Some processes were good, but very long delays in responses. A couple of times it seemed as though my phone number was blocked and I had to go round the houses to get a response as there was absolutel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Both of the people i spoke to were calm understanding and very helpful, everything was explained simply, slowly and clearly. The gentleman helped me set up online so i can access my claim details at... Se mer
I’ve had an amazing experience with NAL. I had a car accident in September 2024, I got hit head on and me and the other party where insured by the same company and they started to become a bit hard wo... Se mer
Företaget har svarat
First of all I would like to thank Shane for all his help, understanding and patience throughout my claim. A lot of communicating was done through the Portal in My Account & Message Hub, also some... Se mer
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Företagsinformation
Om National Accident Law
Skrivet av företaget
At National Accident Law, we’re completely focused on you and your personal injury claim.
From initial claim to case conclusion, we’ll support you every step of the way. We’ve taken the best of many years’ legal expertise and combined it with a fresh approach to compensation. One delivered with compassion and care.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
Start your claim online
We offer help with:
- Road Traffic Accident claims
- Injuries at work claims
- Injuries in public claims
See what’s happening with your claim
Our straightforward legal advice is built around you. The MyAccount portal gives our customers 24/7 access to your claim including updates, progress and messages.
“It’s been an emotional rollercoaster. I called National Accident Law because I felt what happened to me wasn’t right, so I’m relieved that they were able to help me with a successful claim. I’d recommend them to others.”
– Steve, from Sapcote, Leicester
If you’ve been involved in an accident that wasn’t your fault, speak to us today.
We’re here to help. We’re National Accident Law.
Start your claim online
Access to ‘MyAccount’
Skrivet av företaget
- Get 24/7 access to your case
- National Accident Law provides customers with access to MyAccount, an online portal giving you 24/7 access to your case. It allows you to view progress, respond to requests and message your case handler. We make it simple and easy for you to stay up to date with how your claim is progressing.
Our No Win No Fee Guarantee
You won’t pay anything if your claim does not win
A no win no fee claim means that there are no upfront costs to pay. Our no win no fee lawyers will take up the case on your behalf and if the claim fails, there's nothing for you to pay providing you have the appropriate insurance in place.
Speak to use today to start your personal injury claim.
Speak to use today to start your personal injury claim.
Kontaktuppgifter
Storbritannien
- national-accident-law.co.uk
4,3
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från National Accident Law
Hi there,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you have had a great experience with us and we're glad to have helped you on your journey to recovery. Putting our customers first is what we do, and it's great to see that shine through in your experience.
Thanks again, and take care.
Kind regards,
The Client Resolution Team at National Accident Law
Great communication
Great communication with easy to understand terms and conditions. Everything fully and clearly explained and what steps need to be taken
5 mars 2026
Svar från National Accident Law
Hello there,
Thank you for taking the time to leave your review.
I'm happy to hear that you had a good experience with National Accident Law. We prioritise our consumers in all we do, and I'm pleased to see that it shows in your experience.
Thanks again, and take care.
Kind Regards,
The Client Resolution Team at National Accident Law
Svar från National Accident Law
Hi Colin,
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible.
Kind regards,
The Client Resolution Team at National Accident Law
The lady I spoke what so helpful she…
The lady I spoke what so helpful she needs pay rise thank you
5 mars 2026
Svar från National Accident Law
Hello Anthony,
Thank you for taking the time to leave your review.
I'm happy to hear that you had a good experience with National Accident Law. We prioritise our consumers in all we do, and I'm pleased to see that it shows in your experience. I will pass on your positive comments to Annabel.
Thanks again, and take care.
Kind Regards,
The Client Resolution Team at National Accident Law
Ollie…
Have to say was so patience with me and very understanding with what happened couldn’t recommend anyone else going through something like this.
4 mars 2026
Svar från National Accident Law
Good morning,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you had a positive experience with Ollie here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him.
Thanks again, and we wish you all the best moving forward.
Kind Regards,
The Client Resolution Team at National Accident Law
When coming to National Accident Law…
When coming to National Accident Law with a unique case, they took time to understand the terminology of my previous employment to better understand what happened.
The staff I worked with have been patient and often took time to explain what point of the process we were at and what was still to come.
With a case that took a bit longer than what is expected, the staff I worked with guided me to a positive outcome with dignity, patience and honesty. Always being clear of what to expect and offering different scenarios on ways it could go.
3 mars 2026
Omdöme utan inbjudan
Svar från National Accident Law
Hello Alexander,
Thank you for taking the time to leave your review.
I'm so glad to hear you had a great experience with National Accident Law. We strive for excellence in our customer service and it's fantastic that we were able to deliver this for you. I will pass on your positive experience to those involved including their managers.
Thank you again, we wish you all the best.
Kind Regards,
The Client Resolution Team at National Accident Law
The company always gets in touch with…
The company always gets in touch with me and always keeps me updated with everything
3 maj 2025
Omdöme utan inbjudan
Svar från National Accident Law
Good afternoon,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you have had a great experience with us and we're glad to have helped you on your journey to recovery. Putting our customers first is what we do, and it's great to see that shine through in your experience. We'll be sure to pass on your kind words to the individuals concerned.
Thanks again, and take care.
Kind regards,
The Client Resolution Team at National Accident Law
Svar från National Accident Law
Good morning Megan,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Resolution Team at National Accident Law
Svar från National Accident Law
Hi Ayo,
Thank you so much for taking the time to leave your review and share your positive comments with us.
We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again - we wish you all the best moving forwards.
Kind regards,
The Client Resolution Team at National Accident Law
Svar från National Accident Law
Good afternoon,
Thank you for taking the time to leave your positive review, it really means a lot to us.
Best wishes,
The Client Resolution Team at National Accident La
Professional help
From the moment of contact, I felt like Craig was very competent and knowledgeable. He made the whole process simple and straightforward, it was a pleasure to feel like I had chosen the right company for my issues
2 mars 2026
Svar från National Accident Law
Hi Bernard,
We really appreciate the time you have taken to write us a review.
Craig, the advisor you spoke to, will be so happy to see your comments and we've passed them onto him and the manager of the team.
Thanks again, wishing you a lovely week ahead.
Kind Regards,
The Client Resolution Team at National Accident Law
Svar från National Accident Law
Hi ,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Resolution Team at National Accident La
Very symathetic
Very symathetic, very clear, a good listener. Perfect dealing with Trauma victims
2 mars 2026
Svar från National Accident Law
Good morning Philip,
Thank you for taking the time to leave your review.
I'm so glad to hear you had a great experience with National Accident Law. We strive for excellence in our customer service and it's fantastic that we were able to deliver this for you.
Thank you again, we wish you all the best.
Kind Regards,
The Client Resolution Team at National Accident Law
He was a very understanding.And very…
He was a very understanding.And very helpful and i'm grateful for all He's help Today
2 mars 2026
Svar från National Accident Law
Hi Karlene.
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible.
Kind regards,
The Client Resolution Team at National Accident Law
Brandon on the phone talking me through…
Brandon on the phone talking me through the process of the claim was super helpful and cheerful definitely made the aftermath of the incident better.
2 mars 2026
Svar från National Accident Law
Good morning,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you had a positive experience with Branden here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him.
Thanks again, and we wish you all the best moving forward.
Kind Regards,
The Client Resolution Team at National Accident Law
The process was ok
The process was ok, communication wasn’t the best as hard to get hold of but when you could get hold of them process was ok. The only time I was able to get hold of someone was when the funds was told and they would then answer th phone.
28 februari 2026
Omdöme utan inbjudan
Svar från National Accident Law
Hello there,
Thanks for taking the time to leave us your feedback. While it’s good to hear that you were happy with the process of service provided, we’re sorry to see your comments about the communication not being as you’d hoped.
Delivering excellent customer service is important to us, so we would appreciate the opportunity to look into this further for you, if you could kindly provide the necessary details to assist us in locating your file by emailing us at resolutionteam@national-accident-law.co.uk and we'll be happy to look into this for you.
We've sent a separate email to you through the secure Trustpilot post-reply option. We'd appreciate it if you could kindly provide the necessary details to assist us in locating this file.
Thank you again, we look forward to helping you further on this matter directly.
Kind regards,
Client Resolution Team National Accident Law
Car Accident
Big Shoutout to Adam McKessy. His compassion and professionalism made him a pleasure to work with. Amazing experience, he dealt with my NAL case correct I was always informed on what was going on.
My claim was not a simple one so it took a lot longer than expected but Adam was very helpful with chasing up appointment results etc and keeping me informed. I’m really pleased with the outcome of my case
9 september 2025
Omdöme utan inbjudan
Svar från National Accident Law
Hi there - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with Adam.
Kind regards,
The Client Resolution Team at National Accident Law
Genuine care
To talk to someone who genuinely understands how an accident victim feels was most reassuring.
A very helpful and patient young lady who helped me through computer issues which we jointly resolved.
Very impressed.
27 februari 2026
Svar från National Accident Law
Hi Stuart,
It's great to hear from you - thank you for taking the time to leave us such a positive review.
We're delighted to hear that you have been pleased with the service you have received and wish you all the best moving on from your accident.
Kind regards,
The Client Resolution Team at National Accident Law
The agent was very helpful informative…
The agent was very helpful informative and understanding
27 februari 2026
Svar från National Accident Law
Good Afternoon Paul,
Thank you so much for taking the time to leave your review and share your positive comments with us.
We're thrilled to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible.
Thanks again - we wish you all the best moving forwards.
Kind regards,
The Client Resolution Team at National Accident Law
Poor communication & Little effort
Poor communication & Little effort. No witnesses followed up!!!
10 augusti 2025
Svar från National Accident Law
Hello Fiona,
Thank you for taking the time to provide us with feedback,
We take your feedback very seriously and in order for us to look into this matter, I would be grateful if you can provide us with more details via email at resolutionteam@national-accident-law.co.uk in order for us to investigate further.
Kind regards,
The Client Resolution Team at National Accident Law
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