication is good. Delivery team did well.

I am angry because I paid $1,500 on September 20th and haven't received any updates regarding the shipment of my mattresses. Be careful with this company.
Mr Rowan contacted me, but then I didn't hear back from him. Please let's resolve the situation, as I need the mattresses as soon as possible.

Excellent delivery service and customer experience. I had my doubts but I was satisfied with result.

Shitty service. I was told I would receive my mattress within 2 days but on the delivery day which was supposed today i was told that the mattress would not even be shipped before few more days. No emails to inform me about that, I lost my old waiting for no delivery without notification. The person I spoke to even told me it was not his fault, didn't offer any compensation for the issue. the only answer he gave me was that he is not in charge of the website. I had to cancel the order and run all around town to find a mattress for the next day..

Prices and customer service are much better than here in Quebec. Real personal help when navigating the online ordering process. In the future I hope they can have more upgraded bedding options when it comes to sheet sets and mattress&pillow protectors. Looking forward to the delivery of my first order. Thanks National mattress.

I placed an order over six weeks ago and still have not received it. Despite weeks of calls and emails from me, they have all gone nowhere. In the few responses I've received, I’m given vague promises that someone will look into it, but there is never any follow-up.

At this point, the experience has been so poor that I have serious concerns about whether this company is operating in good faith.

I would strongly recommend avoiding this company.

UPDATE OCTOBER 7:

Despite the response from the company - I have not yet received a refund. I will update this review when I do.

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I ordered a brand-new Sealy Posturepedic mattress online and paid for the delivery. When Day & Ross attempted delivery, the outer packaging was severely torn and, more importantly, the mattress itself was visibly dirty/soiled, including the pillow-top fabric. I have multiple photographs documenting its condition at the time of delivery.

I refused the delivery because I was not prepared to accept a new mattress in that condition. The Day & Ross driver told me that this kind of thing “happens all the time” and said he was “just the point person.”

I immediately contacted National Mattress by email, included photographs, and requested a full refund including the $400+ delivery charge. I also tried calling their customer-service number, but was simply connected to a store and told they couldn't help with the issue.

It has now been a couple of days and National Mattress still hasn't responded to my email.

I haven't received the mattress, and I'm now waiting for National Mattress to address what should have been a straightforward issue: I ordered a new mattress, and a visibly soiled/damaged mattress was presented for delivery.

I’m disappointed with my experience. September 16 was shown as my delivery date, so I booked a separate lorry/truck and committed about $350 based on that date. When the delivery became uncertain, I contacted customer service by email and phone but received only general responses. I eventually had to escalate the issue to the CEO to get attention. I understand delays happen, but the communication and handling of my concern were very disappointing. I hope National Mattress improves its customer service and delivery communication.

This is the second time we have purchased from National Mattress. The staff member who helped us was very informative and took the time to discuss what our needs were and what would best fit our budget as well. Great friendly and knowledgeable staff with no pressure to purchase at all. You never feel like you are being hovered by a salesperson who is trying to lock down a sale and upsell you something you truly don't need.