Nailboo Omdömen 1 993

Wonderful product however the base coat did dry up and locked up the top and could not open it to use it again but company was great and sent me out a new one right away

I received fantastic customer service. I had requested help with colors to go with my dress for my daughter's wedding. I was given 4 picks and the reason for each one. This is more help then I can express.

There wasn't any warning about the burning that could happen between the last 2 steps. That amount of time you have to wait before applying the final step is longer than indicated on instructions and is alarming. Its very painful, like fingernails are coming off. The color itself is nice once it was on. The removal process was a headache. It took longer than removing gel polish and just as damaging to the nails as gel polish. I am not happy with this product at all.

I was getting charged for a subscription that I didn't sign for.

I received an email reminding me of a credit I had available for a purchase. Unfortunately, the code included in the email did not work when I tried to check out. I reached out to customer service via email to see if the credit could be applied to this purchase and the issue was never resolved. I did not receive a response in a timely manner.

Cancel any membership and refund my money please

Tutorials are super helpful and the product is good quality the colors and glitter for the dip powders are amazing i have been doing my nails for a few months now and have to say I always look forward to doing my own nails it’s my new favorite hobby.

Easy pick and pay

I love NAIL BOO. Their customer support is always friendly and answers my questions. Love the product too.

I did my nails for the first time last week and they lasted 8 days without chipping or breaking them. I got a great selection of colors too.

I was surprised how fast it arrived. I bought it for my granddaughter for Christmas. She loves it. It really does work. Helps your nails to get stronger and grow better

Horrendous, I am still in a back-and-forth battle with customer service since I received this order all because of 2 duplicates from a mystery bundle. That could have been easily fixed. Not even having to apologize to me, just sending me two different dips and giving me a return label. All I've gotten is sass and adding on extra things each response. I think I've personally responded to their emails >8 times now without a resolution. I keep repeating things that I've already said in prior emails. Absolutely worst customer service I've ever experienced. I will never purchase from you guys again and plan on fording these emails to publicly be posted on Better Business Bureau for false advertising of 30 day returns because you neglect to mention that you're going to continue to add hoops to jump through to get it. IF I do what they ask now, then they're gonna add something else again. And then back-and-forth back and forth. I really hope you continue to sell on Amazon because I'd rather pay extra for the product there than have to deal with you guys. I think I might start looking into other dip Powder companies that are advertised more. Hopefully they have better customer service than you do.

Update: it took calling them out on their public reviews for them to do something. But don't let their response fool you: they did not give me a "full refund", they refunded part of the order for the specific item I was initially trying to exchange that was duplicates on the mystery bundle. I've been trying to address the duplicates since 4/6 (the day i recieved them), its now 4/18. All I was trying to do was getting exchange because their mystery bundle says "no duplicates", and they sent me 2 duplicates of the 3. Then I just wanted to return the whole bundle because I was tired of dealing with them and they just kept adding more requirements before they would do so.

Update 4/19: they continue to be argumentative and want a pat on the back for doing exactly whats posted on their website. They also are further trying to get smart with me and asking if I just want to return the whole purchase. Why, so I can jump through more hoops?

Final update: after >20 back and forth emails they have finally refunded the duplicate mystery bundle (partial refund, see edit to their comment below) and taken ownership.

Have seen the ads for awhile and decided to try. The kit did not come with a way to remove the product (which really should have been mentioned if not included). After several attempts found that the application was very messy & my nails looked terrible. I had difficulty & pain getting them back off. I decided it was not for me and requested a return. The link they sent is not available once clicked on. The return process via the app is ignored and customer support continues to ask why I want to return before processing. I respond with a detailed explanation of why and they ask why again. Its like they're purposefully stalling and playing games. Unbelievably unprofessional.

I did not receive the base coat or the cuticle pusher. I did receive two top coats. It is harder to do then described on facebook.

In my box I got two top coats but no dip base coat.

Great company to deal with...Awesome delivery time..

I do not like the products at all….hard to work with and does not last.

The ordering was expected and fine. I tried the kit the first night. I followed the instructions and they finished polish looked messy, not consistent in all locations of the nail. Less than a week, one nail is chipped and I use gloves to wash dishes. Too much money for a product that does not deliver. I will be requesting a refund and sticking to my gel manicures.

Wow - customer service is out of this world! I bought this for my daughter for Easter (the dip kit) and there were 2 top coats but no base coat. I sent an email and in less than 24 hours they responded and shipped the missing base coat! Kind, fast & courteous! Would definitely recommend!