My Pet Frame Omdömen 1 445

Paid for 2 dog portraits and after aproving the proofs heard nothing back for Christmas delivery. Emailed 5 times and absolutely no response. Had to source a different present for wife at Christmas

Prima ervaring.
Vlot verloop op alle vlakken.
Aanpassing van tekening gevraagd en werd gewoon in orde gebracht. De verzending verliep ook goed!
Alleen maar positief over petframe 😊

Meerdere malen besteld en altijd zoals op de website aangegeven! Keer op keer tevreden!

Ordered mine on the 22nd November and still not even received the final draft for approval!!! That’s despite emailing them 3 times to ask for an update and explaining its for a birthday present for my fiancée in 2 weeks.
Initially communication was good but it dropped off after the 3rd email after discussing amendments to the initial design.
Now having to go through my credit card company to get a refund.
Wish I would have listened to the reviews. Such a shame as the pictures I have seen on the website they look fantastic. They have sadly failed the very fundamentals of good customer service.

Zeer mooi en zeer snel. Top service.

We now have the print. Even though it was a hassle getting it, partly due to me giving the wrong postcode and then getting lost in the post, the service advisor helped sort it and the product is lovely. Appreciate the effort to help sort the issue.

Ik heb ook nog 2 andere foto's van m'n hond en kat en ben erg tevreden.TOP!!!

Mooi resultaat! Knap!

Goede weergave.Goede service

Snel geleverd en perfect gemaakt kan niet beter

Ordered a picture of two dogs for a surprise 60th present in middle of September. I placed my order on 27th August as website states only 1-2 working days and then order will be dispatched.

I had a proof picture come through. I was happy but just wanted the names changed around and colour of background on one dog. 48 hours later I get another proof. Changes had been done to what I asked. I was impressed and happy so approved the proof. Well since then nothing. I’ve had the download sent to me and that’s it.

I’ve tried contacting their so called 24/7 customer service web chat to be told only operates certain times of the day. I’ve sent three emails now. The first one I got told they would reply during office hours, considering my first email was sent at 09:35am on Friday. I heard nothing for three days so another email sent.

I informed them that clearly their website is full of lies, 24/7 customer service, one part of their website says receiving the final results 1-2 days, another part says 1/3 days shipping. The person who emailed me then told me the following

“ To address your question: there seems to have been a small miscommunication. After the portrait is approved, we dispatch orders within 2–5 business days due to production and framing. Once your package has been sent, delivery by services such as Evri or Royal Mail typically takes 1–2 business days. This means your order will be shipped at the latest today.”

Well it’s been another three days and yet again nothing not even a chase up email or to inform me that my product has been sent.

It seems I’ve paid nearly £70 for a digital download. I’ve now got to explain to the person on the 60th why I don’t have a present for them.

Please avoid at all costs. Their website is the typical all singing and dancing but they take your money and just send a computer digital image. I’m so disappointed and so annoyed I wish I had read other reviews before I lost my money. I should have seen the signs as got some much discount I would be so angry if I had paid the full price of £118. I feel this is just a scam so I will be going to my bank to investigate.

Goede service en een correcte afhandeling. Je kan het zelf eerst controleren en evt aanpassingen doorvoeren. En een heel mooi resultaat als het klaar is. Het word snel geleverd.

Al meerdere keren besteld hier en altijd inorde en een prachtig resultaat

Duidelijke website, eenvoudige bestelprocedure en daarna heel snel geleverd. Het bestelde artikel is exact zoals ik het eerst in demo versie gemaild kreeg, dus helemaal naar wens!

Zeer tevreden over de service! Vlot communicerend en oplossings gericht. Wij mochten na een klein foutje meteen een kosteloze rechtzetting ontvangen.

Alle mogelijkheden tot aanpassingen. Ook denken ze erg mee. Leuk resultaat.

Hele goede service nadat het eerste exemplaar beschadigd was. We kregen een nieuwe. Omdat dit zo goed was hebben we er nog een besteld. Helaas was de lijst aan de achterzijde weer beschadigd.

Ik heb al 2x hier besteld. Het is echt mooi en goed verpakt. Foto's worden keurig naar gemaakt. Als jé notes maakt. Dan ze er goed naar. De acties en kortingen zijn ook fijn. Over beiden portretten ben ik tevreden.

De klantenservice reageert ontzettend snel en heeft mij goed geholpen, ben zo blij met mijn Sammy ik beveel het iedereen aan

Ontzettende mooie tekening van mijn onlangs overleden hondje erg mooi geworden en prima service