Narvar Omdömen 59

with two different companies - items were returned in early to mid-January and I am still waiting on refunds to process over 4 weeks later. Not sure why brands are using such a horrible service. Clearly they are overwhelmed in their warehouses.

Maybe they should quit worrying about webinars & blogs and just try to track packages. Never got any information.

I have not received my order, worst customer service. They said yesterday was a weather delay due to rain in Buffalo. Do not use them

Looks like I am not the only dissatisfied customer here. I am talking about the one who is actually ordering and paying for an item that she is hopelessly trying to track. I get a glimpse of a page, then it goes blank. Not sure the company I am ordering from would be very happy.

almost every time I have to track a package that uses this company, it has a problem loading and I can't see the progress. Just a black screen

Said it would send me shipping label - never did - retailer had no means to fix or provide me label. It's not in junk folder and email is functioning. So no way to quickly get resolution. My trust in the retailer has plummeted because they are using this unresponsive platform for returns. Will likely not buy from them again

Great experience for returns from customer. So easy for customer to returns on website without calling customer service. Easy for retailers and ecommerce as can use time to expand business instead of helping customer return goods. So transparent and easy. Thank you Narvar.

used to work great with firefox, all of a sudden now I get a 500 error when I click on track for the past week. I haven't changed anything on Firefox to warrant this error.
Works on Edge tho.

I am an employee from the company that uses Narvar for returns, and me and all the staff are so happy from we have Narvar Just the workload decreased positively, it's like having another staff supporting the returns, our company receive return from EU Switzerland and the Uk, and thanks Narvar we have now more time todedocate to I proving other aspects of our department.

Most importantly, with our partnership with Narvar, we are able to delight more of our customers with unified tracking and delivery notifications.

Next, the teams at Narvar are an extension of our company and have been invaluable at each stage from selecting services with the sales team, integrating with the implementation team, and ongoing partnership with a dedicated support team.

Narvar is in a challenging position that customers don't always understand or care to understand, but in working with Narvar for the last couple of years, I can safely say Narvar is rarely the issue.

We started with the Shipment Tracker & then added Returns & Exchanges a few years later. The platform did help us simplify our RMA process although we've experienced many technical issues since it's not as compatible with Magento. Support has been available to address our concerns although sometimes the solution takes time to work through and involves more back and forth than we would like. The shipment tracker was a much easier implementation which we have been happy with. Our customers prefer the ease of use and the look & feel of the layout.

Narvar Returns & Exchanges on Shopify is a dream. You can customize your returns experience with return rules, restrictions, exceptions, refund rules, restocking rules and more and manage and search returns all within the app in your Shopify admin. You can also set up user restrictions which has been very useful for us to allow our CS team to view and process returns, but not edit rules, etc.

We have experienced issues with their order tracking but their support team is absolutely awesome and typically very responsive.

Good service and amazing platform!
I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.

The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

While my team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

My experience with Narvar has been great so far.

They have an intuitive platform that provides useful information for all its users.

Narvar keeps you informed in real time of the status and location of the returns, which gives a feeling of confidence and autonomy.

Our Narvar rep was very helpful in setting up our return rules and policies. The app helps alleviate frustration both with our customers as well as with our staff. Customers love the quick, guided authorization process, and our staff loves the ease of managing returns and refunds.

The Team at Narvar has been incredible in helping us achieve our goal of elevating the customer journey for ecommerce. From keeping them up to date with their order to alerting them of any issues along the way. Our customer have truly enjoyed this new process.

A seamless experience for our customers! Narvar has alleviated a great amount of time on our CS team by providing users an easy way to track and manage their orders. We previously could not do online returns, now our users can complete this themselves in a few minutes. The custom branded order management pages fit our needs very well.