Naetur Omdömen 

I believe I must have spent over 800 EUR at Naetur, which means I own quite a few of their stuff :) so this is really an honest experience:

- I like their clothing a lot. I have several sweaters and sweatpants. At the beginning they shed a lot, but after a couple of washes it goes away. I have never had anything rip or wash out. I love that they’re not lined and can be worn in warmer months as well. I size up for an oversized fit.
- Their silver jewelry is great, doesn’t change color at all. It’s not super thick and not sterling, but it’s a good value for the money.
- Their gold is less great, plating is not as nice, but it doesn’t come off (I’ve had MUCH more expensive brands where plating peeled off after water contact).
- I don’t wear a lot of strass, but what I have from them is in great condition (no fallen stones).

Overall I love the affordable jewelry that I can wear to the beach and in the gym and I don’t die every time I lose a piece. However, I’ve been following them for quite a while and I noticed the price increase in the last year or so.

BUT customer service has to improve. I’ve had a couple of questions that I never got answered, which is not uncommon, but my last order was missing an item and it took me a few emails and IG messages before I even got a response. One day somebody would be responding to IG messages but then leave in the middle of a conversation and dissappear for several days without reading further messages. They did sent the missing item, but in a wrong size. Then the next day ANOTHER sweater appears at my dorstep. I am now returning the wrong sized one at my own expense, which is not terrible, but I would appreciate prompt communication just to get the feeling someone is getting my emails.
They are very appreciative and have sent me multiple freebies, which is super nice, but it doesn’t mean they don’t need to work on customer support.

I will continue to be their customer, but keep my fingers crossed I won’t need support anymore :))

I am in love with the clothes and jewelry! I had a few questions and asked the costumer service and I got directly answer! 🤍🤍

So I will definitely order here again! ✨

Im very satisfied with the experience of buying my jewellery at Naetur. They are a very careful and helpful team. They offered me a very close and personalised treatment. The jewellery is gorgeous!!!

Ik heb de split jogger besteld omdat ik daar zulke goede verhalen over had gehoord. Zo naar uitgekeken om het pakket te openen, bleek de turtleneck sweater er in te zitten. Meteen mail gestuurd naar de twee bekende mailadressen: info en order, maar nu na 1 week nog steeds geen respons. Je kan ze ook niet bellen. Ik wil nog steeds de split jogger hebben, maar na het lezen van andere reviews twijfel ik wel of ik dit risico wil nemen. Ik vind het niet netjes dat er geen respons komt, mede omdat bij retourneren de kosten voor mijn rekening zullen zijn. Tenzij hun aangeven dat zij de kosten dekken, maar dan moeten ze dus wel reageren. Ik zal hier zelf niet snel meer bestellen en zal het ook zeker een ander niet aanraden.

Love the brand, the beautiful jewellery and clothes, especially the quality and aesthetics! I ordered before and received everything perfectly and fast. Unfortunately my last order was pre registered by a post station 3 times but not sended. I wrote to the customer service and a few days later my package was packed and pre registered again. I texted also with their instagram page and got very helpful nice answers. I didn‘t doubt the brand because i already made good experiences. Mistakes can happen always and anywhere. The package arrived after one month and i am as always very happy with my order! I even got a little extra gift which makes me really happy!
Looking forward to my next order! Thanks for the help.

Recent heb ik een trui en top besteld via de website. Deze kledingstukken heb ik geretourneerd, omdat de maat verkeerd was. Op het retourformulier heb ik aangegeven graag twee andere maten te ontvangen. Tot op heden heb ik niks ontvangen. Dit terwijl mijn pakket wel is aangekomen op het retouradres. Ik heb ondertussen al meerdere malen gemaild naar de klantenservice via zowel orders als info, maar tot op heden 0 reactie. Echt onwijs schandalig. Je bent je geld snel kwijt.

Guys I wish I read your reviews before…I made my order at 15th of July…still didn’t get my package. But the most weird thing that customer service is awful. I didn’t get any responds.I sent them message on their form on the site, Instagram, several emails and no responds at all. I have no idea may be you guys right and it’s scam.
Guys I have some updates. I got my package at 1st of August. Again no responds from Naetur.com. The quality of my sporty suit is ok not great for such a price. By the way I didn’t get 10% off when you give your email to get news and they keep sending me their commercials. I would like to return my package but the question is HOW? If they don’t respond at all I don’t think that I get my money back even if I send them package back.

Cadeau voor mn vriendin gekocht, super tevreden mee! Mooie kwaliteit en goede klantenservice :)

I just wanted to say I was nervous at first since I read the customer service wasn’t so great… BUT they were phenomenal. My package said delivered but it wasn’t there (now I think it might have been stolen) not only did they resend my order they also gave me a personalized discount code for their site! This was the best customer service I’ve ever had! And the jewelry is really cute too xx

Awesome service! I changed my order last minute via email and the lovely team of NAETUR made it happen and even added a cute little card :) Would definitely recommend.

I am more than happy with their jewerly. They are unique.

The concept is interesting and made me buy expensive clothes for my home based work days. Unfortunately the quality of those clothes is very bad, all is falling apart after few weeks. I contacted the company, they answered that this should not happen, but the 8 weeks guarantee has just passed… I understand this short guarantee period… very disappointing

I ordered a ring 13 days ago, i have not gotten any tracking number for my order, no email that my product is shipped or packed or anything really.
I emailed their customer-support and have not gotten any answer..
This is scam company it seems like

Hallo hierbij schrijf ik een review dat ik zeer trots ben hoe naetur tot een oplossing van een broek is gekomen zeer te tevreden geweldig

I first made an order with Naetur in the latter part of last year (2021) unfortunately I experienced a malfunction with one of the pieces and it was an absolute struggle to get help cause no matter what I did I couldn't reach the customer service. And so a couple of months went by. Now you might wonder why I've chosen to give them 5 stars after this experience... Did I lose my mind in the absolutely tedious process? The answer is no haha I chose to give Naetur 5 stars for several reasons.

1)
After more than 2 months of no response, I finally managed to get a hold of a Naetur representative because I complained of one of their social media posts. An extremely friendly and understanding customer service representative reached out to me and wanted to hear what issues I had with the jewelry and the business in general. Upon telling him of my issues, he fixed it promptly by both refunding me for the broken bits and by sending me a new piece as a sign of apology and goodwill.
It was a beautiful gesture that deserves a good review in itself.

2)
Naetur has a lot of beautifully designed jewelry and clothing. Not everything they make speaks to me but the pieces that do, I love soooo much that they easily become the favorite pieces of jewelry that I own.
The jewelry is very diverse in its design, which makes me sure that most people are able to find something they love. I also love that the pieces are very distinct, I haven't been able to find anything like the pieces I bought at Naetur anywhere else.
Another thing I love about the design is that it is suitable for women of all ages. I bought the same pieces I wear for my mother who is 64 years old (I myself am 32) and they look as radiant on her as they do on me.

3)
The third reason might be the most important one. Upon talking to the Naetur representative and receiving his help, it became clear to me that this is a well-meaning, young company who in its short life has learned a lot of things and improved everything from products to customer service. For that reason, I'm convinced that the issues many of us had with the company last year aren't an issue anymore. I feel 100% safe shopping at Naetur and I will do so again the next time I fall in love with more of their gorgeous pieces. I hope to try out their clothing line very soon too.

The long and the short of it is that Naetur did have a lot of issues but with hard work, they've made up for it all and is now a strong company with beautiful designs and a great concept.
I highly recommend it!

I can totally recommend NAETUR. The products are amazing (jewelry and clothes) and in totally good quality!

On my latest order I got sent wrong earrings and they solved the “problem” so quick and very very polite.

Thank you so much for that and I will definitely order again.
Much love ☀️

Na een incomplete order zijn alle mogelijkheden aangeboden om het op de voor mij beste manier op te lossen.

Vriendelijk mailverkeer gehad.

The jewellery from Naetur are absolutely stunning and of super high quality! I have a couple pieces that I wear every day and nothing has happened to them at all (i.e. fading), it looks exactly like when I first opened the packaging. I 100% recommend Naetur if you are looking for high-quality jewellery that are not only very pretty and fashionable, but affordable as well.

I would also like to add that their customer service is great. On a recent order I accidentally made a mistake during checkout, and when I reached out one of the team members was prompt in responding to my emails and helped me out in the kindest way possible, which I really appreciate!

Overall, amazing company and products!

P.S. Thank you, Naetur! I love your jewellery and I will happily continue to order from you for a long time. (:

tijdje gewacht op een trui. uiteindeljk binnen gekregen. super netjes excuses gehad een kettinkje en sokken ter waarde van 45,- erbij gekregen en belletje.

Ik had helaas een kapotte order ontvangen, maar dit is heel snel en netjes opgelost. Ben zeker van plan om vaker hier te bestellen!!
Sieraden zijn verder van super goede kwaliteit🤍